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Bridge crashes when hitting spacebar to go into preview mode.

Dec 8, 2010 4:01 AM

Hello there,

 

So, whenever i've been in Bridge for a little while and want to do a full preview mode by hitting the spacebar I get the dark grey screen and after awhile "the spinning beach ball of death" appears. This continues until I have to force quit Bridge. When I restart bridge and try to do a new preview right away the same problem occurs imeditly.

 

I've tried to delete all the preffs both manually and automatically by holding down the option key during start up, but nothing helps. I've also installed the latest updates.

 

I'm on a pretty new Macbook Pro 2.53 GHz Intel i5 bought this summer with a SSD harddrive and 4gb of RAM if that is of interest.

 

Am I way off if I think it could have to do with the graphics card?

 

Well I'm thankful if anybody has solution for this.

 

Best,

 

Per

 
Replies
  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Dec 8, 2010 3:50 PM   in reply to iammrp

    I'm on a pretty new Macbook Pro 2.53 GHz Intel i5 bought this summer with a

    SSD harddrive and 4gb of RAM if that is of interest.

     

    Am I way off if I think it could have to do with the graphics card?

     

     

    Don't think your specs won't allow you to view full screen preview. What do

    you mean with deleting prefs for Bridge manual? Did you trash the plist file

    from the user library or an other file.

     

    In Bridge prefs under the advanced tab you have the option to choose

    'generate monitor sized previews' have you selected those already?

     

    What setting do you generally have for Bridge preview, always high Quality

    or on demand or embedded previews?

     

    What files are you looking at, especially how large are they. Have you

    checked also those files do not exceed the maximum size you have set in the

    Bridge preferences for preview (by default it is set to 1 GB max).

     

    And last but not least, what version of Bridge are you using, latest updates

    can be for any version

     
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  • Currently Being Moderated
    Dec 11, 2010 4:31 AM   in reply to iammrp

    I have the exact same problem.

    Using CS5, had not set "generate monitor sized previews" -- been using bridge on other Mac's for years without ever having to set anything.

    Let us know what your recommendations are for settings, and any help you can give.

     

    My Hardware:

    Model Name: MacBook Pro

      Model Identifier: MacBookPro6,2

      Processor Name: Intel Core i7

      Processor Speed: 2.66 GHz

      Number Of Processors: 1

      Total Number Of Cores: 2

      L2 Cache (per core): 256 KB

      L3 Cache: 4 MB

      Memory: 8 GB

      Processor Interconnect Speed: 4.8 GT/s

      Boot ROM Version: MBP61.0057.B0C

      SMC Version (system): 1.58f16

      Serial Number (system): W80413H9AGZ

      Hardware UUID: 1813E250-0DF1-537F-8976-2337D630DB6B

      Sudden Motion Sensor:

      State: Enabled

    Intel HD Graphics:

      Chipset Model: Intel HD Graphics

      Type: GPU

      Bus: Built-In

      VRAM (Total): 288 MB

      Vendor: Intel (0x8086)

      Device ID: 0x0046

      Revision ID: 0x0018

      gMux Version: 1.9.21

     

    Monitor Mac 27"
    All equipment is brand new. (within the last two weeks)
    Software CS5 Bridge with all updates as of yesterday 12/10/2010
    Appreciate your help - frustrating to have two great products not liking each other.
    Lee

     
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  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Dec 11, 2010 5:31 AM   in reply to iammrp

    Deleting prefs manually seems to be OK although I personal would not bother

    about the last workspace

     

    > I don't really understand this part you wrote.

    "What setting do you generally have for Bridge preview, always high Quality

    or on demand or embedded previews

     

    In Bridge Path Bar top right there are two small checker board icons. The

    left one is just a shortcut for prefer embedded previews that only let you

    cache the thumbs. A quick way to view the content of a non cached folder and

    have the option to glance through thumbnails without having the need to wait

    for all the previews to be build.

     

    The right one gives you 3 options, first prefer embedded (same as left icon

    and in fact is double but there are still more strange things in Bridge

    regarding to workflow I'm afraid...)

    Second is High Quality on Demand meaning the HQ preview builds when you

    select the file. Somewhat useful but time costly when having to click on

    several files and every time have to wait for the building of the preview.

    Third is Always HQ. This one I prefer to have set as default. It means that

    you have to wait longer for all the previews to being build but this is only

    once  and after this you can browse freely through all the files.

     

    Having set to also build monitor sized previews in the prefs means you also

    have to wait a little longer once when the folder builds cache but this is

    in the same go after file ingestion and after this you can use the space bar

    almost without delay to see a full screen preview. (And I'm on a 30"" Apple

    Cinema display using mostly files from a EOS 1Ds3, big files, big screen

    )

     

     

    When it comes to size it can be any size, either a large psd. file or a tiny

    .jpg. And i have my max set to 1000mb.

     

    With this setting files above 1000 MB don't build previews but that should

    not cause trouble when hitting spacebar, it only shows the small thumb on a

    full screen with gray background and surely should not let Bridge crash.

     

    Try also system maintenance with check and repair permissions.

     

    And if the problem still persist create a new user for testing, log in under

    this new account and try if the problem is still there, just to rule out

    your current user account as the culprit.

     
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  • Currently Being Moderated
    Dec 12, 2010 3:42 AM   in reply to iammrp

    Ah same problem here for me has started occurring too. Real pain and yet to figure out a way to fix

     
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  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Dec 22, 2010 8:51 AM   in reply to iammrp

    sorry to hear that Per,

     

    Just have re read the posts but could not find if you already tried the obvious first thing for Bridge, restart it with option key pressed and choose refresh preferences.

     

    Have you also done this when having deleted cache and plist?

     

    And a new user also did not work for you??

     

    Also thought about the use of an SSD but Spore and Icracker don't seem to have such a Disk. Wonder if they have tried all the same solutions and also are still in trouble.

     

    Could you all confirm this?

     

    And Per,

    do I understand that sometimes you are able to view full previews but after a while not, then after restart Bridge previews won't work at all or can't you use the full screen preview never?

     

    And have you tried the menu command for full screen with the mouse instead of space bar? Menu View/full screen

     
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  • Currently Being Moderated
    Jan 18, 2011 3:59 AM   in reply to iammrp

    I found that enabling "Use software rendering" from prefs helped me. Of course restart Bridge before using it again.

     
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  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Jan 18, 2011 4:46 AM   in reply to Jani Kiviranta

    I found that enabling "Use software rendering" from prefs helped me. Of course

    restart Bridge before using it again.

     

     

    That usually means your configuration does not meet the minimum required

    specs, especially those for the Graphic Card. And maybe you don't have

    enough RAM installed also?

     
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  • Currently Being Moderated
    Jan 18, 2011 6:55 AM   in reply to Omke Oudeman

    I got Macbook Pro Late 2010 15" with 500 GB 7200 rpm hybrid HDD and 8 GB of memory. Should be enough.

     
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  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Jan 18, 2011 8:18 AM   in reply to Jani Kiviranta

    Should be enough.

     

     

    Depending on the 256 MB Graphic card for the i5 (which is required as

    minimum) or the i7 that has 512 MB on the Graphic card...

     

    And also the amount of free space left on your HD. 10 percent or less free

    space is almost bound to get you in trouble.

     

    Anyway, the MacBook Pro you own should be working without the setting to use

    software rendering. So if this solves your problem it might be OK for you

    but it seems to me that there is also something else not working correctly.

     
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  • Currently Being Moderated
    Feb 12, 2012 8:06 AM   in reply to iammrp

    I have the same problem. When I'm using Bridge for a while, the spacebar full screen preview stops working. It just shows a gray screen. It doesn't crash for me though. I have 8 GB ram and plenty of HD space so shouldn't be the issue.

     

    A

     
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  • Currently Being Moderated
    Feb 12, 2012 8:44 AM   in reply to smashkirk

    In my opinion all of the above is related to an undrpowered graphic card.  Has little or nothing to do with ram.

     

    If you are using Intel onboard graphics as in post #3 it will probably not work well.  They do some tasks very well, but for Photoshop they just do not keep up with the latest.

     

    ATI and NiVida are the leaders for graphics cards.  Don't need a top of the line model, just a midrange, $50-100 is fine.

     
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  • Currently Being Moderated
    Feb 12, 2012 1:30 PM   in reply to Curt Y

    Changing the video card in a macbook pro isnt really an option is it - especially not for $50-$100

     

    Doesn't tend to crash so much for me anymore for some reason but still get the grey background and no image appearing as per smashkirk above.

     
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  • Omke Oudeman
    4,001 posts
    Nov 27, 2004
    Currently Being Moderated
    Feb 12, 2012 1:51 PM   in reply to Spore*

    Changing the video card in a macbook pro isnt really an option is it - especially not for $50-$100

     

    You are right, not an easy option. The minimum requirement for CS5 is 256 MB VRAM on your graphic card. But for better performance you need at least 500 MB.

     

    But to me it still seems a cache related problem.

     

    Also make sure you have the preferences set to 'generate monitor sized previews' in the advanced tab. Using software rendering only helps if your minimum requirements for the graphic card are not good enough.

     

    If they are from the same folder try and purge the cache for folder using the menu tools/cache/purge cache for folder.

     

    And keep in mind that the folder needs to finish its caching first to before showing all proper results.

     
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