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brussellsprouts
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Playing Videos - Shockwave and Flash issues

Jan 30, 2012 11:23 PM

I'm at wits end. I've been troubleshooting for about 4 days to get the Adobe TV instructional videos and the Layersmagazine.com videos to play.

 

Windows 7, 64-bit & 32-bit.

Browsers: IE 9 32-bit, IE 9 64-bit, Firefox 9

Java ver 6, update 30

Adobe Flash 11.1.102.55

Adove Shockwave (see below)

 

I have followed Adobe's & Microsoft's troublshooting guides for resolving Flash issues, and have read multiple forums suggestions:

  • updated via IE 64-bit for my system
  • installed as Administrator
  • uninstalled, and reinstalled...
  • turned off virus-checker while installing
  • checked Active X status (enabled)
  • checked the Internet Options security Active X scripts
  • checked the IE9 compatibility view
  • checked the Firefox plugins

 

The Adobe Flash site checker shows that my Flash is working, however, (most) videos I mentioned still do not run in any of my browsers - it just sits there and spins without starting.

 

Now I'm thinking, Maybe it's a Shockwave issue. I encountered several issues in the Adobe Shockwave section:

 

1. I browsed Adobe's 'Help/Search' page & searched on "Shockwave". I clicked on the 'Get Support' link, then 'Troubleshoot SWP for Windows'. Somewhere in there Shockwave downloaded itself. I didn't click on Download.

 

2. Adobe said after downloading (via IE 32-bit) it should be in "C:\Windows\system32\Adobe\Shockwave 11" - but it wasn't located there. I finally found it in "C:\Windows\sysWOW64\Adobe\Shockwave 11"

http://kb2.adobe.com/cps/884/cpsid_88402.html. So the 32-bit program, accessed from IE 32-bit, loaded itself in my 64-bit system folder - that seems like a problem to me.

 

3. When I actually clicked on the 'Download Shockwave' (11.6.3.633) button from this page http://get.adobe.com/shockwave/  nothing happened (several times).

 

I suppose the graphics card (ATI Radeon 5800 series) could be it, but I really doubt it, my system is brand new.

 

Help please. THANKS!

2230 Views   10 Replies   Latest reply: alanrwood, Feb 19, 2012 4:07 AM
 
Replies
  • Pat Willener
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    1. Pat Willener,
    Jan 31, 2012 12:42 AM   in reply to brussellsprouts
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    Not sure if you have a Flash Player problem, or a Shockwave Player problem.  Please post a URL where you actually encounter the problem.

     

    You mention the graphics card at the end of your post; what driver version and date do you have?  See http://forums.adobe.com/thread/945765

     
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  • brussellsprouts
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    2. brussellsprouts,
    Jan 31, 2012 3:30 PM   in reply to brussellsprouts
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    I updated my ATI/AMD graphics card and rebooted today, but my issues still exist.

     

    What I can see:

     

    • Netflix is working just fine. And CNN site videos work just fine.

     

    What I can not see:

    • The moving Adobe Shockwave test graphic. It says that 11.6.3r.633 was installed but I see a static image.
      • http://www.adobe.com/shockwave/welcome/
        • Tried uninstalling and reinstalling again today,
        • Tried moving the SW files from the 64-bit into the 32-bit folder, where Adobe says they should be, just for kicks..

     

     

    Really frustrated.

     
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  • brussellsprouts
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    3. brussellsprouts,
    Feb 1, 2012 11:38 AM   in reply to brussellsprouts
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    Still troubleshooting this issue.

     

    With every MS update today I'm rechecking the video viewing status on the Adobe.com TV site http://tv.adobe.com/.  (MS prompted C++ and a .NET updates). Also checked after today's update to Firefox10.

     

    Also the weird Adobe Shockwave behavior link starts on the welcome page http://www.adobe.com/shockwave/welcome/

    When opening this page I get an immediate prompt from my security that something wants to control or download something, without clicking anything.

     

    This morning I asked an IT friend to view Adobe TV site videos on his Windows 7 64-bit computer at work, which does not have all the latest updates. He experiences what I saw prior to making IE and Flash updates this week, which is videos on the Adobe TV tutorial site play sporadically - some play some don't. Nothing plays for me fully updated on everything.

     

    YouTube, CNN, Windows Player videos, Quicktime videos all work fine. There are definitely at least two Adobe bugs, one in Flash and one in Shockwave.

     
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  • davidh12345
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    4. davidh12345,
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    Feb 10, 2012 2:27 AM   in reply to brussellsprouts
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    Absolutely agree with you and it's driving me crazy as well. Something happened on or around the 27th Jan that has seriously snafu'ed Adobe Shockwave. Since that point, I have very similar issues with not being able to run certain (but not all) Shockwave applications within browsers... I'm on XP 32 bit SP3 and get identical reports of DCR errors with IE8, Firefox, Chrome and even Opera.

     

    I've done everything you have - used Adobe's discrete uninstallers to remove both Shockwave and Flash and then re-installed (trying both Slim and allegedly Full re-installers, though it's darn hard to find a Full Version re-installer), run system rollbacks, even uninstalled and re-installed IE8, made sure all the permissions were correctly set, even flushed my DNS cache etc etc. All I am sure of is that it's very definitely a browser-independant issue.

     

    What struck a chord with me in your post was the bit about not seeing an animated image after re-installing Shockwave. Whenever I go to http://www.adobe.com/shockwave/welcome/ all I also get is a static graphic telling me that my version is the latest (11.6.3r633) and no animation at all. That strikes me as a little weird.

     

    Something's gone on that's caused an ongoing hiccup, that's for sure...

     
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  • Pat Willener
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    5. Pat Willener,
    Feb 11, 2012 8:28 PM   in reply to brussellsprouts
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    brussellsprouts wrote:

     

    What I can not see:

    Do you see anything moving if you move the pointer over the Create  See  About boxes?

     

    brussellsprouts wrote:

     

    These are both Flash videos; please post in the Flash Player forum if you have problems with that player.

     
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  • Pat Willener
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    6. Pat Willener,
    Feb 11, 2012 8:30 PM   in reply to davidh12345
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    davidh12345 wrote:

     

    it's darn hard to find a Full Version re-installer...

    Not really: http://www.adobe.com/shockwave/download/alternates/#sp

     
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  • brussellsprouts
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    7. brussellsprouts,
    Feb 12, 2012 2:24 PM   in reply to brussellsprouts
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    I reinstalled Shockwave today to see if it anything had changed. It looks the same as it did the other day, a static page. I thought at one time (a year ago maybe...) it animated, but I don't know what it's supposed to look like today. My confirmation page looks like this:ASW_install confirm page.JPG

     

    I tested the Flash test page again, it animates (as it did previously). It says I'm on the latest version. OK

     

    So, in reviewing the 'AdobeTV' site link that I mentioned last week, it's now a 404 page, interesting. It appears Adobe's moved, removed or reorganized the videos. That solves the problem on the Adobe TV site, but doesn't address why I can't see similar videos on other sites....

     

    The other link I mentioned for "Layers Magazine" (also for Adobe tutorials) http://layersmagazine.com/give-your-logos-some-shine-in-adobe-illustra tor.html still looks like this:

    layersmag.JPG

    Well at least I can watch AdobeTV ... haven't checked all the links yet, we'll see.

     

    Maybe the folks at Adobe TV could tell the Adobe Forum Moderator why they removed/changed/updated the videos, so the fix could be mentioned here? And maybe they could let the Layers Magazine folks know too...

     
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  • davidh12345
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    8. davidh12345,
    Feb 13, 2012 12:12 AM   in reply to Pat Willener
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    @ Pat Willener... yes it really is hard to find a full Shockwave installer.

     

    The link you provided does indeed apparently allow you to choose a Windows Full Installer. However when you select this Full Installer, you're simply taken to the standard http://get.adobe.com/shockwave/ page, where the only option offered is to download the 6.32MB Slim Installer. I think sections of the Adobe website could do with a serious make-over because they are littered with errors, pretty confused and therefore pretty confusing.

     

    For example, when I visit the "Test Shockwave" page, if my install has been successful, am I meant to see an "animation playing below the labeled box" as the web page text says I should (and as used to be the case, I believe), or should I just see the static version box reporting my version number?

     

    Anyhow, despite numerous uninstalls and re-installs, my DCR error problems still persist with no sign of resolution...

     
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  • Sean_Wilson
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    9. Sean_Wilson,
    Feb 13, 2012 1:04 PM   in reply to davidh12345
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    Full installer (executable)

    Full installer (msi)

     

    Added link to MSI

     
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  • alanrwood
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    10. alanrwood,
    Feb 19, 2012 4:07 AM   in reply to Sean_Wilson
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    Just a short clarification which might help.

     

    First there is no shockwave for any 64 bit browser so don't expect it to work in one. Adobe say you must install a 32 bit browser (I appreciate you have one).

     

    The Shockwave animation on the test page only work when you Mouse-over the yellow graphic otherwise it is static.

     

    In order to access the full installers for Air, Flash and Shockwave you have to first register for a license with Adobe which last for a year which is why they are difficult to find on the open net.

     

    Flash has 4 installers. 2 in 32 bit and 2 in 64 bit.

     

    32 bit Plugin for Firefox etc

    32 bit activeX for Internet Explorer 32 bit

    64 bit Plugin for Firefox etc

    64 bit ActiveX for Internet Explorer 64 bit

     

    Sorry if I am telling you things you already know but it is a little vague in earlier posts.

     
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