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Please save us from the Community Help threads

Feb 14, 2012 7:46 AM

In the Illustrator forum we are getting some silly threads that no one know what to do about. It seems to be posted by Community Help with an article that the first post seems to be a question about, but it is all completely unintelligible to us, the natives, and the supposed first poster seems to have no clue of being transferred.

 

 

 

So far, we have two threads:

 

http://forums.adobe.com/message/4205555?tstart=0#4205555

 

http://forums.adobe.com/thread/962694?tstart=0

 

Please spare us, we have enough to do with providing real community help.

 

 

For some (or no) reason I was unable to post a reply in the other thread,

 

http://forums.adobe.com/thread/955582?tstart=0

 

 
Replies
  • Currently Being Moderated
    Feb 14, 2012 7:50 AM   in reply to Jacob Bugge

    Hi Jacob

     

    What you are seeing is the result of Adobe linking Community Help with the forums. I believe they found a trend where too many users were attempting to use the ability to comment on Community Help to ask a question as opposed to offering a way to make the help better. Because of this, we now see that any comment also ends up in the forums.

     

    Something new we will all have to learn how to cope with.

     

    Cheers... Rick

     
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  • Currently Being Moderated
    Feb 14, 2012 8:51 AM   in reply to Captiv8r

    Looks like the Forums are to He** in a hand basket.

     

    I propose That some with the server space and knowledge to run such, create a Answers forum set up for adobe products and get off this wacky System. Should be individualized based on Product and Computer Platform. It appears adobe is not interested in providing decent help and trying run users away.

     

    Perhaps They can run it using PHPbb  one of the most reliable systems out. The will need to hook it up to FOIS system T1 or T5 line and get of these wonky servers that are lightning fast one minute, next minute takes 1/2 hour to load or is down completely.

     
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  • Pierre Courtejoie
    7,052 posts
    Jan 11, 2006
    Currently Being Moderated
    Feb 15, 2012 2:07 AM   in reply to Jacob Bugge

    Would a different wording on the original thread help in some way?

    You should see the other discussion in comments : http://forums.adobe.com/message/4197986#4197986 it explains why there are such threads.

    I might post a sticky on that matter on the AI forum, I did it in the forums I monitor more closely.

    Jacob, are you a moderator? (just asking, I don't mean anything bad)

     
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  • Noel Carboni
    23,528 posts
    Dec 23, 2006
    Currently Being Moderated
    Feb 20, 2012 12:05 PM   in reply to Jacob Bugge

    Jacob Bugge wrote:

     


    http://forums.adobe.com/message/4205555?tstart=0#4205555

     

     

    What I see is someone who has asked the simple, straightforward question, "What are the best practices for creating web graphics?", then the natives going on to discuss anything but the best practices for creating web graphics.

     

    Has something changed since it was posted?  Did it get edited?

     

    Frankly - and I'm sorry to be blunt - if I had asked that particular question then been redirected to a discussion of wonga-wonga birds, dirt track minds, snow, and other nonsense, I'd just turn away quite disappointed with the quality of the help.  And, to make matters worse, the entire blob of noise is now tied to the Adobe Help page for Illustrator.

     

    I see that Steve just a little while ago posted the very pertinent comment:  "Mods might need to delete the off topic posts, so that the help files only have relevant info."

     

    Was there something wrong with assuming Anup Rav genuinely wanted more information and/or was just commenting on the extreme terseness of that page and either:

     

    A) Addressing the question directly?

     

    -or-

     

    B) Just not saying anything so that someone else could address it?

     

    Even the following would have been more helpful...

     

    C) This help topic certainly does seem a bit light on information.

     

    -Noel

     
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  • Noel Carboni
    23,528 posts
    Dec 23, 2006
    Currently Being Moderated
    Feb 20, 2012 5:12 PM   in reply to Jacob Bugge

    It seems to me the only thing that the context of "the world round it" should really influence is that people will know that the answers will end up linked to a help page, but that really shouldn't affect whether the responses are on-topic or not.  Knowing ought to make people think/check just a little more before answering I suppose, to make sure the information is accurate.  

     

    I'm all for keeping things light and humorous in the forums, don't get me wrong, and it's clear Adobe sprang something new on us all without saying much.  But making light of something not yet understood, almost to the point of disrespect, just doesn't seem the best approach.

     

    Wouldn't a simple probative response to Anup and/or the Community Help (bot/process/person/who knows?) along the lines of "I don't understand what you're asking or how this question has appeared here...  Could you please be more specific?" been better?

     

    Just providing my subjective first impressions here, that's all.  Not a big deal.

     

    -Noel

     
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  • Pierre Courtejoie
    7,052 posts
    Jan 11, 2006
    Currently Being Moderated
    Feb 24, 2012 9:10 AM   in reply to Jacob Bugge

    Jacob, after, or just before the first community helps posts appeared in the Ps forum, I wrote a post explaining what was going on, I don't know what other forums are in the case, and did not want to step on anyone's toes, so limited my explanation posts to the forums I more closely monitor. Sorry if the info came to late in the AI forums.

     
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