Wiped a Mac, Installed software on new Mac, refused authorization

[DMcQuinn]

Hi, I installed CS5.5 Master Collection in my i7 Macbook Pro, and in my son's i5 Macbook Pro, being sure not to use them at the same time. Then I wiped the i7 Macbook Pro, reinstalled OSX, and passed on the computer to a co-worker. I then bought another i7 and installed CS5.5 on it, but I'm getting a warning that I've exceeded the maximum number of installations. I know for a fact that it is no longer on my previous computer any longer. As a matter of fact, I convinced him to purchase CS5.5 Master Collection, he did, and has now installed it.

What should I do to get the error message to stop showing up, because the warning states that my licensed version of CS5.5 will stop working in 28 days.

Thanks,

Dave

[Mylenium]

I know for a fact that it is no longer on my previous computer any longer.

That maybe so, but you did not deactivate it an d sinbce you didn't, the Adobe servers don't know about it. Call support by phone to reset activation count.

Mylenium

[Jeri H]

You can also get helped deactivating the software by contacting support by chat: http://www.adobe.com/support/contact/?issue=myOptions_activate