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Komal Mehta
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How to submit .csr

Jan 27, 2012 1:47 AM

Hi,

 

I am working with Adobe Flash Access trial version. I have created a .key and .csr files for signing the content. As per the As per the Certificate Enrollment guide http://www.adobe.com/go/learn_flashaccess_certificate_3 we should submit the .csr file to Certificate Enrollment site.  Can you please share the url of Certificate Enrollment site?

 

thanks,

mehtak

8334 Views   14 Replies   Latest reply: Komal.Mehta, Feb 15, 2012 8:20 PM
 
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  • Komal Mehta
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    1. Komal Mehta,
    Jan 30, 2012 5:05 AM   in reply to Komal Mehta
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    Got the link in one of the PDFs as:

     

    http://www.adobe.com/cfusion/drm/index.cfm?event=drm.useraccount

     

    But still not sure where should I upload the .CSR Please advice.

     

    Thanks!

     
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  • Komal Mehta
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    2. Komal Mehta,
    Jan 30, 2012 11:35 PM   in reply to Komal Mehta
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    Ok, going through the documentation PDFs I got to know that only a Requester can upload the csr and obtain the certficate (I am using a trial version of Flash Access.). However, when I did the same using Requester profile the webpage throws error -

    Sorry, this page is not available

    Broken link?

     

    Please provide an alternate link or run the server.

     

    thanks!

    Komal

     
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  • Hiroshi Okugawa
    94 posts
    Dec 21, 2009
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    3. Hiroshi Okugawa,
    Jan 31, 2012 6:12 AM   in reply to Komal Mehta
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    HI Komal,

    What URL did you use?

     

    This one?

    http://www.adobe.com/go/flashaccess_certificate_enrollment

     

    Thanks,

    --

    Hiroshi

     
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  • Komal.Mehta
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    4. Komal.Mehta,
    Jan 31, 2012 8:45 PM   in reply to Hiroshi Okugawa
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    Thanks Hiroshi, for the new link - http://www.adobe.com/go/flashaccess_certificate_enrollment.

    I submitted the csr at this link, to find the same "Broken Link error". Surprisingly, I am getting the error message in Japanese language:

    --------------------

    誠に申し訳ございませんが、アクセスしようとされたページが見つかりません。

    お客様のご覧になっていたページからのリンクが無効になっている可能性があります。

    日本語のホームページにお戻りいただくか、こちらのサイトマップから目的のページをお探しください。

    ---------------------

    which translates to:

    ---------------------

    Sorry, page not found that trying to access.
    You may have disabled the link from your page they are viewing.
    Return to the home page or visit us in Japanese, Please look here from the site map page you want.

    ---------------------

    Please suggest.

    I am wondering if my csr file has got some issue. Should I private-message you my csr file for confirmation?

     

    thanks,

    Komal

     
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  • Hiroshi Okugawa
    94 posts
    Dec 21, 2009
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    5. Hiroshi Okugawa,
    Feb 1, 2012 4:29 PM   in reply to Komal.Mehta
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    Hi Komal,

     

    Got help from a person who is supporting the site. It seems that the site could handle other requests.

    But, for your convenience, the below is an alternative way you can follow.

     

    --

    The certificate enrollment guide outlines the process for requesting a certificate. http://www.adobe.com/go/learn_flashaccess_certificate_2  (Go to the section called "Requesting a certificate.")

     

    Since the system is not accepting your submission, you will need to generate the CSR file as normal, but instead of submitting it through the web site, you can simply email it to FlashAccessCertRequest@adobe.com and we will manually generate the certificate.

    --

     

    HTH,

    -- Hiroshi

     
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  • Komal.Mehta
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    6. Komal.Mehta,
    Feb 2, 2012 4:06 AM   in reply to Hiroshi Okugawa
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    Hi Hiroshi,

     

    I have sent the csr file on the mentioned email id.

     
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  • Komal.Mehta
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    7. Komal.Mehta,
    Feb 8, 2012 10:16 PM   in reply to Komal.Mehta
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    Hi Hiroshi,

     

    I have sent 2 mails to the mentioned email ID. But there is no response back. Please let me know if the CSR file is fine? Or any other alternate link to get the csr file.

     

    thanks,

    Komal

     
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  • Hiroshi Okugawa
    94 posts
    Dec 21, 2009
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    8. Hiroshi Okugawa,
    Feb 9, 2012 5:07 AM   in reply to Komal.Mehta
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    Sorry about that.

    Let me ping them.

     

    Thanks,

    -- Hiroshi

     
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  • Komal.Mehta
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    9. Komal.Mehta,
    Feb 12, 2012 10:54 PM   in reply to Hiroshi Okugawa
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    Yet, there is no response. This is delaying my project. Please help!

     
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  • Stephen D. [Adobe]
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    10. Stephen D. [Adobe],
    Feb 13, 2012 4:34 AM   in reply to Komal.Mehta
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    Hi Komal,

     

    Sorry for the delay. You should have received an email by now.  I'll check into this.

     

    Stephen

     
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  • Stephen D. [Adobe]
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    11. Stephen D. [Adobe],
    Feb 14, 2012 10:12 AM   in reply to Komal.Mehta
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    Could you check your private messages?  

     

    We need to contact you directly, and because of your privacy settings, we can't contact you another way.

     

    Stephen

     
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  • Komal.Mehta
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    12. Komal.Mehta,
    Feb 15, 2012 1:49 AM   in reply to Stephen D. [Adobe]
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    Thanks Stephen, I have replied through private message.

     
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  • rapirece
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    13. rapirece,
    Feb 15, 2012 9:41 AM   in reply to Komal.Mehta
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    Hi Komal,

     

    This is Rachaelle, do you want to have the whole name on the trial or can I put HCL or HCLTECHNOLOGIES?  please let me know so I can process your csr.

     

    Thanks,

    Rachaelle

     
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  • Komal.Mehta
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    14. Komal.Mehta,
    Feb 15, 2012 8:20 PM   in reply to rapirece
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    Hi Rachaelle,

     

    Please put the name as FILEMNEGARA instread of HCL.

     

    Thanks.

    Komal

     
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