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BlueGrassPhotog
Currently Being Moderated

Re: help light room 3

Mar 5, 2012 12:25 PM

I'm getting the same error, but the numbers are a little different.  Adobe chat has been no help.  In fact, they created additional problems for me.

 

LR3 Failed Install print screen.jpg

Branched from an earlier discussion.
 
Replies
  • Currently Being Moderated
    Feb 23, 2012 12:03 PM   in reply to BlueGrassPhotog

    hi all.

    i have been told by the adobe customer help that .

    ERROR1937 can be caused by conflict with..netframework

    they say i may need to reload .net framework 3.5 sp1                           QUOTE.

    if you are getting error 1935 while reinstaling .net framework 3.5 spi .i would request you to contact microsoft for further support ,as adobe uses these components for instaling the product.

    they supply a link that explains in full how to go through the process .

    it includes modifuing the registry,and ads

    a disclaimer this procedure involves modifying the windows registry .

    adobe doesnot provide support for problems caused by improperly modifying the registry.

    [so unquote] try this and you are on your own.

    i have had no problem with PS5 istalled only a couple of months ago so why am i getting grief now?

    regards bernard.

     
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  • Currently Being Moderated
    Feb 24, 2012 12:03 AM   in reply to greenman8268

    Did you try to remove and reinstall the .net framework?

     
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  • Currently Being Moderated
    Feb 24, 2012 12:04 PM   in reply to F. McLion

    not yet.

    i have 6 downloads of .net all showing the same update date in the registry,

    not being a tart i keep looking at the warnings about moding the registry,

    i paid good money for the software and expect it to work without a load of

    fafing about.

     
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  • Currently Being Moderated
    Mar 5, 2012 12:08 PM   in reply to BlueGrassPhotog

    hi eric no luck so far.

    i have been given a link to info similar to yours .

    the issue seems to be about scraps of orphan files causing the error code.

     

    i have tried using [netfix] and[1935 fix] to no result i get so far in the loading and it stops and rolls back i don't profess to be a tech so try not to make things worse. if it aint broke don't

    try to fix it.as i have said before i paid good money for the goods and do not see why i need to pay for someone to install the software ,it is supposed to work first time

    i had no problem with PS5 only a week or so before i purchased light room.

    PS5 works fine.

    regards bernard

     
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  • Currently Being Moderated
    Mar 5, 2012 12:27 PM   in reply to BlueGrassPhotog

    Eric, I found your post and moved it to the Downloading, Installing, and Setting up forum.

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 5, 2012 12:35 PM   in reply to greenman8268

    Hi Greenman8268 & Eric29466926,

     

    Have you tried the steps mentioned in this document: Error 1935 | Assembly Component?

     

    This document has multiple solutions in case reinstalling the .net framework doesn't work.

     

    Please respond to this post if none of the solutions recommend in the document help resolve the issue.

     

    Thanks

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 5, 2012 1:37 PM   in reply to BlueGrassPhotog

    Hi Eric29466926,

     

    The one step I would recommend is creating a new account with administrative rights and trying to install the product in that account.

     

    The HRESULT error code shown could directly relate to a permissions issue with the Windows installation folders.

     

    Also, are you running Windows Vista or 7?

     

    In case the new admin account does not resolve the issue, I would require time to research further as you seem to have performed most of the listed troubleshooting steps.

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 5, 2012 2:25 PM   in reply to BlueGrassPhotog

    Hi Eric,

     

    Error 1935 could be a result of many factors, specially the components of the operating system.

     

    Please install the pending Windows updates and then try installing in a new administrator account.

     

    Let me know if that doesn't work.

     

    The HRESULT error code shows in the screenshot you have posted in the initial post. Hence you don't have to reinstall to obtain the error codes.

     

    Thanks

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 7, 2012 3:54 AM   in reply to BlueGrassPhotog

    Hi Eric,

     

    I have sent you a private message requesting for information.

     

    Please reply with the details.

     

    Thanks

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 8, 2012 4:31 AM   in reply to BlueGrassPhotog

    Hi Eric,

     

    Glad to know that the issue has been fixed.

     

    I would recommend running a Windows update which should reinstall the Visual c++ 2008 pack which is the updated version for Windows Vista.

     

    You computer currently has Visual c++ 2005 deployed.

     
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  • Gautham K
    782 posts
    Nov 8, 2010
    Currently Being Moderated
    Mar 8, 2012 11:55 AM   in reply to BlueGrassPhotog

    Hi Eric,

     

    Uninstalling the trial version of LR 2.4 should not cause any issues with the functioning of LR 3.

     

    I would recommend backing up your catalog in case you have not done so already : File Locations|Lightroom 2.x

     
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  • Currently Being Moderated
    Mar 10, 2012 12:35 PM   in reply to BlueGrassPhotog

    hi eric.

    not yet but i will.

    will i be charged for this service ?

    i tried administrator privilage install.

    i tried a seperate account.install.

    i have updated rked fine.to the moste resent version of win 7

    i have uninstalled earlier versions of photoshop just in case there was any conflict.[even though they worked fine]

    but i still get the 1935 error and a rollback.

    i am prepared to try an earlier version just to get it up and running and maybe i can upgrade to LR3?

    or just give it a miss and dump the adobe setup.

    thankyou for your respons.

    regards

     
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