Pierre,
Sorry, every forum is specific, but it sounds like the AI forum is an holy place worth more than the others... it is not meant disrespecfully at all, but I know you realize that all forums have ACH posts in there, and I was wondering why a special case should be made of a particular forum.
I believe all forums are holy, no one more than others; and I had no clue about the Community Help threads until they started appearing in the Illustrator forum.
Quite frankly I see little point in our seeing which article(s) gave rise to the question of each thread: either the question is too woolly to answer without clarification by the one asking it, or clear enough to answer without any background. In Illustrator, and probably in many/most other applications, there are almost always different ways of doing things in Illustrator, unless user specific decisions/requirements, or some fundamental indispensible rules, apply, so guesswork or initial clarifying questions by the helpers often form part of the threads.
For these reasons, I believe that it is better to refer those with questions to the relevant forums, as is done in this forum, and then maybe (have them) post links to successful threads back to Community Help, which may also make them more intelligible there.
Is that not possible?
You might also see it this way: the questions raised by the articles may be of two kinds:
One kind may actually be about the article, including its structure and contents, therefore giving rise to considerations about supplementing/amendmending/whatever, but hardly relevant in the context of the forum in question.
The other kind may be questions that might just as well be completely independent of the article, and therefore more suitably dealt with in the relevant forum(s) without reference to any article.
I have no knowledge about, and therefore no opinion on, the Community Help.
Edit: A fine thread. Thank you for sharing, Pierre.
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