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Is there any way to send a message through adobe send now without having to attach a file?

Feb 7, 2012 3:51 PM

Categories: Question / Need Help

Is there any way to send a message through adobe send now without having to attach a file?

430 Views   4 Replies   Latest reply: adobesendnow, Feb 8, 2012 1:07 PM
 
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  • David Kastendick
    3,218 posts
    Apr 7, 2010
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    1. David Kastendick,
    Feb 8, 2012 10:09 AM   in reply to adobesendnow
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    Good day,

     

    No, you cannot send a message through SendNow without sending a file. 

     

    May I ask why you'd like to have this capability? It seems like it'd be redundant to the email capabilities you already have.

     

    Kind regards,

    David

    Acrobat Community Manager

    Adobe Systems

     
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  • adobesendnow
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    2. adobesendnow,
    Feb 8, 2012 11:41 AM   in reply to David Kastendick
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    Hi David,

     

    The reason why is is as follows.

     

    We would like to have the following services which are provided by adobe SendNow for messages only:

    • Email return receipt
    • Detailed tracking
    • Personal branding

     

    I look forward to your reply.

     

    Many thanks.

     

    Regards

     
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  • bob.treitman
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    3. bob.treitman,
    Feb 8, 2012 12:56 PM   in reply to adobesendnow
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    Hi,

    SendNow lets you, as the sender, know when the message was sent, and then again when the file was downloaded by the recipient. SendNow doesn't provide a return receipt when the recipient opens the email message or takes any action with it (other than to download the file from our web servers).

    If no file was sent, then there would be no tracking information. And SendNow doesn't provide any confirmation of email receipt if the recipient doesn't download the file.

    I hope that this addresses your question.

    Regards,

    Bob Treitman

     
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  • adobesendnow
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    4. adobesendnow,
    Feb 8, 2012 1:07 PM   in reply to bob.treitman
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    Hi Bob,

     

    Many thanks for your reply. Your comments are extremely helpful.

     

    Kind regards

     
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