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whalc60
Currently Being Moderated

File's security settings do not allow export ...what good is this product?

Feb 1, 2012 11:28 AM

Tags: #secure #conversion #exportpdf #security_settings #secure_pdf

I just paid $19.95 so that I can "Convert PDF file to Word online". When I select the file and try to convert it I get "The files security settings do not allow export". Whent I check the properties of the file it tells me that it is an "allow all for my login" ... What is going on? If I cannot convert any PDF file to Word I WANT MY MONEY BACK NOW!

 

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Replies
  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Feb 1, 2012 11:25 AM   in reply to whalc60

    Good day,

     

    There seems to be some conflicting information being presented from our services vs. what you're seeing in the document's properties.  Could you share the file you're trying to convert with us here?

     

    We've outlined the ExportPDF service's capabilities here: Will Adobe ExportPDF convert any type of PDF file? Though it sounds like we might have a bit of an odd situation here.

     

    Hopefully we can figure out what's causing the problem!

     

    Kind regards,

    David

    Acrobat Community Manager

    Adobe Systems

     
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  • David Kastendick
    3,219 posts
    Apr 7, 2010
    Currently Being Moderated
    Feb 5, 2012 11:42 PM   in reply to David Kastendick

    Good day Cornelius,

     

    Thank you for sharing your problematic file with us via the File Conversion Issue form.  When I opened your file in Adobe Acrobat X or Adobe Reader X and viewed the Document Properties (File > Document Properties > Security Tab), I found that it had been secured to prevent content copying.  This security measure will prevent documents from processing through our ExportPDF service.

     

    Kind regards,

    David

    Acrobat Community Manager

    Adobe Systems

     
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