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ToM_1st
ToM_1st
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Acrobat X - Win7 Problem: Access denied

Dec 3, 2010 2:45 AM

Hi,

 

since the new version X our plugin doesn't work anymore when using it with Win7. WinXP still works fine with version 10.X and version 9.X works fine with all OSs. We are using the following method:

 

AVDocPrintPagesWithParam(...)

 

and on Win7 systems an errorcode "Access Denied" is returned.

Anybody any idea? Any known bug?

 

Thanks

ToM

3137 Views   7 Replies   Latest reply: lrsears@cox.net, Feb 19, 2012 6:30 PM
 
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  • lrosenth
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    1. lrosenth,
    Dec 3, 2010 1:53 PM   in reply to ToM_1st
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    Since there is obviously something specific in the param block that is causing this you need to open a formal support case

     

    Leonard

     
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  • ToM_1st
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    2. ToM_1st,
    Dec 6, 2010 1:48 AM   in reply to lrosenth
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    Can you direct me to some link where i am able to do that?

    And additionally SDK version 9.1 is the most up-to-date? (So there is no SDK X?)

     

    Thanks

    ToM

     
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  • lrosenth
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    3. lrosenth,
    Dec 6, 2010 6:28 AM   in reply to ToM_1st
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    At this time, we have not yet posted an SDK for Acrobat X.  So 9.1 is current.

     
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  • ToM_1st
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    4. ToM_1st,
    Dec 6, 2010 6:58 AM   in reply to lrosenth
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    I searched the adobe site and ended up at the following place:

    http://www.adobe.com/support/programs/developer/sdk_server.html

     

    There I have to buy support for what seems to me a bug in Acrobat/Reader X?

    - All versions 7.X-9.X under all OSs (XP, Vista, 7) work with the plugin.

    - Also WinXP (don't know about vista) with acrobat X is working

     

    => Is there a different way to open a formal support case without charge?

     

    Thanks

    ToM

     
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  • lrosenth
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    5. lrosenth,
    Dec 6, 2010 7:43 AM   in reply to ToM_1st
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    No there is not.

     

    However, if we do determine it to be our bug, then we will refund the $$.

     
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  • ToM_1st
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    6. ToM_1st,
    Sep 13, 2011 4:26 AM   in reply to ToM_1st
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    Just for the sake of completeness:

    The problem was due to the new security "features" of acrobat / reader. The following document helped alot - i just created a policy file and now everything is working again.

     

    http://learn.adobe.com/wiki/download/attachments/64389123/AcrobatAppli cationSecurity.pdf?version=1

     

    Regards

    ToM

     
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  • lrsears@cox.net
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    7. lrsears@cox.net,
    Feb 19, 2012 6:30 PM   in reply to ToM_1st
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    Thanks ToM_1st-   exactly the solution for my problem.  I followed the steps in 3.2.6.1

     

    1. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown.

    2. Right click and choose

    New > DWORD Value

    3. Create   bUseWhitelistConfigFile.

    4. Right click on bUseWhitelistConfigFile and choose Modify

    5. Set the value to 1 to enable the white list.

     

    then make a file-

    ProtectedModeWhitelistConfig.txt 

     

    with one policy Whitelist line

    ; Files Section
    FILES_ALLOW_ANY = c:\*

    

    then save that file in-

    C:\Program Files (x86)\Adobe\Reader 10.0\Reader

    

    what a major pain.  i guess someday i will sit down and read the manual.  Warning,  i am sure i have exposed myself to something bad with the c:\*  !   maybe create a particular folder to quarantine/isolate incoming PDFs for security purposes.

    

    of course in Win7 had to switch to be an admin user to do this.  Then I couldn't even read the AppSecurity manual i had just downloaded.

     
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