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DMcQuinn Calculating status...

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Wiped a Mac, Installed software on new Mac, refused authorization

Feb 16, 2012 4:48 PM

Tags: #on #multiple #activation #multiple_computers

Hi, I installed CS5.5 Master Collection in my i7 Macbook Pro, and in my son's i5 Macbook Pro, being sure not to use them at the same time. Then I wiped the i7 Macbook Pro, reinstalled OSX, and passed on the computer to a co-worker. I then bought another i7 and installed CS5.5 on it, but I'm getting a warning that I've exceeded the maximum number of installations. I know for a fact that it is no longer on my previous computer any longer. As a matter of fact, I convinced him to purchase CS5.5 Master Collection, he did, and has now installed it.

What should I do to get the error message to stop showing up, because the warning states that my licensed version of CS5.5 will stop working in 28 days.

Thanks,

Dave

858 Views 2 Replies Latest reply: Jeri H, Feb 17, 2012 6:53 PM

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1. Mylenium,

Feb 16, 2012 10:12 PM in reply to DMcQuinn

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I know for a fact that it is no longer on my previous computer any longer.

That maybe so, but you did not deactivate it an d sinbce you didn't, the Adobe servers don't know about it. Call support by phone to reset activation count.

Mylenium

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2. Jeri H,

Feb 17, 2012 6:53 PM in reply to DMcQuinn

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You can also get helped deactivating the software by contacting support by chat: http://www.adobe.com/support/contact/?issue=myOptions_activate

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