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ktel_1888
Currently Being Moderated

Context Sensitive Help in the Main Browser Window

Feb 3, 2012 11:28 AM

Tags: #air_help #robohelp_9 #context_sensitive #csh #browser_based #load_toc_on_correct_page #csh_api

I am outputting my Adobe Robohelp as Browser Based Help and am working to implement context-sensitivity.

 

I've made some progress with my context-sensitive help, in that I'm able to get it to open on the right page in a popup window with the TOC pane.

My code for this is:

myserverroot/index.htm#<str=map_ID>>

I've been reading the following site and it broke down the API into easy to follow chunks:
http://www.wvanweelden.eu/robohelp/context_sensitivity_in_webhelp/meth ods_for_calling_Webhelp/regular_start_file

Given the methods described here, I should be able to have my context-sensitive guide open up in my main browser window rather than a popup by utilizing the following string:

myserverroot/index.htm#<str=map_ID>>newwnd=false

However, when I run my tests, the UG still opens in a new popup window.

How can I fix my code so that it displays in my main browser window with the TOC rather than a popup window?

 
Replies
  • Currently Being Moderated
    Feb 6, 2012 12:25 AM   in reply to ktel_1888

    Hi,

     

    Which version of RoboHelp are you using? This article is created for WebHelp, but AirHelp *should* be the same as WebHelp. I'll need to look into the code to determine the AirHelp equivalent for the newwnd=false.

     

    Greetm

     

    Willam

     
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  • Currently Being Moderated
    Feb 8, 2012 4:50 AM   in reply to ktel_1888

    Hi,

     

    I took a quick peek. Unfortunately, the CSH for browser based AIR help seems to be controlled by the file cshapp.swf. Since this is a flash file, I can't look into the file to see what it does. (I'm not a flash coder and I've deleted my Flash trial a long time ago.)

    newwnd=false simply doesn't seem to work in AIR. Unless there's someone who is able to crack the SWF and tell us what it does, there's nothing more we can do.

     

    Greet,

     

    Willam

     
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  • Currently Being Moderated
    Feb 8, 2012 8:18 AM   in reply to ktel_1888

    Hi,

     

    Although this is a user forum, Adobe employees sometimes offer up the valuable time to help out. But the forum is not the proper channel to notify Adobe of bugs and feature requests. Please go to https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform&product=3 8 to report bugs and request new features. I think that BB AIR works as designed, so I'd classify no popups as a feature request.

     

    Greet,

     

    Willam

     
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  • Currently Being Moderated
    Feb 8, 2012 9:31 AM   in reply to ktel_1888

    start rebuttal rant/

     

    You've got to remember that AIRHelp is a fledgling output format for RH. It doesn't have all the bells & whistles that WebHelp has (yet). They're still adding features to it as they go - just in this last release, they added a simple template skin editor. Does it do everything that I want it do? No, it just lets you play with the colours - but it's a start.

     

    Use the link that Willam gave you - that's the only place where Adobe staff "know" about anything for sure. If thousands of users pound them on this "bug" (to you), then the chances of them "fixing" it are much higher. If you don't ask, they can't read your mind to give you something.

     

    Secondly, if you think the help sucks so much, then add your two cents worth in helping to fix it up - the Community Help format allows for user comments to be submitted and incorporated into the next help release. It can't get better if you don't point out what's wrong or unclear.

     

    /end rant

     
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  • Currently Being Moderated
    Feb 8, 2012 9:53 AM   in reply to ktel_1888

    This thread is in danger of getting locked.

     

    ktel_1888's language is unacceptable. Say what you like elsewhere but respect the rules of this forum.

     

    It has been explained that this is a user to user forum. Official support is available through Adobe's Tech Support. Those of us who have tried to help do so not for any monetary reward but because we received help when we started out and now it's payback time. We help where we can but we are users who cannot know everything. The users here are mostly technical authors responsible for producing the help and with little or no knowledge of the developer side of calling help.

     

    Some of the folks at Adobe do help us with information on an unpaid basis and and I did in fact ask someone a few hours ago if they could take a look at the thread. Because of time zone differences that would not happen until tomorrow at best but they may be reluctant to do so now.

     

    The issues you have flagged are issues to be directed at Adobe, not here where people have done their best to help you.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Feb 9, 2012 3:23 AM   in reply to ktel_1888

    Hi,

     

    Please provide me with the bug#/reference# for the bug that you have logged so that we can have a look at it on priority.

     

    Thanks and regards,

    Piyush Bhatnagar

     
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  • Currently Being Moderated
    Feb 9, 2012 6:36 AM   in reply to Piyush Bhatnagar

    Hi,

     

    A small follow-up: I did some testing with AIR help context sensitivity and put my findings in a small article: http://www.wvanweelden.eu/robohelp/context_sensitivity_in_browser_base d_airhelp

     

    Greet,

     

    Willam

     
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  • Currently Being Moderated
    Feb 10, 2012 9:55 AM   in reply to ktel_1888

    Have you seen the post from Piyush? He is from Adobe and has offered to fasttrack the problem is you advise him of the bug number. If you didn't make a note of the number, just indicate that here.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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