I did a test and installed outlook and guess what... the form can be sent if using outlook as default email client. It can't be sent if thunderbird is set as default client. This is ridiculous! How can a simple function such as mailto work only if using Microsofts outlook? Hey, this is not a freeware program but an expensive one that should master a simple mailto function with ALL email clients otherwise it is useless to offer a submit by email button. The world isn't using outlook only !!! Is this a microsoft marketing campaign or incompetence of the program managers / developers? Offering a submit by email feature means ALL possible email clients not only OUTLOOK. Bye bye adobe webforms ... waste of money.
No I cannot use thunderbird. The submit form function works fine if using outlook but as soon as thunderbird is the default email client I am getting an error that the email address cannot be resolved. And it is not only me ...
I never said that outlook is a simple mail application. I said that outlook is NOT the ONLY mail client. People are using other email clients too.
mailto is a simple email function and should work with other email clients too. This is not the case with Acrobat Reader ... it obviouly cannot handle thunderbird email clients on certain operating systems.
Yes, as soon as you set thunderbird as default email client MAPI will be enabled. However it will result in the o.m. error message.
Same with live mail. As soon as I set live mail as default email client (live mail has replaced microsofts outlook express) => error message
If Outlook is set as default email client the form will work.
This is unacceptable for an expensive program like Acrobat pro that forms can't be submitted via acrobat reader using average email clients but require outlook.
It worked with windows XP id doesn't work with windows 7 and it doesn't work on linux. It's all tested out on several computers.
I am not trying to excuse anything, but a lot of the problem comes from the way that MS has set up the mail sharing in Windows. Acrobat has typically used MAPI for interfacing to e-mail programs. However, it appears that the MAPI standard is not so standard. There are many versions that appears to be part of the problem. Sorry, I am not helping, but just indicating that the cause is likely from several places.
Similar problem for me.
Form created in Acrobat 8 Pro and Reader extended. It will send form correctly in Acrobat * Pro and I receive the mail etc correctly.
In Reader X it returns an error message "error: could not launch program" (Eudora) and gives the path (which is correct).
Win 7 Ult 32
Did anyone find a fix for this? Max?
The behavior you describe is that of not having Reader Extended used and submitting the entire form. The simpler way is to submit the data. There is no reason to submit the entire form. The data can be opened in the form (forms>manage data) at the receive site and the the same view result.
I realize this post was almost two years ago. I am having the same issue and wondering if you ever got a resolution? It makes it really hard to do my job without looking like an idiot if the people I send forms to can't send them back. I have never been so frustrated!
Has the form had "Extended Reader Rights" applied to the PDF form?
What product and version are the others using?
Advise the users not to use Apple's "Preview" program. The returned forms will look empty, but data will appear in a field if tab into the field.
What email system are they using?