Adobe Community: Why?Adobe AIR,This software a can't open!

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May 4, 2010

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1. Chris Campbell,

Sep 26, 2011 11:41 AM in reply to Sayuki.com

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Would you mind uninstalling and then reinstalling AIR to see if that resolves the problem?

Thanks,
Chris

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2. Larry219,

Oct 1, 2011 6:54 AM in reply to Chris Campbell

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Adobe Air will not start after I accept the terms and programs that require adobe air will not open. The most that I ever get is "I Agree" from the Adobe Air popup, when I agree the popup disappears but nothing happens, no program opens. I have checked processes in Task manager and it shows Adobe Air process running, but nothing in programs.

I have tried to uninstall Adobe Air, it requires administrative permissions - I DO have admin permissions on my computer - when I enter my admin password it tells me that I don't have sufficient permission and tells me to contact the administrator. I have edited security and have allow all users on this computer "Full Control".

I have scanned to install file with my anti-virus program (Avira) and it is not showing any problems. i have two programs that use AA and neither will run, so I presume this is an Adobe problem....Irritating!

Thanks for any help,

Larry

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3. lisachao,

Oct 3, 2011 11:53 AM in reply to Larry219

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Can you provide your log file so we can investigate further?

**Windows- an Install.log file is automatically created during installation.

XP- C:\Documents and Settings{user name}\Local Settings\Application Data\Adobe\AIR\logs

Vista/Win7- C:\Users{user name}[AppData]\Local\Adobe\AIR\logs

(must "show hidden files and folders" in View settings on your OS to see certain folders)

**Mac- Open "Console" to view logging.

Thanks,

Lisa Chao

Adobe Flash Runtime Team

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4. Richard Ottaway,

Feb 9, 2012 8:00 AM in reply to lisachao

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Hi Lisa,

I am having exactly the same problem as Larry and as I do have admin rights I have unistalled every adobe piece of software, reinstalled it and still get no response once I accept the terms and conditions (these pop up whilst trying to open my BBC iplayer software).

Was there any resolution on Larry's query?

Thanks a lot

Richard

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5. lisachao,

Feb 9, 2012 1:29 PM in reply to Richard Ottaway

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Hi Richard,

Sorry to hear you are experiencing this issue. Do you happen to have mac os 10.7 by any chance? If so, can you update to 10.7.3 and see if the problem goes away?

Thanks,

Lisa

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6. Richard Ottaway,

Feb 13, 2012 2:39 AM in reply to lisachao

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Hi Lisa,

I am using a Toshiba laptop with Windows 7 Professional service pack 1

Got all the latest updates

Thanks

Richard

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Why?Adobe AIR,This software a can't open!

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