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1

Installation of AIR applications and uninstallation of AIR fails

Community Beginner ,
Feb 07, 2012 Feb 07, 2012

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I can't install AIR apps and uninstall AIR itself. Whenever I try to do it, it shows me this error:

---------------------------

Adobe AIR

---------------------------

Ta aplikacja wymaga wersji środowiska Adobe AIR, której nie można znaleźć.

Pobierz najnowszą wersję środowiska uruchamiania dostępną pod adresem

http://www.adobe.com/go/getair_pl

lub skontaktuj się z autorem aplikacji, aby uzyskać zaktualizowaną wersję aplikacji.

---------------------------

OK  

---------------------------

This is in Polish, but I can translate it:

---------------------------

This application needs Adobe AIR framework version, which can't be found.

Download newest framework version here

http://www.adobe.com/go/getair_pl

or contact with application author, to receive updated version of application.

---------------------------

The same error appears when I try to install Adobe AIR applications (one which come in .air package) and uninstall whole Adobe AIR with Add/Uninstall Programs in Control Panel.

I've reinstalled AIR with zapper tool and tried Microsoft FixIt.

OS - Windows XP Home Edition SP3 x86

Installation log:

http://www.privatepaste.com/bd78290af0

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Adobe Employee ,
Feb 07, 2012 Feb 07, 2012

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Could you try the solution outlined in these posts?

http://forums.adobe.com/message/4011078#4011078

Chris

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Community Beginner ,
Feb 11, 2012 Feb 11, 2012

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I've tried it and it didn't worked.

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Guest
Feb 11, 2012 Feb 11, 2012

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I'm having the same issue. Installation of AIR says that it completes successfully, but the install log says it failed. Attempts to launch any Air apps just prompts me to install Air. I've run the Air Zapper vb script, and used the new Microsoft Fix Me application, and neither have solved the issue. Weird thing is that I successfully ran Air apps for a long time before this issue started. I'm using XP SP3. Please advise.

EDIT: To be specific, I ran the Microsoft tool & the Air Zapper tool, both mentioned in this comment: http://forums.adobe.com/message/4011007#4011007. I've also attached the output from the Collect Install Info tool, mentioned in this post: http://forums.adobe.com/message/3767788#3767788

Product Name: Microsoft Application Error Reporting

Product Version: 12.0.6012.5000

Product Code: {95120000-00B9-0409-0000-0000000FF1CE}

Registry Product Code: 000021599B0090400000000000F01FEC

Package Code: {420F351B-33A5-4A58-A856-69B2EDEDC8F7}

Registry Package Code: B153F0245A3385A48A65962BDEDE8C7F

Install Location:

Install Source: c:\c54d29cdb6b432e08d7adb7f02a1\x86\

Local Package: c:\WINDOWS\Installer\1aac68.msi

Product Name: Microsoft Antimalware

Product Version: 3.0.8402.2

Product Code: {05BFB060-4F22-4710-B0A2-2801A1B606C5}

Registry Product Code: 060BFB5022F401740B2A82101A6B605C

Package Code: {C28D81E6-5EE9-468C-8EC2-C151C0325C2F}

Registry Package Code: 6E18D82C9EE5C864E82C1C150C23C5F2

Install Location: C:\Program Files\Microsoft Security Client\Antimalware

Install Source: c:\c54d29cdb6b432e08d7adb7f02a1\x86\

Local Package: c:\WINDOWS\Installer\1aac73.msi

Product Name: Microsoft .NET Framework 3.0 Service Pack 2

Product Version: 3.2.30729

Product Code: {A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}

Registry Product Code: 0DC1503A46F231838AD88BCDDC8E8F7C

Package Code: {5394B7D7-FC25-45E5-B7ED-12CA3F803DF6}

Registry Package Code: 7D7B493552CF5E547BDE21ACF308D36F

Install Location:

Install Source: c:\87e08502353883a4be6e2cc019c79254\dotnetfx30\

Local Package: c:\WINDOWS\Installer\2b7312b.msi

Product Name: VMware Tools

Product Version: 8.8.1.9139

Product Code: {39F48F01-4B74-46F2-8251-C5957A343D71}

Registry Product Code: 10F84F9347B42F6428155C59A743D317

Package Code: {40FF3D65-D249-43C0-BE80-08F2D7858C38}

Registry Package Code: 56D3FF04942D0C34EB08802F7D58C883

Install Location: C:\Program Files\VMware\VMware Tools\

Install Source: C:\WINDOWS\TEMP\{39F48F01-4B74-46F2-8251-C5957A343D71}~setup\

Local Package: C:\WINDOWS\Installer\fd12.msi

Product Name: TweetDeck

Product Version: 0.38.2

Product Code: {A7765932-77D6-E0B2-1B27-E2973B5E1BD5}

Registry Product Code: 2395677A6D772B0EB1722E79B3E5B15D

Package Code: {A7765932-77D6-E0B2-1B27-E2973B5E1BD5}

Registry Package Code: 2395677A6D772B0EB1722E79B3E5B15D

Install Location: C:\Program Files\TweetDeck

Install Source: C:\Documents and Settings\Administrator\Local Settings\Temp\fla1A.tmp\

Local Package: C:\WINDOWS\Installer\1c7be7.msi

Product Name: Microsoft .NET Framework 3.5 SP1

Product Version: 3.5.30729

Product Code: {CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}

Registry Product Code: 26DDC2EC4210AC63483DF9D4FCC5B59D

Package Code: {182587EF-9D59-4047-A7C5-C46D4DDC916F}

Registry Package Code: FE78528195D974047A5C4CD6D4CD19F6

Install Location:

Install Source: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\IXP06160.tmp\dotnetfx35\x86\

Local Package: C:\WINDOWS\Installer\2b7f05c.msi

Product Name: Apple Application Support

Product Version: 2.1.6

Product Code: {343666E2-A059-48AC-AD67-230BF74E2DB2}

Registry Product Code: 2E666343950ACA84DA7632B07FE4D22B

Package Code: {8FFFCAFB-DD70-417D-B3D6-7C79DB8B2AF7}

Registry Package Code: BFACFFF807DDD7143B6DC797BDB8A27F

Install Location: C:\Program Files\Common Files\Apple\Apple Application Support\

Install Source: C:\Documents and Settings\Administrator\Local Settings\Application Data\Apple\Apple Software Update\

Local Package: C:\WINDOWS\Installer\26707e6.msi

Product Name: AVG 2012

Product Version: 12.0.1834

Product Code: {7D004944-C4F1-4C44-AAD4-E7F85190ED00}

Registry Product Code: 449400D71F4C44C4AA4D7E8F1509DE00

Package Code: {43D30F34-A2DD-463F-A5E3-E8945437A6B0}

Registry Package Code: 43F03D34DD2AF3645A3E8E4945736A0B

Install Location:

Install Source: C:\Documents and Settings\All Users\Application Data\MFAData\pack\

Local Package: C:\WINDOWS\Installer\a1bf7f.msi

Product Name: Apple Software Update

Product Version: 2.1.3.127

Product Code: {789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}

Registry Product Code: 46B5A9879DD95AB419A50FCFA0B1B7EF

Package Code: {24959AA1-60E4-4BFE-8FB0-7202F68067DD}

Registry Package Code: 1AA959424E06EFB4F80B27206F0876DD

Install Location: C:\Program Files\Apple Software Update\

Install Source: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\IXP131.TMP\

Local Package: C:\WINDOWS\Installer\61682b.msi

Product Name: Java(TM) 6 Update 29

Product Version: 6.0.290

Product Code: {26A24AE4-039D-4CA4-87B4-2F83216029FF}

Registry Product Code: 4EA42A62D9304AC4784BF238120692FF

Package Code: {A95972ED-B070-4182-BBDB-F405CB33975A}

Registry Package Code: DE27959A070B2814BBBD4F50BC3379A5

Install Location: C:\Program Files\Java\jre6\

Install Source: C:\Documents and Settings\Administrator\Application Data\Sun\Java\jre1.6.0_29\

Local Package: C:\WINDOWS\Installer\da0c54.msi

Product Name: Skype™ 5.5

Product Version: 5.5.124

Product Code: {AA59DDE4-B672-4621-A016-4C248204957A}

Registry Product Code: 4EDD95AA276B12640A61C442284059A7

Package Code: {5684AB68-93AE-4CCB-A7B5-B4434D040ADE}

Registry Package Code: 86BA4865EA39BCC47A5B4B34D440A0ED

Install Location: C:\Program Files\Skype\

Install Source: C:\Documents and Settings\All Users\Application Data\Skype\{AA59DDE4-B672-4621-A016-4C248204957A}\

Local Package: C:\WINDOWS\Installer\3cae05.msi

Product Name: QuickTime

Product Version: 7.71.80.42

Product Code: {7BE15435-2D3E-4B58-867F-9C75BED0208C}

Registry Product Code: 53451EB7E3D285B468F7C957EB0D02C8

Package Code: {3AE670FA-6F77-4782-B4C0-44FEF40CDA33}

Registry Package Code: AF076EA377F628744B0C44EF4FC0AD33

Install Location: C:\Program Files\QuickTime\

Install Source: C:\Documents and Settings\Administrator\Local Settings\Application Data\Apple\Apple Software Update\

Local Package: C:\WINDOWS\Installer\e943d6.msi

Product Name: AVG 2012

Product Version: 12.0.1869

Product Code: {4447D5B5-95ED-4C4D-A9C3-1D8E892D5377}

Registry Product Code: 5B5D7444DE59D4C49A3CD1E898D23577

Package Code: {1585268D-A6EE-4A8D-ADAC-D7E5E9EF7C29}

Registry Package Code: D8625851EE6AD8A4DACA7D5E9EFEC792

Install Location:

Install Source: C:\Documents and Settings\All Users\Application Data\AVG2012\SetupBackup\

Local Package: C:\WINDOWS\Installer\1bb018.msi

Product Name: Windows Live Essentials

Product Version: 14.0.8117.416

Product Code: {474F25F5-BDC9-40E5-B1B6-F6BF23FC106F}

Registry Product Code: 5F52F4749CDB5E041B6B6FFB32CF01F6

Package Code: {58BB7A36-7662-4F7A-B7BE-8544464F894D}

Registry Package Code: 63A7BB852667A7F47BEB584464F498D4

Install Location:

Install Source: C:\Program Files\Common Files\Windows Live\.cache\c9bd6d621ccd6c0\

Local Package: C:\WINDOWS\Installer\6ccc0ed.msi

Product Name: Adobe Reader X (10.1.2)

Product Version: 10.1.2

Product Code: {AC76BA86-7AD7-1033-7B44-AA1000000001}

Registry Product Code: 68AB67CA7DA73301B744AA0100000010

Package Code: {F7D59C9B-F9B3-4EE9-9C09-D9160549B96D}

Registry Package Code: B9C95D7F3B9F9EE4C9909D6150949BD6

Install Location: C:\Program Files\Adobe\Reader 10.0\Reader\

Install Source: C:\Documents and Settings\All Users\Application Data\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AA1000000001}\

Local Package: C:\WINDOWS\Installer\a072a.msi

Product Name: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Product Version: 9.0.30729.6161

Product Code: {9BE518E6-ECC6-35A9-88E4-87755C07200F}

Registry Product Code: 6E815EB96CCE9A53884E7857C57002F0

Package Code: {00073E4B-0EA7-48DB-9C41-FDA7E9BB4839}

Registry Package Code: B4E370007AE0BD84C914DF7A9EBB8493

Install Location:

Install Source: c:\586e1548fe440d4a90\

Local Package: c:\WINDOWS\Installer\1aac63.msi

Product Name: iTunes

Product Version: 10.5.3.3

Product Code: {F6D6B258-E3CA-4AAC-965A-68D3E3140A8C}

Registry Product Code: 852B6D6FAC3ECAA469A5863D3E41A0C8

Package Code: {245D9E10-3A11-4E9C-8928-C4FF7C4749F4}

Registry Package Code: 01E9D54211A3C9E498824CFFC774944F

Install Location: C:\Program Files\iTunes\

Install Source: C:\Documents and Settings\Administrator\Local Settings\Application Data\Apple\Apple Software Update\

Local Package: C:\WINDOWS\Installer\2b723ee.msi

Product Name: AVG 2012

Product Version: 12.0.2112

Product Code: {083E0D59-B6B4-4570-AA0A-37F5B4526CF5}

Registry Product Code: 95D0E3804B6B0754AAA0735F4B25C65F

Package Code: {0973E0E6-BA3B-4F50-B0A6-C5C730FAB4DE}

Registry Package Code: 6E0E3790B3AB05F40B6A5C7C03AF4BED

Install Location:

Install Source: C:\Documents and Settings\All Users\Application Data\AVG2012\SetupBackup\

Local Package: C:\WINDOWS\Installer\28b0b61.msi

Product Name: AVG 2012

Product Version: 12.0.1873

Product Code: {80F28669-97B7-4CC9-B256-1F1BCFB7FDCF}

Registry Product Code: 96682F087B799CC42B65F1B1FC7BDFFC

Package Code: {A9253FA4-4F00-471B-82BF-87066D06D77E}

Registry Package Code: 4AF3529A00F4B17428FB7860D6607DE7

Install Location:

Install Source: C:\Documents and Settings\All Users\Application Data\AVG2012\SetupBackup\

Local Package: C:\WINDOWS\Installer\5e8dc.msi

Product Name: 7-Zip 9.20

Product Version: 9.20.00.0

Product Code: {23170F69-40C1-2701-0920-000001000000}

Registry Product Code: 96F071321C0410729002000010000000

Package Code: {23170F69-40C1-2701-0920-000002000000}

Registry Package Code: 96F071321C0410729002000020000000

Install Location:

Install Source: C:\Documents and Settings\Administrator\My Documents\Downloads\

Local Package: C:\WINDOWS\Installer\8cac66.msi

Product Name: Segoe UI

Product Version: 14.0.4327.805

Product Code: {A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}

Registry Product Code: 9CF66F1AEE11F2F4899C618F1D6EF97B

Package Code: {D2F5E111-932F-4C88-9F6B-075F2B6E2346}

Registry Package Code: 111E5F2DF23988C4F9B670F5B2E63264

Install Location:

Install Source: C:\Program Files\Common Files\Windows Live\.cache\d82b689c1ccd6c0\

Local Package: C:\WINDOWS\Installer\6ccc0f7.msi

Product Name: SOICHA AIR

Product Version: 1.2

Product Code: {38C3F1D9-C4F2-C2DC-75C9-B673AAD4BE41}

Registry Product Code: 9D1F3C832F4CCD2C579C6B37AA4DEB14

Package Code: {38C3F1D9-C4F2-C2DC-75C9-B673AAD4BE41}

Registry Package Code: 9D1F3C832F4CCD2C579C6B37AA4DEB14

Install Location: C:\Program Files\SOICHA AIR

Install Source: C:\Documents and Settings\Administrator\Local Settings\Temp\fla25.tmp\

Local Package: C:\WINDOWS\Installer\bfa792.msi

Product Name: Apple Mobile Device Support

Product Version: 4.0.0.97

Product Code: {8153ED9A-C94A-426E-9880-5E6775C08B62}

Registry Product Code: A9DE3518A49CE6248908E576570CB826

Package Code: {F9F0CB25-E342-4F1D-9A42-F07CA86BB570}

Registry Package Code: 52BC0F9F243ED1F4A9240FC78AB65B07

Install Location: C:\Program Files\Common Files\Apple\Mobile Device Support\

Install Source: C:\Documents and Settings\Administrator\Local Settings\Application Data\Apple\Apple Software Update\

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Install Location: C:\Program Files\Microsoft\Search Enhancement Pack\Choice Guard\

Install Source: C:\Program Files\Common Files\Windows Live\.cache\d3de5db01ccd6c0\

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Install Source: C:\Documents and Settings\All Users\Application Data\AVG2012\SetupBackup\

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Install Source: C:\Documents and Settings\All Users\Application Data\AVG2012\SetupBackup\

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Install Location:

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Guest
Feb 13, 2012 Feb 13, 2012

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I created another user profile on my Windows XP install, and was able to successfully install Adobe Air and launch Air programs. Is the Air installation issue related to a registry key in the HKU or HKCU registry hives?

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Adobe Employee ,
Feb 13, 2012 Feb 13, 2012

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dkarlson,

It's very possible.  From the report that you sent, it appears that the OS did not believe AIR was installed.

swampstump, can you post your AIR installer log so I can take a look?  We might need an MSI log but we'll start with the easy one first.

http://kb2.adobe.com/cps/403/kb403150.html#main_viewlog

Chris

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Community Beginner ,
Mar 02, 2012 Mar 02, 2012

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http://wklej.org/hash/0f92240e54a/

The installer said that the program was installed correctly.

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Adobe Employee ,
Mar 02, 2012 Mar 02, 2012

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Could you try creating a new, temporary, user account and try installing from there?  If that works, you should be able to log back on to your normal account and use the runtime.

Thanks,
Chris

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Community Beginner ,
Mar 04, 2012 Mar 04, 2012

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I've created new account and installed it. Now it works only on new account. Still the same in the old account.

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Adobe Employee ,
Mar 05, 2012 Mar 05, 2012

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Did you try installing both the app and runtime in the new account?  If so, what error do you get when you try and start the app up in your normal account?

Chris

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