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FehnSe
Currently Being Moderated

Can't even install Lightroom

Mar 20, 2011 6:10 AM

Hello,

 

first of all I've to apologize because my English istn't as good as it should be!

I hope you'll understand my problem.

 

As mentioned in the topic line, I can't install Lightroom 3. The installmanager runs well until copying the new data, then at ca. 80% this error massage appears:

 

Error 1935. An error occurred during the installation of assembly component {5C21D397-1DA5-3749-8C1F-165F21DE9E3E}. HRESULT: 0x80070002. assembly interface: IAssemblyCacheItem, function: Commit, assembly name: Microsoft.VC90.MFCLOC,version="9.0.21022.8",publicKeyToken="1fc8b3b9a 1e18e3b",processorArchitecture="amd64",type="win32"

 

So far no problem. I checked the web for solutions, the following things seemed to fit:

 

1. Re-Install .NET Framework - I've done this twice in the meantime...

2. Re-Install Visual C++ Runtimes - Also done twice

3. Close all other programms incl. AV via msconfig - done

 

But this error hasn't gone jet...

I thought for a short period of time that, maybe, the cd is corrupted. Luckily Adobe has the client downloadable on its website.

How could I say? Installation via web-client also failed, same Error....

 

Now I don't know what to do further! I would be glad if any of you can give me a hint or probably a solution.

 

Thank You! -fehnse

 
Replies
  • Currently Being Moderated
    Mar 20, 2011 11:17 AM   in reply to FehnSe

    Hmm. Interesting.

     

      First, welcome to the forum!

     

    Next, if yoiu have a CD, you probably don't have the latest version.  Go onto the Adobe website, and download the 3.3 trial program.  Then use the serial number that came with your CD when you install it.

     

    While it is possible that your CD is corrupted, it's probably not a very high probability.  You might have something wrong with your computer...

     

    In any event, give the trial a try first, and see what happens!

     

    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4928

     

    Cheers!

     
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  • Currently Being Moderated
    Mar 31, 2011 10:48 AM   in reply to FehnSe

    Hello,

     

    I just purchased and downloaded Lightroom 3.3 and am receiving the same error trying to install it on a Windows Vista Premium (x-64) system.  Is there a resolution to this problem?

     

    Product: Adobe Photoshop Lightroom 3.3 64-bit -- Error 1935.An error occurred during the installation of assembly component {5C21D397-1DA5-3749-8C1F-165F21DE9E3E}. HRESULT: 0x80070005. assembly interface: IAssemblyCache, function: CreateAssemblyCacheItem, assembly name: Microsoft.VC90.MFCLOC,version="9.0.21022.8",publicKeyToken="1fc8b3b9a 1e18e3b",processorArchitecture="amd64",type="win32"

     

    I even tried the 32 bit version installation and got the same error message.

     

     
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  • Currently Being Moderated
    Mar 31, 2011 11:16 AM   in reply to JButzTwo

    It's a Vista problem. This is a solution that sometimes works

     

    Open an Administrator command prompt: Right-click Start > All Programs > Accessories > Command Prompt and select Run As Administrator.

    Click Allow for the elevation prompt     In the command prompt, type the command below:

     

        fsutil resource setautoreset true C:\ 

    The line above assumes that C: is the drive in which Vista is installed. If it is installed on another drive like D:, change the drive letter appropriately. 

     

    Restart the system. 

    Install LR again.

    If you have things like

    Ad Aware and other types of detection software this can also cause problems, disable them whilst installing

     
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  • Currently Being Moderated
    Mar 31, 2011 3:40 PM   in reply to Pete Marshall

    Tried this, but still get the same problem.  The only other thing I had running was McAee and I disabled it as well for the install.

     

    What can be tried next?

     

    FYI, I called support and waited 2 hours on hold just to be cut off when Jeff was trying to get control of my PC after installing Adobe Connect and a few other things.  No one called back or sent a message even though my phone number and email address was verified at the beginning of the phone call.

     
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  • Currently Being Moderated
    Mar 31, 2011 11:41 PM   in reply to JButzTwo

    You are unlikely to get much support from Adobe for what is fundamentally a problem with your windows instillation rather than anything to do with LR. You may have to reinstall your OS to get it to work correctly.

     
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  • Currently Being Moderated
    Feb 23, 2012 8:00 AM   in reply to FehnSe

    Fehn Se,

     

    Did you ever get this problem resolved?

     

    Thanks.

     
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  • Currently Being Moderated
    Feb 23, 2012 9:18 AM   in reply to Eric29466926

    Not in the way I wanted.  Adobe's response was to reinstall my OS and start re-install all my applications again (installing Lightroom first).  Thought that was a very drastic way to install an application.

     
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  • Currently Being Moderated
    Feb 24, 2012 9:07 AM   in reply to JButzTwo

    Thanks for your reply.

     

    I have found  ADOBE support lacking, to say the least.  They had me run a program which invalidated my Vista License, and then had the nerve to tell me to contact Microsoft to fix that problem.  And THEN they had the nerve to tell me that LR3 wouldn't install because my Vista license was no longer valid.  They could not seem to comprehend that my first attempt to install LR3 was BEFORE they had me run the program which invalidated my Vista license. 

     

    I corrected my license problem by going through the online validation process with MS.  The final straw was the last tech who seemed to be questioning my honesty.  He was skeptical that I had not validated Vista, and wanted to get remote access to my computer.  That takes some nerve, doesn't it?  I didn't allow him access but he took my telephone number to have a "Senior," tech call me.  I doubt I will get that call, based on the comments of other Adobe customers.

     

    I am shocked at this kind of service from Adobe.  I am comparing to HP, which has been surprisingly helpful with my laptop that has been out of warranty for two years.

     

    Anytime someone tells me that I have to re-load my OS, I know I'm talking to the wrong person.  Reloading the OS and all the programs is always the easiest resolution for the person giving the advice.  It may work, but it's not always necessary.  After having done that a couple of times, I decided to buy another laptop hard drive and clone my internal drive to it every couple of weeks.  If my drive goes bad, or I need to reload every thing, I just swap the drives, and restore files which have been updated since the last cloning. 

     

    I found some instructions on Intuit's Turbotax website which I will try when I return home from the weekend, if I haven't heard from Adobe.

     

    I wish that I could paste the link; just google "error 1935 turbotax" and it's usually at the top.

     

    I'll attach a screen print so you can see what it should look like.

     

    Turbotax-error-1935.jpg

     
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