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Lionezzz
Lionezzz Calculating status...
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wacom or photoshop issue ?

Jan 31, 2012 3:57 AM

Hi all,

 

 

First things first. I work with the following setup : win7 64bit, photoshop cs5 (latest update), wacom intuos4m (driver up to date).

 

I don't do a lot of drawing in photoshop, so I may have missed the exact moment when the issue started, but yesterday I got annoyed.

 

I was drawing and then flipping to use the "eraser" end of the pen, it didn't work, it simply continued to work as a brush. I remember it working fine last year, so I checked the software setting of the pen

first. They were still ok. Then I went to Wacom forums first where I found this :

 

http://forum.wacom.eu/viewtopic.php?f=2&t=8324&p=34735&hilit=eraser#p3 4735

 

The state it's the software that handles the pen, not the wacom driver, so therefore the glitch must be photoshop's (according to wacom). So I did reset photoshop to it's defaults

but it didn't change a thing. The eraser end of the pen is still not working.

 

Further googling didn't reveal anything useful. Anyone who ran into the same issue and found a solution ? It's a habit of not switching to

 

Thanks !

2427 Views   8 Replies   Latest reply: Tigg21004, Nov 10, 2012 10:13 PM
 
Replies
  • Danny Michael
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    1. Danny Michael,
    Jan 31, 2012 7:35 AM   in reply to Lionezzz
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    I don't use the eraser as it's a destructive process. This sounds like an issue with the Wacom driver, not Photoshop. Have you uninstalled the Wacom driver, deleted it's preferences, and reinstalled it?

     

    Good luck.

     
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  • Trevor.Dennis
    1,591 posts
    May 24, 2010
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    2. Trevor.Dennis,
    Jan 31, 2012 2:17 PM   in reply to Lionezzz
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    I'm looking at the Intuos4 tablet properties, and if you select Grip Pen and then the Eraser tab there is a drop down that gives you several options for the eraser.  Can you see how yours is set?  Or just click on Defaults in the Eraser tab. 

     

    I personally find it quicker and less disruptive to workflow to hit the 'e' key and use the nib end rather than reversing the pen.

     
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  • Lionezzz
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    3. Lionezzz,
    Feb 4, 2012 2:02 AM   in reply to Lionezzz
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    Sorry for the delay, I've been ill since Tuesday

     

    @Trevor.Dennis : Ty for replying. The first thing I checked were the pen settings and yes the preference for the pen's eraser is set to "eraser". Flipping the pen to erase is a habit I guess.

     

    @dmcrescent : Ty too.  I have not uninstalled and reinstalled anything yet. I planned it but unfortunately I fell ill.

     

     

    Anyway, I found this : after booting the pc today, first thing I did was launch PS to have a look if rebooting helped. It didn't. Usually I work in with the 64bit version of photoshop; I decided to try the 32bit version of PS and bingo, in the 32bit version the eraser functions as it should. So..... is it a Wacom or an Adobe issue ?

     
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  • Trevor.Dennis
    1,591 posts
    May 24, 2010
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    4. Trevor.Dennis,
    Feb 4, 2012 3:53 AM   in reply to Lionezzz
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    Hah!!!   I got as far as typing the following

     

         The same set up here.  Win 7 64bit Intuos 4M  Photoshop CS5   12.0.1

         Wacom driver 6.1.7-3

         Works fine with Photoshop 32 and 64bit.

     

    ...but thought I'd just check before posting, and sure enough  6.2.0w5 was released on the 25 Jan this year, and sure enough I now have the same problem.  I'll let you have the glory of reporting the bug.

     

    [EDIT]  I couldn't help myself, and I have reported the bug. 

     
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  • Lionezzz
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    5. Lionezzz,
    Feb 4, 2012 6:51 AM   in reply to Trevor.Dennis
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    What do you know !  Actually, at the time I posted my question, that driver wasn't available on the .eu site yet  ; I immediately checked after your post, it has been released on 31.01.2012 (http://www.wacom.eu/index2.asp?pid=29&lang=nl)

     

    I installed it and guess what ? Now the eraser does work in the 64bit version !  Not checked the 32bit one yet though . I'm really sorry to hear that you are having trouble now after the update. Wacom/Adobe surely works in mysterious ways *sigh*

     
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  • Trevor.Dennis
    1,591 posts
    May 24, 2010
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    6. Trevor.Dennis,
    Feb 4, 2012 1:19 PM   in reply to Lionezzz
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    So were you using and having the problem with 6.1.7-3  ?   And 6.2.0w5 has fixed it for you?      And I am having the opposite affect with those two drivers, which is more than odd.

     

    It's not an issue for me as I never use that end of the Pen, and  I pointed them at this thread, so they have the chance to see what is happening.   

     
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  • kevin4545
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    7. kevin4545,
    Feb 16, 2012 7:23 PM   in reply to Trevor.Dennis
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    No that was not me.

     
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  • Tigg21004
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    8. Tigg21004,
    Nov 10, 2012 10:13 PM   in reply to Lionezzz
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    Problem Solved. I uninstalled the tablet prograsm and drivers and restart my pc.

    I then Installed them all over again and restart my pc once more.

    No, more problem.

     

    The first few times i was avoiding rebooting after the uninstall and install processes which is why i am assming it was no working properly.

     
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