Concise problem statement:
Word documents won't preview on an Adobe PDF Portfolio, while other Office documents (Excel, PowerPoint, etc) will. It only shows a Word icon on the preview and you have to double-click the file to open it on actual word. This is not the way Acrobat is supposed to behave.
NOTE: Adobe Acrobat 10.1.2 (latest version) and Office 2010 Suite w/ SP1 installed.
Steps to reproduce bug:
1. Create a PDF Portfolio
2. Add Word (.doc, .docx) files to the Portfolio
3. Click on Preview and you will see a Word icon instead of a thumbnail preview.
You will see a word icon
A thumbnail preview of the document like it happens with Excel, PowerPoint, etc...
Can you guys reproduce this error? What do you think?
I recreated the issue on my computer, I'm able to see the Thumnail of the document in the Preview Mode, please try to repair the Acrobat x product and also try to check with the different document.
Thank for your reply but, I already tried a repair of both the Office 2010 and Acrobat X. No go.
I forgot to mention that this is a sandbox environment, meaning we have a variety of software and the organization is an enterprise. Any further help will be greatly appreciated.
I have Acrobat Pro X and Word 2010 and have the same issue as GiaKtzer. Word displays an error message that it must be restarted to complete the action. A thumbnail with a Word icon is displayed in the portfolio rather than a preview of the document.