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Unable to sign in creative cloud

Jan 18, 2012 7:39 PM

i can log in fine on the website, however all i get is a blank screen when i try it from inside Proto.

 
Replies
  • Currently Being Moderated
    Jan 19, 2012 5:50 PM   in reply to fearnosurf2

    Hi fearnosurf2,

     

    I'm really sorry that's happening. Can you please share a few more details to help troubleshoot:

     

    -What tablet/OS are you running Proto on?

    -Which other tablet apps are you trying this with?

    -You mention logging in from the website works fine, can you clarify if you're doing that on your tablet or desktop computer, and which browser you are using?

     

    Thanks in advance for providing the extra detail.

     
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  • Currently Being Moderated
    Jan 21, 2012 12:47 PM   in reply to fearnosurf2

    Hi fearnosurf,

     

    Thanks very much for this detail-- definitely an issue there. I'm going to get help from the product team and someone will post back here with more info.

     

    Thank you again for calling our attention to this and providing the info for troubleshooting.

     
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  • Currently Being Moderated
    Jan 22, 2012 1:26 PM   in reply to fearnosurf2

    Hi fearnosurf2,

     

    Yes, I understand and agree. I'm very sorry about this. I can tell you the product teams think this is an issue with the tablet apps running on ICS (Android 4.0), and will require an update to the tablet apps. I will post again when we have more details.

     

    Thank you again for posting.

     
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  • Currently Being Moderated
    Jan 23, 2012 6:27 PM   in reply to fearnosurf2

    Hi fearnosurf2,

     

    I just sent you an email. Feel free to respond to it.

     

    Thanks,

    Bing

     
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  • Currently Being Moderated
    Jan 26, 2012 5:45 PM   in reply to fearnosurf2

    I'm having same problem with the same tablet. I just brought a new

    -Asus Transformer Prime running

    -Andriod 4.0.3 (ICS)

    and brought Proto and have the same problem as fearnoserf2

     

    Proto works fine up until the point when I try to login to the creative cloud from the App itself, whether i try this from the main screen bu clicking the link icon or from settings& preferences. i get the login window, i enter my info and get the small 4 color animated boxes, they disappear and im stuck with a white box.

     

    Does anyone have a solution?????

     

    I actually brought the tablet so I  can run Proto and now I can't upload to cloud so I can import into DW.... very disappointing...

     
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  • Currently Being Moderated
    Jan 26, 2012 5:47 PM   in reply to justbingit

    Hi Justbingit... did your email have a solution??? I'm looking for a answer to this problem???

     
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  • Currently Being Moderated
    Jan 26, 2012 5:57 PM   in reply to Kim Isola

    Hi Kim, any updates yet.... I'm having same problem as fearnosurf2

     
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  • Currently Being Moderated
    Feb 16, 2012 8:49 AM   in reply to Marc Niola

    A new version of Adobe Proto 1.1.0 is now available on the Android Market. This free update includes:

     

    • Bug fixes, including a fix for a problem with sign in to the Creative Cloud from tablets running Android 4.0.
    • Addition of a refresh button in Preview mode, to address preview rendering issues

     

    You can find the update on the Android Market:

    Adobe Proto 1.1.0 update

     
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  • Currently Being Moderated
    Jan 26, 2012 6:38 PM   in reply to Kim Isola

    Hi Kim thank for reply. Can you give us a timeframe? And don't you think

    Adobe should put a disclaimer on the Android Market too avoid future

    frustrations from other users. Its hard to understand how Adobe don't plan

    to be ICS compatible.

     
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  • Currently Being Moderated
    Jan 26, 2012 6:48 PM   in reply to Marc Niola

    Hi Proto_Problems,

    No specific timeframe yet, but we can say soon. Yes, agreed on the Android Market notice. I will post here again with updates as soon as we have it.

     

    Thank you.

     
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  • Currently Being Moderated
    Jan 26, 2012 6:51 PM   in reply to Kim Isola

    You can't say days, weeks or months? Cmon some info would be nice. Adobe

    didn't find out about this today.

     
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  • Currently Being Moderated
    Jan 28, 2012 4:17 PM   in reply to Marc Niola

    ASUS transformer prime, Android V4.0.3

    Same problem with Debut, cannot log in Creative cloud. But I strangely logged in successfully with Photoshop Touch...

     

    1. I first installed Photoshop Touch, logged in successfully in Creative Cloud
    2. Uploaded some docs in Creative Cloud
    3. Installed Debut, and failed to log in Creative Cloud

     

    Hope Adobe will find a solution very soon...

     
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  • Currently Being Moderated
    Jan 28, 2012 4:42 PM   in reply to cancelmoria

    Hi Cancelmoria, i feel your dissappointment ..... im hoping this gets fixed very, very soon. i only downloaded Proto, and want to get the rest of the Touch App, but have to wait for problem  with cloud to be fixed. maybe i should return my Prime ...........  "not"

                  

    I can't believe Adobe don't see this coming  and won't offer an explanation why or when it will be fixed. Disappointed is an understatement.

     
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  • Takashi Morifusa
    87 posts
    Nov 12, 2008
    Currently Being Moderated
    Feb 1, 2012 2:22 PM   in reply to Marc Niola

    Hi Proto_Problems,

     

    It seems like Asus Transformer Prime comes with Android 3.2 Honeycomb.

    Where did you get ICS from?

     

    Thanks!

     
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  • Currently Being Moderated
    Feb 2, 2012 1:03 AM   in reply to Takashi Morifusa

    @ Takashi Prime updated to 4.0 automatically out of the box.

     
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  • Currently Being Moderated
    Feb 5, 2012 1:58 PM   in reply to Kim Isola

    We now know "soon" doesn't equal a week. Anything yet on when the fix for ICS will be available?

     

    I have also checked if Adobe put a disclaimer about the problem on Andrid Market for other ICS users (like was mentioned) but there is no evidence Adobe is thinking ahead and warning users about the problem. I really want to use this product and have waited until the best tablet on the market was available only to find-out about the Creative Cloud problem. I'm so frustrated that Adobe can't even give us a timeline of progress on this issue. "Soon" can mean anything and anything means nothing.

     
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  • Currently Being Moderated
    Feb 6, 2012 3:02 PM   in reply to Marc Niola

    Hi Proto_Problems

     

    Did you see the email I had sent you on 01/26/2012? If not, I'm going to send a follow-up.

     

    Thanks,

    Bing

     
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  • Takashi Morifusa
    87 posts
    Nov 12, 2008
    Currently Being Moderated
    Feb 6, 2012 8:23 PM   in reply to Marc Niola

    Android 4.0 tablet comes out after Adobe release Proto back in November 2011.

    Beofre we release Adobe Proto, we try our best to make it compatible using ICS beta version. Unfortunately, the release version of ICS was some issue with current version of Adobe Proto for login to Creative Cloud.

     

    As far as I know, ASUS device is the only one ICS tablet device selling in North America at current market, we would like to make sure our updater will be compatible with upcoming major ICS devices.

     
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  • Currently Being Moderated
    Feb 8, 2012 8:33 AM   in reply to Takashi Morifusa

    Actually the Motorola Xoom WiFi has also been updated to 4.0.

     
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  • Takashi Morifusa
    87 posts
    Nov 12, 2008
    Currently Being Moderated
    Feb 8, 2012 8:49 AM   in reply to Slynch1234

    We just get the device and currently working on testing compatibility for next updater.

     

    Thanks,

    Takashi

     
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  • Currently Being Moderated
    Feb 8, 2012 12:14 PM   in reply to Takashi Morifusa

    Tks for the update Takashi.... any idea on the turn around time for this update and when we can expect the update to hit the Andriod market.

     
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  • Takashi Morifusa
    87 posts
    Nov 12, 2008
    Currently Being Moderated
    Feb 16, 2012 8:57 AM   in reply to Marc Niola

    It's now avaiable!

     

    Thank you for your paitent.

    If you have any issue, please let us know.

     

     

    Thanks,

    Takashi

     
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  • Currently Being Moderated
    Feb 16, 2012 11:04 AM   in reply to Takashi Morifusa

    Hi Takashi, I just tried to log into the Creative Cloud from my Android 4.0

    (ICS), ASUS Transformer Prime with no success. After entering my username

    and password there is a empty grey box with thick white border. The cancel

    and upload buttons at the bottom are also grayed-out.

     

    Please advise when I can expect to have access to creative cloud.

     
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  • Takashi Morifusa
    87 posts
    Nov 12, 2008
    Currently Being Moderated
    Feb 16, 2012 11:20 AM   in reply to Marc Niola

    Can you try to login to Creative Cloud from Settings?

     
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  • Currently Being Moderated
    Feb 16, 2012 11:22 AM   in reply to Marc Niola

    Login always impossible with Adobe Debut. Are all online softwares suite updated the same time with Creative Cloud login or one by one ?

     
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  • Currently Being Moderated
    Feb 16, 2012 11:29 AM   in reply to cancelmoria

    Tried to login via settings without success, Asus Transformer Prime, Android v4.0.3

     
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  • Currently Being Moderated
    Feb 16, 2012 11:36 AM   in reply to Takashi Morifusa

    Takashi Morifusa wrote:

     

    Can you try to login to Creative Cloud from Settings?

    It worked for my on my Xoom, it is just extreamly slow.

     
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  • Takashi Morifusa
    87 posts
    Nov 12, 2008
    Currently Being Moderated
    Feb 16, 2012 11:36 AM   in reply to cancelmoria

    Hmmm.


    Can you log in from Browser?

     
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  • Currently Being Moderated
    Feb 16, 2012 11:51 AM   in reply to Takashi Morifusa

    Yes login is ok from the browser of my Asus

     
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  • Currently Being Moderated
    Feb 16, 2012 3:22 PM   in reply to Takashi Morifusa

    I tried to log-in through setting and the same problem. large empty gray/white box appears after in entere my username and password. I am able to log-in to creative cloud from my browser.

     

    @Cancelmoria---- can u log into creative cloud from Proto?????

     
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  • Currently Being Moderated
    Feb 16, 2012 3:45 PM   in reply to cancelmoria

    It works!!!!_!!

    Just needed to update. Tks for the help !!!!!!

     
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  • Currently Being Moderated
    Feb 16, 2012 4:07 PM   in reply to Marc Niola

    @Proto_Problems Did you update Proto from the market ? There is nothing for Debut actually...

     
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  • Takashi Morifusa
    87 posts
    Nov 12, 2008
    Currently Being Moderated
    Feb 16, 2012 4:30 PM   in reply to Marc Niola

    Glad to hear that!

    We are working on Adobe Debut ICS updater now.

     

    Thanks.

     
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  • Currently Being Moderated
    Feb 16, 2012 4:31 PM   in reply to cancelmoria

    @cancelmoria are you saying that you cannot log in from proto or debut?

     
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