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Co-author always shown as "viewing".

Oct 22, 2011 9:56 PM

Tags: #acrobat #sharing #viewing #coauthor

My friend and I are sharing a document on Acrobat, and since the last Acrobat update we always appear as "viewing". All day, every day, even if we don't have Acrobat open. I checked, and even if I'm not logged in, I appear to her as "viewing" the document. Anyone else having this problem?

1503 Views   15 Replies   Latest reply: David Kastendick, Aug 13, 2012 1:19 PM
 
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  • David Kastendick
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    Apr 7, 2010
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    1. David Kastendick,
    Nov 16, 2011 9:16 AM   in reply to Thielio
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    Good day,

     

    That is certainly an odd behavior.  Are you still experiencing this problem?

     

    Kind regards,

    David

    Acrobat Community Manager

    Adobe Systems

     
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  • Thielio
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    2. Thielio,
    Nov 16, 2011 9:50 PM   in reply to David Kastendick
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    I've been keeping note these last few days since there was another update, and it doesn't seem to be doing it anymore. Thank goodness (and your updates)!

     

    Thank you for getting back to me. It appears to be fixed.

     

    UPDATE: I just spoke with my friend, and it appears to be fixed on my end only. For some reason, I still appear to her a viewing all of the time. Very odd.

     
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  • David Kastendick
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    3. David Kastendick,
    Nov 18, 2011 10:06 AM   in reply to Thielio
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    Good day,

     

    I would suggest asking your friend to log into Acrobat.com with a different browser to see if you still show up as 'Viewing'.  If you don't, ask him to clear his browser cache in the original browser he was using.

     

    Kind regards,

    David

    Acrobat Community Manager

    Adobe Systems

     
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  • Sydney Financial Planner
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    4. Sydney Financial Planner,
    Nov 21, 2011 8:31 PM   in reply to David Kastendick
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    David,  I think I may have a similar related problem, where my PDF ebooks that I wrote are showing the names of graphic designers and copywriters that were hired to produce them. Some have a line "PDF producer...." or "Author....."  showing other names, and whatever I am trying to do with the settings keep saying this (most settings show 'not allowed').  As this effects most of our ebooks and we have over 30, is there a way to somehow change this in viewable preferences as a bulk-clean deal?  If not, I'd still appreciate to know how to do it even if have to fix the docs one by one.  Also, I was suggsted to add the title, keywords, subject and the descriptions to each PDF to allow prospective clients locate the PDF online easier.  Tried and failed for same reasons.  Please, help. Much appreciate your feedback in advance.  Dr G.

     
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  • David Kastendick
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    5. David Kastendick,
    Nov 22, 2011 12:13 PM   in reply to Sydney Financial Planner
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    Good day Dr. G.,

     

    Are you referring to the document properties within Acrobat itself? 

     

    Kind regards,

    David

    Acrobat Community Manager

    Adobe Systems

     
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  • inkomwealth
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    6. inkomwealth,
    Nov 22, 2011 10:57 PM   in reply to David Kastendick
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    Hi Dave, yes within the PDF, when I click on Preferences it shows

     
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  • David Kastendick
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    7. David Kastendick,
    Dec 1, 2011 9:13 AM   in reply to inkomwealth
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    Good day Dr. G,

     

    That information comes from a variety of sources.  For instance, the Author information will be pulled from the original document in many cases.  The PDFProducer simply states what mechanism was used to generate the PDF code.  Theoretically, you could use the Action Wizard to execute a custom Javascript to modify things such as keywords, but there's readily availble, built-in mechanism.

     

    Kind regards,

    David

    Acrobat Community Manager

    Adobe Systems

     
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  • inkomwealth
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    8. inkomwealth,
    Dec 1, 2011 9:29 AM   in reply to David Kastendick
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    Thanks, Dave, will try.

     
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  • Tex_H
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    9. Tex_H,
    Feb 18, 2012 5:04 PM   in reply to Thielio
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    Dave,

    This is Kim, I'm actually the Co-Author who shares a workspace with Thielio (who is the "Author"). I've tried using a different browser and I've tried clearing the browser cache. But for some reason it still always shows Thielio as viewing the document, whether she is or isn't. We've also added another someone else with "Reviewer" status; he also sees Thielio as always viewing.

     

    Any other thoughts?

     
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  • David Kastendick
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    10. David Kastendick,
    Feb 29, 2012 12:34 PM   in reply to Tex_H
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    Hi Kim,

     

    Let me run this thread past my engineering team to see if they have anything to add.

     

    Thanks,

    David

    Adobe Systems

     
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  • Tex_H
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    11. Tex_H,
    Apr 6, 2012 1:03 AM   in reply to David Kastendick
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    Hey David, any updates on this issue?

     
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  • David Kastendick
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    12. David Kastendick,
    Apr 10, 2012 10:58 AM   in reply to Tex_H
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    Hi Kim,

     

    I've followed up with my colleague who was going to take a closer look into this issue to see if he's got anything.

     

    Thanks,

    David

     
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  • David Kastendick
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    13. David Kastendick,
    Apr 12, 2012 7:21 AM   in reply to Tex_H
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    Hi Kim,

     

    Is this behavior only occuring with a single document?  All documents within a single workspace? Or all documents, regardless of workspace that you share with Thielio?

     

    Also, does this behavior occur only with one browser for all users who share the workspace?  Have any other browsers been tried?

     

    Thanks,

    David

     
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  • Tex_H
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    14. Tex_H,
    Aug 12, 2012 4:26 PM   in reply to David Kastendick
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    This is only happening on the one single document, and only with Thielio. It's the same for all browsers and all computers.

     
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  • David Kastendick
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    15. David Kastendick,
    Aug 13, 2012 1:19 PM   in reply to Tex_H
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    Hi Kim,

     

    I was finally able to reproduce this and provide an example to my engineering team.  I believe that my colleague Bob was going to reach out to you via PM. 

     

    The issue was on our end and has to do a user's 'presence' in a form not being cleared out properly.

     

    Thanks for bringing this to our attention and we apologize for the inconvenience.

     

    -David

     
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