Skip navigation
GiaKzter
GiaKzter
Currently Being Moderated

Adobe Acrobat X Pro: Create PDF Portfolio not previewing Word docs

Feb 3, 2012 1:47 PM

Categories: Windows Tags: #pdf #adobe #preview #create #portfolio #microsoft_word #acrobat_pro #createpdf #create_pdf_portfolio

******BUG******

Concise problem statement:

Word documents won't preview on an Adobe PDF Portfolio, while other Office documents (Excel, PowerPoint, etc) will. It only shows a Word icon on the preview and you have to double-click the file to open it on actual word. This is not the way Acrobat is supposed to behave.

 

NOTE: Adobe Acrobat 10.1.2 (latest version) and Office 2010 Suite w/ SP1 installed.

 

Steps to reproduce bug:

1. Create a PDF Portfolio

2. Add Word (.doc, .docx) files to the Portfolio

3. Click on Preview and you will see a Word icon instead of a thumbnail preview.

 

 

 

Results:

You will see a word icon

 

Expected results:

A thumbnail preview of the document like it happens with Excel, PowerPoint, etc...

 

 

Can you guys reproduce this error? What do you think?

1201 Views   6 Replies   Latest reply: GiaKzter, Apr 13, 2012 7:54 AM
 
Replies
  • GiaKzter
    Currently Being Moderated
    1. GiaKzter,
    Feb 7, 2012 6:36 AM   in reply to GiaKzter
    Report

    Anybody???

     
    |
    Mark as:
  • MAHESH KUMAR KC
    Currently Being Moderated
    2. MAHESH KUMAR KC,
    Feb 7, 2012 7:22 AM   in reply to GiaKzter
    Report

    Hi,

    I recreated the issue on my computer, I'm able to see the Thumnail of the document in the Preview Mode, please try to repair the Acrobat  x product and also try to check with the different document.

     
    |
    Mark as:
  • GiaKzter
    Currently Being Moderated
    3. GiaKzter,
    Feb 13, 2012 5:29 AM   in reply to MAHESH KUMAR KC
    Report

    Thank for your reply but, I already tried a repair of both the Office 2010 and Acrobat X. No go.

     

    I forgot to mention that this is a sandbox environment, meaning we have a variety of software and the organization is an enterprise. Any further help will be greatly appreciated.

     
    |
    Mark as:
  • GiaKzter
    Currently Being Moderated
    4. GiaKzter,
    Feb 17, 2012 6:28 AM   in reply to GiaKzter
    Report

    Anybody else?

     
    |
    Mark as:
  • gmwcb
    Currently Being Moderated
    5. gmwcb,
    Mar 15, 2012 7:24 AM   in reply to GiaKzter
    Report

    I have Acrobat Pro X and Word 2010 and have the same issue as GiaKtzer. Word displays an error message that it must be restarted to complete the action. A thumbnail with a Word icon is displayed in the portfolio rather than a preview of the document.

     
    |
    Mark as:
  • GiaKzter
    Currently Being Moderated
    6. GiaKzter,
    Apr 13, 2012 7:54 AM   in reply to GiaKzter
    Report

    Here is what I am talking about...

    screenshot of portfolio.JPG

    Those files should be previewed and not just display a thumbnail with a Word icon.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points