I downloaded a trial version of v5 last year january. I subsequently purchased an educational version as faculty/staff and applied my license to the trial version.
Fast forward to the present. My old laptop has been scrapped and I am told I am entitled to install the software on up to 2 computers. However, there is no link available (Adobe is on version 5.5; a dot upgrade rather than a full version), no mirror, nor any support for helping me get the media (e.g. shipping install media).
Adobe's solution is for me to buy the full version of 5.5 (no upgrade path).
Seriously? No dowloadable links for in-release? There's no version-controlled distribution for licensed customers? No offer of support other than a retail pitch to "net new" a product license I own?
Appalling experience. Off to the secondary market and thanks for nothing.
You should have received installation media with your purchase. Or were you just provided a serial number from your facility and told to download the trial from the Adobe website? Have you contacted the provider of your serial number to see if they have a copy of the installation files?
I was able to locate the media but I had specifically purchased them extra
for this exact contingency. I had downloaded the software and provided a
serial number. I received no response from the provider.
Nonetheless, I am disappointed with the model. I appreciate that support
for products needs to have an end of life but products within a Dot release
should be supported by the vendor and I think that's valuable customer
feedback. End of story.
Thanks for your attention!
Europe, Middle East and Africa