Adobe Community: Media encoder won't load PP project

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1. Mark Mapes,

Sep 12, 2011 9:03 AM in reply to Jack Latham

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Is this a new problem? That is, have you ever been able to load a PPROJ in AME on your PC? If so, has anything changed on the PC--new codec installed, new anti-virus, new hardware, ...?

Are you attempting to export the project from Premiere, are do you launch AME independently and then attempt to import the project? If you've tried only export from Premiere, please launch AME by itself and, assuming it succeeds in starting, start by importing a single clip. If that works, then try importing a PPROJ.

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2. Jack Latham,

Sep 13, 2011 3:48 PM in reply to Mark Mapes

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Mark,

Thank you for your reply to my post. This has been very time consuming as well as frustrating for me and apparently many others, judging from various posts on the internet regarding the problem.

To ans. Your questions:

1 this is a new problem

2 yes, I have been able to load pproj into AME previously

3 to the best of my knowledge, nothing major has changed on my computer (but obviously something unknown to me has changed).

4 I have done both – tried to export with AME opened and unopened.

Please refer to the following link for I did have success with some of the procedures gone over within:

http://forums.adobe.com/thread/387439

I have been able to run AME as it was intended and without problem by logging on to my same computer as the administrator. I was grateful for this suggestion for it got me out of my crisis. However, it obviously is not very convenient.

Can you now help me from this point forward? I have deleted the files within c:\users\{user}\AppData\Roaming\Adobe\Adobe Media Encoder\, which was suggested within this thread and apparently worked for some. It did not work for me.

I am far from a computer guru, but it seems apparent to me that one of my user files has become corrupt and causing the problem. Would you agree, and if so point me in the right direction and arm me with information to clean up this file in order to correct this issue? Am I on the right track?

Thanks for your help.

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3. Mark Mapes,

Sep 13, 2011 4:21 PM in reply to Jack Latham

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Yes, everything points to a corrupt file in the AppData\...\AdobeMediaEncoder folder being the culprit. What logging in as another user does is basically circumvent files under {user}\AppData.

The normal culprit is a preference file for the application itself, but that can't the problem in your case since logging in as a different user did the trick, but deleting that whole folder did not. However, the problem is almost certainly with another file somewhere within AppData. The first one I'd try is C:\Users\{user}\AppData\Roaming\Adobe\Common\AME. That's where custom presets, among other things, are stored.

Others:

C:\Users\{user}\AppData\Roaming\Adobe\Common\Media Cache Files
C:\Users\{user}\AppData\Roaming\Adobe\Premiere Pro\{version #}\AMEPrefs.xml (rename the AMEPrefs file)

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4. Jack Latham,

Sep 13, 2011 4:55 PM in reply to Mark Mapes

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1st suggestion - renamed "Media Cache Files" - AME would not open at all 9did I do this wrong??)

2nd suggestion - "AMEPrefs.xml " - AME open but would not load - just as B4.

Both suggestions did NOT correct problem. What next??

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5. Jack Latham,

Sep 13, 2011 5:27 PM in reply to Jack Latham

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Mark

I just went back to un-rename my AMEPrefs.xml file - - my previously renamed AMEPrefs.xml file was no longer present. Is this to be expected?

SORRY - I was in error - - file is present.

Message was edited by: Jack Latham

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6. Mark Mapes,

Sep 13, 2011 5:40 PM in reply to Jack Latham

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I'm now confused enough that getting on the phone together seems like the quickest path to clarity and, hopefully, a resolution. Please send me your phone number at mapes <at> adobe [dot] com. And if now is not a good time to talk, please give me a few time slots to choose from.

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7. Jack Latham,

Sep 13, 2011 8:43 PM in reply to Mark Mapes

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Mark,

I had to leave my computer after my last post and didn't get yours until 4+ hrs latter. I would think you have now left work for the day. Be looking for my email with phone number when you arrive on Wednesday. Should you not receive it - shoot me another post.

Thanks for the help

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8. NixSoul,

Feb 6, 2012 4:20 PM in reply to Jack Latham

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Let us know what you guys find out... I feel like I am having a very similar problem

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Adobe Media Encoder (AME)

Media encoder won't load PP project

Sep 9, 2011 10:55 PM

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