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gizmo1221
Currently Being Moderated

Submit button not available?

Feb 22, 2012 9:17 AM

I've had the complaint from several users trying to complete a form that the Submit button is grayed out, so they can't send their data.

With close to 150 questions, these people aren't happy to have spent some time only to find theire input won't be received. One peron said he tried 3 times, but no Submit available.

It does work most of the time, as I've received over 1700 responses.

What would cause this?

 
Replies
  • Currently Being Moderated
    Feb 22, 2012 10:10 AM   in reply to gizmo1221

    Hi,

     

    The only times we've seen this happen is when there's been an issue with the browser downloading our Javascript files (which should never happen). To help us diagnose and fix this, i have some questions I hope you can answer:

    - Do you know the browser (name and version), and operating system, that the people were using, who were having problems submitting?

    - Does the problem repeat or is it intermittent?

    - Did you see the problem at a particular time of day?

     

    Thanks for your assistance in helping us diagnose this!

    Todd

     
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