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iluvjets
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Instructions for locked destination folder on Mac on Photo Downloader Didn't Work

Feb 16, 2012 4:40 AM

A community member steered me to http://kb2.adobe.com/cps/920/cpsid_92046.html  "Adobe Photo Downloader unresponsive after clicking Choose/Mac OS" when I reported that as I was downloading photos from a memory card in PSE9 on a Macbook that the destination folder screen locked up preventing me from choosing a destination folder. To get out of the destiination folder screen I had to force quit every time. I do not shoot RAW. However, I followed step 1 in the instructions to install the RAW 6.6 or higher update. using the AdobePatchinstaller. After I used the Patchmaster, I got the message "Some updates failed to install, update is not applicable."  At step #3 I was prompted to use the Advisor, I think it's called. It ran a diagnostic and said "Creative Suite Product Install Inspector has identified the issues. Inspector found an issue but cannot determine the cause..." Then the problem area was forwarded by the system for analysis. Is there anything else I can try to be able to "unfreeze" my destination folders when downloading?

 
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  • Currently Being Moderated
    Feb 16, 2012 5:56 AM   in reply to iluvjets

    The kbase doc says in great big type:

     

    Update to Adobe Camera Raw 6.6 or later (Bridge CS5 or 5.1 Only)

     

    You can only install 6.6 in PSE 9 by a rather tedious manual process. Please go back and look at the suggestions for PSE instead.

     
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    Feb 16, 2012 1:40 PM   in reply to iluvjets

    You are supposed to change the text within the "location" tag. A tag is the text that appears between the angle brakets ("<" and ">"). In the picture on the screen we can see that there is a location tag ("<location>") and then a file path ("/Users/[User Name]/Pictures") followed by an end tag ("</location>", the "/" denotes the ending of a tag). So, in this example, the file is currently setup to send files to the Pictures folder within the user account, /Users/[User Name]/Pictures. If you want to send your files to the desktop, you would replace the path with this: /Users/[User Name]/Desktop.

     

    If the folder currently listed in APDPreferences.xml is the one you want to use, why would you need to change anything? Why would you be clicking the "Choose" button in the Photo Downloader? Just let the Downloader do it's job.

     
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    Feb 16, 2012 4:43 PM   in reply to iluvjets

    Were you able to get it with Brett N's suggestions?

     
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  • Currently Being Moderated
    Feb 17, 2012 9:26 AM   in reply to iluvjets

    Wait, you have Lightroom and Photoshop Elements, but you are opting to use the Elements Organizer? Most people who have LR and PSE use LR for the lion's share of the work and use PSE Editor as the external editor for the more detailed touch-ups (ignoring the Organizer altogether). I would certainly not recommend using both applications to manage your files, the two catalogs do not sync, so changes made in one will just cause problems in the other.

     

    Next, exact spelling is required when typing in the file path. If you add or subtract an "s" from anywhere, you are going to be dealing with two different paths. You probably don't want to place any of your images in any folder with "lrdata" as part of the name.

     

    Modifying the APDPreferences.xml file is a work around. When in the Photodownloader, if you click the Choose button and then select a folder, this information gets saved to the location tag of this file. My modifying this file by hand, you are preempting the Choose button, you are entering the information a different way. That way, once you startup the Photodownloader you don't have to click the Choose button, because that will continue to freeze. These steps do not stop the freeze from happening.

     

    Additionally, you have skipped solution number 2 from the knowledgebase document, which is much easier to use than solution number 3.

     

    Ultimately though, I would definitely use Lightroom for importing all of your images from your camera.

     
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  • Currently Being Moderated
    Feb 17, 2012 9:42 AM   in reply to iluvjets

    Yes, you should be able to uninstall PSE without affecting any photos or catalogs you have now. Use the uninstaller in the PSE 9 folder in Applications.

     

    But I would read Brett's last post very carefully. I completely agree with what he says there.

     
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