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  • Currently Being Moderated
    Feb 5, 2010 5:57 PM

    As for me, I have Overdrive to download library books.

    If there is a way to bypass DE it must be a state secret.

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  • Currently Being Moderated
    Feb 5, 2010 6:27 PM

    I do not use Adobe DE anymore and it probably does not need to be installed.  I only use the Sony Reader Library software.  I do not have a problem if all of the books are in the same format, i.e. all EPUB, or all PDF.

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  • Currently Being Moderated
    Feb 6, 2010 12:57 PM

    The library site and the tech support from Sony said to use Adobe DE for the

    library ebooks.  I couldn't get .PDF books to work from the Reader Library

    software from Sony.  Initially I was trying to put 1 ePUB and 1 PDF on the

    reader at the same time.  I could only read the epub one. That is when I

    first called Sony and they said I needed Adobe DE.

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  • Currently Being Moderated
    Feb 6, 2010 1:22 PM

    I'm not using Adobe DE at all -- I don't even have it installed.

     

    I do have the issue where I can't have both secured EPUB and secured PDF  on

    my reader at the same time, but it's not a problem for me as I usually only

    have one library book on my reader at a time.

     

    Doreen

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  • Currently Being Moderated
    Community Member
    Feb 12, 2010 11:33 AM

    I think my problem all along was trying to put both .PDF and .EPUB books on the Reader at the same time or switching between formats. Plus talking to several tech support people at Sony who really didn't know what the problem was.

     

    I keep experimenting to simplify the process. 

     

    Today I already had 2 .PDF books on my Reader. After updating Adobe DE recently to the latest version, it now opens when I download from my library.  I left it open, plugged in my Reader, used Adobe DE to drag latest books onto my Reader, closed Adobe DE, and all the books were good on the Reader.  Would probably work just as well with only the Reader Library software.

     

    Will see what happens when I want to put some .EPUBs on after finishing these .PDFs.

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  • Currently Being Moderated
    Mar 9, 2010 7:51 AM

    Eight months on and the issue still remains - I had this problem and I seem to have figured out what was happening, at least for my PRS505 and my wife's 505... we had been sync'ing books to the SD memory.  I tried sync'ing them to the reader memory instead and now I can read both formats with no protection error.  If you have been storing your protected books to the SD memory, try the reader.  Might work for you too.

     

    Rob

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  • Currently Being Moderated
    Mar 20, 2010 7:32 PM

    Hello, ScoutTroup!

     

    1.  You download the books directly to Sony eReader Software.  You do not need ADE.

     

    2.  Download the book to your eRead and NOT the SD Card you have inserted.  You have authorization to download the book to your computer and your eReader, NOT an SD Card.  The SD Card is causing the issue at hand.  The SD Card is NOT authorized to accept the book, ONLY your eReader and your computer.

     

    3.  I have never had a problem when downloading directly to the eReader.

     

    4.  Happy reading and this, hopefully, has solved all your problems!

     

    5.  KISKIS!

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  • Currently Being Moderated
    Community Member
    Mar 20, 2010 7:43 PM

    Thanks....I follow the exact same procedure, and I can't read DRM-protected

    EPUB and PDF files on my Reader at the same time. I have to delete all the

    files of one format or another.

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  • Currently Being Moderated
    Community Member
    Mar 21, 2010 7:35 PM

    Hey, just download them to your reader and not to the sd card and it should be fine.

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  • Currently Being Moderated
    Community Member
    Mar 21, 2010 8:09 PM

    No, that doesn't work but thanks for the suggestion.

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  • Currently Being Moderated
    Mar 22, 2010 1:32 PM

    Jumping back in to this discussion - I recently sent a note to sony support as they should be addressing this (regardless if it is an adobe or oblivion quirk)

    This is the response I received:

     

     

    Thank you for contacting sony support

     

    while we have been working hard to make the Digital Reader the best product on the market, there is always room for improvement.  We look forward to getting this type of customer response on our designs and will do our best to incorporate as many as possible in the futures.  To submit such requests we have established a dedicated email address.  Please send all such comments to:  feedback@ebookstore.sony.com

     

    So to everyone who continues to have this issue please register your feedback with Sony too!!

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  • Currently Being Moderated
    Community Member
    Mar 22, 2010 6:16 PM

    interesting, it should work, r u sure you are saving it to the reader and not an sd card?

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  • Currently Being Moderated
    Community Member
    Mar 22, 2010 6:18 PM

    thanks, i am having no issues now that i am just downloading it to the ereader and not the sd card

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  • Currently Being Moderated
    Community Member
    Mar 22, 2010 9:08 PM

    Just to confirm - you are able to download several books from the public library in both epub and pdf formats and all books are readable?  Most of us can't have both formats (borrowed books that is) at the same time on the reader (and I dont use an sd card)

     

    ET

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  • Currently Being Moderated
    Community Member
    Mar 24, 2010 7:07 PM

    I download the epub books to my eReader and not to the SD Card.  I have not downloaded any pdf ones.  There are many books on my eReader in addition to the ones I have downloaded from the library.  The books were unreadable when I put them on the SD Card.

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  • Currently Being Moderated
    Feb 8, 2012 6:58 AM

    Guess what - it is not just a problem with your version .I have just bought the PRS-T1 and have the same problem which no -one at sony seems able to help woth. Even worse - I bought it from a sony centre - they have just gone into administration and I cannot get my money back.

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  • Currently Being Moderated
    Community Member
    Feb 8, 2012 7:32 AM

    Hi,

     

    I only download protected Epub books now.  The problem occurs if you download protected PDFs and Epubs together.  Most of the books in my library are in Epub format now so it's not much of a concern.  If you accidentally load a protected PDF, delete all the books and ONLY load Epubs.

     

     

     

    Susan

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  • Currently Being Moderated
    Community Member
    Feb 8, 2012 12:55 PM

    Many thanks susan - will try that out before my hair falls out!!!!

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  • Currently Being Moderated
    Community Member
    Feb 10, 2012 4:04 PM

    Just an update - I still have my PRS505 and do exactly as bogeycorgi suggests.  Very rarely do I download an ADOBE PDF from the public library (and when I do, I return my EPUBs first). 

     

    As an aside, I recently purchased a KOBO for my husband and he is able to download both onto his reader with no issues.. 

    Also...  our library (BC Libraries to Go) now carries an OPENPDF fomat  For testing purposes I borrowed one and transferred it to my reader - this format does not cause the same issues as the ADOBEPDF

     

    Good luck and happy reading..

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  • Currently Being Moderated
    Community Member
    Feb 11, 2012 2:33 AM

    Many thanks for taking the time and trouble . I have put your mail in a new file called 'Sony Problems' ! so I can work on things as I get my non techy head round things. Shelagh

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