A community member steered me to http://kb2.adobe.com/cps/920/cpsid_92046.html "Adobe Photo Downloader unresponsive after clicking Choose/Mac OS" when I reported that as I was downloading photos from a memory card in PSE9 on a Macbook that the destination folder screen locked up preventing me from choosing a destination folder. To get out of the destiination folder screen I had to force quit every time. I do not shoot RAW. However, I followed step 1 in the instructions to install the RAW 6.6 or higher update. using the AdobePatchinstaller. After I used the Patchmaster, I got the message "Some updates failed to install, update is not applicable." At step #3 I was prompted to use the Advisor, I think it's called. It ran a diagnostic and said "Creative Suite Product Install Inspector has identified the issues. Inspector found an issue but cannot determine the cause..." Then the problem area was forwarded by the system for analysis. Is there anything else I can try to be able to "unfreeze" my destination folders when downloading?
The kbase doc says in great big type:
Update to Adobe Camera Raw 6.6 or later (Bridge CS5 or 5.1 Only)
You can only install 6.6 in PSE 9 by a rather tedious manual process. Please go back and look at the suggestions for PSE instead.
I went back and followed the instructions. However, I'm confused about the last step and couldn't complete it: "Change the desired Save Location in the Location tag. Where is the Location tag? Is there a Location tag on the APDP screen that I opened or somewhere else, perhaps in the Organizer. Also, the last two days I've seen the spinning wheel. Could that be a cause of some of the problem?
I found the location tag but I don't know what I'm supposed to change. I see users (my name) /the name of a specific folder I created/a series of number/users (my name)/ more numbers. What am I supposed to change? Just the name for one folder? Actually, that folder is correctly named and its the one I want to use.
You are supposed to change the text within the "location" tag. A tag is the text that appears between the angle brakets ("<" and ">"). In the picture on the screen we can see that there is a location tag ("<location>") and then a file path ("/Users/[User Name]/Pictures") followed by an end tag ("</location>", the "/" denotes the ending of a tag). So, in this example, the file is currently setup to send files to the Pictures folder within the user account, /Users/[User Name]/Pictures. If you want to send your files to the desktop, you would replace the path with this: /Users/[User Name]/Desktop.
If the folder currently listed in APDPreferences.xml is the one you want to use, why would you need to change anything? Why would you be clicking the "Choose" button in the Photo Downloader? Just let the Downloader do it's job.
Thanks, but it still doesn't work. I tried to make one change in the Location tag because the file folder name had an "s" on the Photo Downloader but not in the Location tag, if that makes a difference. And I did notice in the Photo Downloader in the choices for Choose in the destination screen there was irdata, an indication of a Lightoom 3 destination. I uninstalled Lightoom 3. I still have to force quit the Photodownloader when I attach a card reader to my Mac. The Photo Downloader screen on my laptiop is a little large and I can't access the Get Media button. I'll try to resize so I can hit it. because Brett asked if the destination folder was right why was I trying to change it.
Can I just uninstall PSE9 too and just reinstall it using my original disc, which if I don't do updates right away might get me past the RAW 6.5 problem? Even though I'm supposed to be able to go back and forth between these two Adobe programs, it's not working for me. Can I start over again with either Lightroom 3 or PSE9?
No, it still freezes up. As you explained to me, there is no reason for me to change the name in the Location tag if it reflects the destination location I want. However, I did try to remove an "s" at the end of the folder name in the Location tag because the destination on the Photodownloader didn't have it. I uninstalled Lightroom 3, which is a new program for me. Can I also uninstall PSE9 and reinstall it with the original disk? Do you think I should be trying to work back and forth between these two programs?
Wait, you have Lightroom and Photoshop Elements, but you are opting to use the Elements Organizer? Most people who have LR and PSE use LR for the lion's share of the work and use PSE Editor as the external editor for the more detailed touch-ups (ignoring the Organizer altogether). I would certainly not recommend using both applications to manage your files, the two catalogs do not sync, so changes made in one will just cause problems in the other.
Next, exact spelling is required when typing in the file path. If you add or subtract an "s" from anywhere, you are going to be dealing with two different paths. You probably don't want to place any of your images in any folder with "lrdata" as part of the name.
Modifying the APDPreferences.xml file is a work around. When in the Photodownloader, if you click the Choose button and then select a folder, this information gets saved to the location tag of this file. My modifying this file by hand, you are preempting the Choose button, you are entering the information a different way. That way, once you startup the Photodownloader you don't have to click the Choose button, because that will continue to freeze. These steps do not stop the freeze from happening.
Additionally, you have skipped solution number 2 from the knowledgebase document, which is much easier to use than solution number 3.
Ultimately though, I would definitely use Lightroom for importing all of your images from your camera.
Yes, you should be able to uninstall PSE without affecting any photos or catalogs you have now. Use the uninstaller in the PSE 9 folder in Applications.
But I would read Brett's last post very carefully. I completely agree with what he says there.
I'm able to download my photos now. I used Step 2. Thank you. I won't mess with success. This time for the first time in all my failed attempts to download photos from my card reader, I was able to see the "Get Media" button at the button of the screen because the Photo Downloader box was in a different location this time. Before the GM button was hidden. The right folder location was already there at the top of the screen, so I didn't click on Choose, I just clicked "Get Media." Another time, when downloading my photos is not urgent, I'll click on the Choose box and see if I can browse to other locations and see what happens. I have more strategies I can try now thanks to Barbara and Brett, part of the great Adobe community.
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