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Jack_Harich
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"Save for web and devices" missing in File menu

Feb 18, 2012 1:34 PM

Tags: #cs5

In Illustrator CS5, Win 7, "Save for Web and devices" is missing, ever since recently installed. A reinstall with all defaults does not fix it. Nor does deleting the Adobe "Illustrator CS5.1 Settings" folder. The File menu entry is not grayed out. It is missing. The applicaiton is up to date.

 

(A) A clue is when opening Illustrator this error dialog appears: "Error loading plugins. DxfDwg.aip PNGFileFormat.aip". However, both files exist in the "Plug-ins\Illustrator Formats" folder.

 

(B) Closing Illustrator and restarting gives a different error message: "Some plug-ins have been updated. You will need to relauch Illustrator for the changes to take effect."

 

(C) Closing and restarting takes me back to (A).

 

Web searches reveal this to be a perennial problem. There is, however, nothing in Adobe support about it I could find. This is a showstopper.

 

Thanks!

 

Puzzled in Atlanta

846 Views   3 Replies   Latest reply: bdalewk, May 1, 2012 10:25 AM
 
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  • Larry G. Schneider
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    1. Larry G. Schneider,
    Feb 21, 2012 9:04 AM   in reply to Jack_Harich
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    Did you run the CS5 Cleaner Tool before the reinstall?

     

    kb2.adobe.com/cps/829/cpsid_82947.html

     
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  • Jack_Harich
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    2. Jack_Harich,
    Feb 21, 2012 9:51 AM   in reply to Larry G. Schneider
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    Larry,

     

    Thanks!

     

    No. I did a support call this morning. Reinstalls from a DVD and a

    download both failed to solve the problem. He did not suggest the

    cleaner step.

     

    I did check to see that Program Files (x86)/Adobe/Adobe Illustrator

    CS5.1 was empty after uninstalling AI 5. Then I deleted it.

     

    So what I've done is uninstalled AI CS5 again. Then I downloaded the

    cleaner. Here's what it says:

     

        "List of products installed on this machine:

        1. Adobe Premiere Pro CS5 Family

        2. Adobe Photoshop CS5

        3. Adobe Dreamweaver CS5.5

        4. Clean All."

     

    It thus appears there is no way to clean just AI. So I quit the cleaner.

     

    I will report to the forum on how Adobe support fixes this problem. I'm

    now awaiting their reply on the case.

     

    Thanks so much. Wish I could help you!

     

    Jack

     
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  • bdalewk
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    3. bdalewk,
    May 1, 2012 10:25 AM   in reply to Jack_Harich
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    I'm having the exact same problems.  It took five hours, with Adobe support controlling my PC, to install CS5.  That included running the CS5 Cleaner Tool.  Now when opening Illustrator I get the same error, "Error loading plugins. DxfDwg.aip PNGFileFormat.aip".  And I'm also missing "Save for Web and devices", something I use quite a lot.  Adobe thinks it's some kind of permissions problem on my end, even though I'm an administrator on the machine.  The only way I can properly use Illustrator is to log off my network and log onto the machine locally, a solution that's less than convenient, to put it mildly.  It is good to know that I'm not the only one experiencing the problems, and hopefully Adobe will come up with a fix.

     
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