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Premiere Elements

alaskabilder Calculating status...

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Premiere Elements 9 crashing

Feb 15, 2012 6:29 PM

Premiere Elements crashes constantly and loses my changes . I have read forum and tips and have tried many things. running on windows xp with 4gb of memory and tons of disk space. working on video notebook from a dance workshop and am getting very frustrated. Have reinstalled software 7 times and applied fix and installed the latest version of quick time. Need to complete this project am already behind schedule. Extremely frustrating. Have gone back to earlier versions of project then recreated it just to have it crash during encoding or editing - or not open again after closing it...

I get the serious error has occurred message w/ no hint as to what is wrong for trouble shooting purposes.

616 Views 2 Replies Latest reply: alaskabilder, Feb 15, 2012 10:21 PM

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1. John T Smith,

Feb 15, 2012 8:30 PM in reply to alaskabilder

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Exactly what kind of video?

Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
.
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
.
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en

>tons of disk space

How many hard drives, and how much space on each?

When was the last time you defragged your video drive?

Premiere Elements Hang/Crash http://forums.adobe.com/thread/792580

Firewall = Crash http://kb2.adobe.com/cps/857/cpsid_85711.html

Photo Scaling for Video http://forums.adobe.com/thread/450798
-Too Large May = Crash http://forums.adobe.com/thread/879967

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2. alaskabilder,

Feb 15, 2012 10:21 PM in reply to John T Smith

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I believe the file format of the video clips I imported are .mts format. It is from a newer Canon camcorder. I actually got as far as encoding and burning a DVD from the project once which looked good - except the subtitle in the menu was screwed up so I went back to edit the project only to find it was corrupted.

Is there an issue with this file format? I never got any warnings that it did not like the format. I downloaded the Gspot codec utility and will install that - but does it work with mts format?

thanks

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Premiere Elements 9 crashing

Feb 15, 2012 6:29 PM

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