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K5XL
K5XL
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"movie not loaded" problem Flash 11.1.102.55 (IE9 32&64 & Chrome) on all websites

Jan 24, 2012 5:28 PM

I have not been able to get the Flash Player 11.1.102.55 working under Windows7/64 on my desktop on any website including Adobe's.  I get a blank window, and when I R-click get the greyed msg "movie not loaded" and the ver number of Flash.   I have uninstalled it using 'uninstall_flash_player_64bit.exe' and cleaned the registry and installed it, over and over, cleared all browser history, cookies and cache.  Reinstalled browsers.  The only way I can sometimes get it to work is to change the URL to httpS instead of http.  This works on youtube and on adobe site, but not very many other sites as they wont reply to https.  Tried a older ver 10 of Flash, no difference.  I do not have this problem on my Windows7/64 laptop running through same network connection here at home.  Any ideas would be much appreciated!  I have been fighting this problem for many weeks....

20472 Views   22 Replies   Latest reply: nuVinylScratch, May 6, 2013 6:36 AM
 
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  • Carl E. Myers Jr.
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    1. Carl E. Myers Jr.,
    Jan 24, 2012 5:39 PM   in reply to K5XL
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    Try the first, if not, try the second.

    Windows: how do I update the device driver for my video/display adapter?

    How do I disable or enable hardware acceleration?

     
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  • K5XL
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    2. K5XL,
    Jan 24, 2012 6:51 PM   in reply to Carl E. Myers Jr.
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    I updated drivers but no help.  I turned off hardware acceleration no help.  I wonder why HTTPS works on some sites?

     
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  • Carl E. Myers Jr.
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    3. Carl E. Myers Jr.,
    Jan 24, 2012 8:47 PM   in reply to K5XL
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    How do I do a clean install of Flash Player?

     
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  • K5XL
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    4. K5XL,
    Jan 25, 2012 1:55 PM   in reply to Carl E. Myers Jr.
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    Just completed this procedure.  Still fails afterward.  Any other ideas?

     

    Thanks....

     
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  • K5XL
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    5. K5XL,
    Jan 25, 2012 2:27 PM   in reply to Carl E. Myers Jr.
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    The “use count” in the “more info” display of the flash add-on from the IE add-on list shows 15680.   Seems that it should be close to 0 after complete de-install and re-install.  I deleted all the folders that you listed and also ran registry cleaner.  I wonder why the “use count” isn’t being reset,  and why I can get around the problem using HTTPS on some sites like youtube and Adobe flash test site???  Has anyone had these symptoms and managed to fix this problem???

     
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  • Locksaw_77
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    6. Locksaw_77,
    Feb 3, 2012 12:43 PM   in reply to K5XL
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    I have been having this exact same issue, so I was hoping this thread had a solution. Anyway here are some specific on what my exact problem and configuration settings are.  Pretty much a brand new PC running Win 7, IE9, and Flash 11.1.102.55.  I get a blank window and right click to get "movie not loaded".  This occurs for everything on the web; youtube, CNN, SI, etc.....   So I now have it working on my admin account with no issues at all.  Loads right up and starts playing.  I have issues with the "standard access" user account.  When I de-install flash and re-install on the user account videos play in the browser that spawns and the end of the installation and goes to adobes site.  I can open multiple tabs on this browser and view videos with no issues.  Once I  close that specific browser and open another, I can no longer view videos and I am back to the original "movie not loaded error".  Any thoughts?  JTH

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
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    7. Chris Campbell,
    Feb 3, 2012 5:13 PM   in reply to Locksaw_77
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    Can you try clearing your Flash Player data and settings and see if that makes a difference?  You can do this in the Flash Player control panel's Advanced tab.

     

    http://help.adobe.com/en_US/FlashPlayer/LSM/WS6aa5ec234ff3f285139dc561 12e3786b68c-7ff0.html

     

    Thanks,

    Chris

     
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  • Locksaw_77
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    8. Locksaw_77,
    Feb 4, 2012 8:35 AM   in reply to K5XL
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    Not sure where to access Flash Player data and settings so tried the following.  Changed user account to admin access.  After doing this, 1) logged into user account 2) Uninstalled flash with the 64bit uninstaller 3) reinstalled flash. Movies now loaded in muliple IE sessions.  Now to ensure it will always be there.  1) logged out of user 2) switched user back to a standard account on with my admin account 3) restart PC.  Still working!!  Not sure how or why, but videos load on all sites now.   I am still interested to know how to access Flash player data and settings. 

     
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  • Carl E. Myers Jr.
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    9. Carl E. Myers Jr.,
    Feb 4, 2012 8:50 AM   in reply to Locksaw_77
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    Go to your Control Panel and type Flash Player.  Click Flash Player, click Advanced tab.

     
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  • K5XL
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    10. K5XL,
    Feb 6, 2012 9:39 AM   in reply to Chris Campbell
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    Thanks Chris.  Deleting all site data and settings has resolved this problem for me, except that www.adobe.com/software/flash/about/  fails (movie not loaded)   But youtube and other sites using flash are loading OK now.  I had tried this several times before with no luck, but this time it worked!

     
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  • triart
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    11. triart,
    Feb 14, 2012 2:55 PM   in reply to Chris Campbell
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    Hi Chris!

     

    I am having this same problem with my site: www.triart-studio.com  it works fine if I open the swf locally and on its own.  However, If I open the html file on any browser, except for Safari.   I think there's more to it than just clearing out the browsign data.  Truth is it was working fine, and then it simply stopped working.

     

    My file is a Flash xml.  I've wonder if the SWFObject and/or ActionScript 3 might be the issue.  Can anyone help me out with this?

     

    Thanks in advance.

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
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    12. Chris Campbell,
    Feb 14, 2012 3:31 PM   in reply to triart
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    Hi triart,

    I tried opening main.swf locally on my system but it still fails to load.  Can you send me the copy that works for you so I can give it a try?  ccampbel@adobe.com.

     

    Thanks,

    Chris

     
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  • K5XL
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    13. K5XL,
    Feb 16, 2012 10:50 AM   in reply to Chris Campbell
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    Well it turns out that I still have the problem, except that youtube works OK now.  Any other websites that use flash fail.  If I R-click in the blank window, I see “movie not loaded” in grey and the flash version in black.  What is stopping the flash movie from loading ????   H E L P !!!

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
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    14. Chris Campbell,
    Feb 21, 2012 2:29 PM   in reply to K5XL
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    Can you see the flash content on this page?

     

    http://kb2.adobe.com/cps/155/tn_15507.html

     

    If so, can you post back with a URL where the content does fail?

     
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  • K5XL
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    15. K5XL,
    Feb 21, 2012 3:25 PM   in reply to Chris Campbell
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    Chris, I finally gave up after 2 months of working on this problem, and reinstalled Windows 7/64 and all my applications.  Big job, but it fixed it for now!  I am creating image backups everyday until all software is installed and configured and “burned in”.  Then I will reduce the schedule to weekly.  I hope never to see this problem again!!!

    Thanks,

    John

     
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  • falconers
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    16. falconers,
    Apr 8, 2012 8:51 PM   in reply to K5XL
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    http://forums.adobe.com/message/4320906#4320906

     

    I've replied simply to allow more information on this problem to be found.  I'm having the exact same problem, but it occurs accross multiple installations on the same PC.  So it would seem to be a problem with the environment at this time.  However I'd like to know what other troubleshooting.  I'm unable to load any additional flash details in any IE9 or Chrome window.  Getting the Movie not loaded error.  However the installer seems to work without issue.  I'm now reinstalling and copying the files from a working PC to see if we can find out if its  physical file problem.

     

    Look forward to any additional help you all could extend.

     

    Thanks!

     
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  • Lucien Schillung
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    17. Lucien Schillung,
    Nov 6, 2012 2:36 AM   in reply to K5XL
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    My Problem is the following:

     

    A flash animation with Firefox browser (16.0.1 currently latest version-1) , Flash version 11.4.402.287 (currently latest version) shows a flash animation using XML data to display points on a map as a black (my colleague gets a white) rectangle and a "movie not loaded" message with RMB.

     

    Other Collegues with Firefox 11.0 and Flash 11.2.202.235 have no problem, the site is working as it should (and has been working for now several years).

     

    Further testing with Safari, Chrome and ie did work as expected. What is more notable is that Safari is also using Flash version 11.4.402.287.

     

    OS: Windows 7 64 bit.

     

    The site (for those who want look at the Flash application): http://www.paulwurth.com/en/The-Group/International-Presence

    At the home page of the site (www.paulwurth.com) we display a simple straight forward flash animation without whistles and bells and that one is working.

     

    Screenshot:

    Capture.PNG

     

    Suggestions are welcome!

     

    Lucien.

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
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    18. Chris Campbell,
    Nov 7, 2012 4:52 PM   in reply to Lucien Schillung
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    @Lucien - Could you try running through the troubleshooting steps outlined in this FAQ:  How do I troubleshoot Flash Player's protected mode for Firefox?

     

    I just tried your page in Firefox 16.02 with Flash Player 11.5.502.110 (on Win7 x64) and the swf with the global map and rollovers worked fine for me.

     

    Thanks,

    Chris

     
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  • triart
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    19. triart,
    Mar 7, 2013 9:37 AM   in reply to Chris Campbell
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    Hi Chris.  I've tried sending you the data various times.  I don't know if you have received it.  The problem still persists.

     

    I can  open the SWF file on Flash Player, but it wont load when playing from within an HTML file (locally or on the website).

     

    If there's any new information on what this might be, please let me know.  My site is www.triart-studio.com.

     

    Thanks!!

     
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  • Chris Campbell
    8,532 posts
    May 4, 2010
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    20. Chris Campbell,
    Mar 7, 2013 10:23 AM   in reply to triart
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    @triart - I'm sorry if I received your attachment and didn't respond.  The last post I see from you was a year ago and I do admit I get more email / posts than I can handle sometimes   Could you open a bug report at bugbase.adobe.com and attach your swf, then post back with the bug number?  If you want you swf kept private, please feel free to email me the swf again after the bug has been entered.  I'll attach the swf for internal use only and then we can take another look.

     

    Thanks,

    Chris

     
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  • kingken1
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    21. kingken1,
    Apr 14, 2013 2:25 PM   in reply to Chris Campbell
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    I am having the same issue about "movie not load" when trying to watch a video on all browers,I tried reinalling the flash player,IE,Chrome,cleaning cache and nothing works.The shockwave is enable in IE but the only way it works is when I put HTTPS on youtube but it would not work on other websites.I tried looking up the issue but there is no clear way to fix this issue.Can you please help with a step by step way to fix this isssue.

     
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  • nuVinylScratch
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    22. nuVinylScratch,
    May 6, 2013 6:36 AM   in reply to K5XL
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    I had this issue on my webpage but resolved it! This may or may not work, but check the scripting of your website/the webpage that doesn't work! I accidentally used a location that had changed (I had the data stored on a memory pen, and instead of the location being\assets\whatever.swf, it was G:\webpage\assets\whatever.swf) This caused me a lot of hassle but was super easy to fix!

     
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