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Adobe setting manager web site showing "This content requires Flash" in FireFox

New Here ,
Feb 19, 2012 Feb 19, 2012

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From the following page (http://helpx.adobe.com/flash-player.html) it tells me that I have the latest version of Flash installed, but yet when I go to any of the "Settings Manager" pages I keep getting the

AlertThis content requires Flash

Download the free Flash Player now!

I am using the latest version of Firefox.  I am not sure if it's a FF issue or an adobe flash issue..  I searched and found the same issue with IE in the forums and checked it out but nothing in the messages indicated anything that would help me.  My IE works perfectly. 

I have uninstalled and reinstalled many time even using the special uninstall tools from the site to clean up older versions and such, but nothing worked.

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Adobe Employee ,
Feb 20, 2012 Feb 20, 2012

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For a quicker response, I'd suggest posting on the Installing Flash Player forum (http://forums.adobe.com/community/flashplayer/installing_flashplayer)

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LEGEND ,
Feb 20, 2012 Feb 20, 2012

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What is your Windows version & edition?

Please post what files you have in

  • C:\Windows\System32\Macromed\Flash
  • C:\Windows\Syswow64\Macromed\Flash

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New Here ,
Feb 20, 2012 Feb 20, 2012

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I am running Windows XP SP3.

These are the files I have.

Flash10v.ocx

FlashInstall.log

flashplayer.xpt

FlashUtil10v_ActiveX.dll

FlashUtil10v_ActiveX.exe

FlashUtil11f_Plugin.exe

install.log

NPSWF32.dll

The funny thing is, I have the exact same setup on my laptop and everything work fine there..

Although in the same directory on my laptop, the 10v files are 10h instead.

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LEGEND ,
Feb 20, 2012 Feb 20, 2012

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All I can suggest that you try a clean reinstall; see http://forums.adobe.com/thread/928315

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New Here ,
Feb 21, 2012 Feb 21, 2012

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I gave that a try and I still get the same error when trying to use the Adobe Manager Site pages.  I had tried this before and it didn't work then, but I thought I would try again...

Any other ideas?

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Adobe Employee ,
Feb 21, 2012 Feb 21, 2012

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Can you try creating a new Firefox profile to see if that helps?

Chris

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