Hello Jeff.............

You got lucky.  It is 10:06am CT 2-24-12.  I still get the FLASH of down for maintance then blown right out to Adobe login page.

I have not received an email back from identit-e that I sent to their customer service last night.

Is there any other way to submit the data.  I purchased the box of CS 5.5

But thanks for giving me hope.

Did you try logging into https://www.identit-e.com/default/index/selfHelpSubmit/p/14 directly, this is the link I received in an email. I get website's security certificate warning but I can get to the site, I don't know if it will let you upload or not and you need your product code.

I still get bounced back and can't do it through identit-e website since I don't have a product code (download only version).

except they haven't. checked my spam folder also, but it's not there. I just have the welcome to adobe membership message...

Do you know the url to find the chat. When I go to the identit site it says chat is unavailible.

When in through firefox I was able to go into chat.

My wife purchased Design Standard CS5.5 on 2/22 and still can't submit her educators verification info. She also elected to have a box version mailed, which means it won't be sent until verification goes through. I also noticed in the confirmation email that after 14 days, they cancel the purchase and refund her money if she isn't verified as an educator...

Is their any way around this???

Hello all.........

I was able to connect to https://www.identit-e.com/default/index/selfHelpSubmit/p/14   my browser did tell me it had a bad site Certificate, but I let my browser load it anyway. It let me fill out the form and attach my documents for Verification.  I attached three files, but when I hit submit button the page blew away too fast for it to have really uploaded the attachments.

Does anyone have a phone number for identit-e?

No Chat for me in Firefox. It was down.

Three days.........I'm ready to give up.  Thanks for the advice though.

As of the time of this post, I still cannot complete the verification process.

Jeff, thanks for keeping tabs on this forum and keeping us updated.

For what it's worth, here are the issues I'm having:

• Right now, if I click the "Submit Proof" link from the My Orders page on the Adobe website, like others have stated, I get a red message that is briefly visible on the order page stating that the system is down and then Adobe's website proceeds to log me out and kick me back to Adobe's log in screen. (This seems to be a bug or at least less than desireable behavior of Adobe's own website, since simply clicking a link shouldn't log me out of Adobe entirely.)
• Previously, I would click that link and if it didn't fail completely, after waiting forever, a verification page would load.  *BUT* - I would select a State and then a City on the verification page, but the list of schools would never populate, so I couldn't proceed with the verification because I couldn't actually select a school.
• Now, if I try various urls that people have posted to this forum (e.g. https://www.identit-e.com/default/index/adobe), I first get a Self Signed Certificate Warning and then get a page asking, in "Step 1", for a product code.  I have order confirmation emails from adobe which include my order number, but, to the best of my knowledge, I was not sent a product code (I ordered the download only version).  Furthermore, I have no idea if that link is one that I *should* be using for verification.

Has anyone who ordered in the last day or so been able to complete verification and actually received their serial number?  (I'm guessing not, because if so, they most likely won't be reading the forum anymore.  Sigh.)

Victory!!!!!

I decided to Tweet Adobe, and within 30 minutes the entire situation was resolved. I now have my key!!!

Here's the tweet I sent if you just want to reuse it:

I still haven't heard back from Identit-e regarding my purchase several days ago. Can you push it through?

They will ask you for your Adobe order number. Tweet that back to them. About 20 minutes later I actually got a phone call from Adobe... a really nice gal helped me out and when we were on the phone I received my key in my email.

Maybe I celebrated too soon - the guy in the identit-e chat said I should hear from Adobe within an hour, but that was an hour & a half ago.  Status on my order on Adobe's site still says "pending verification". 

I got the same thing. I was able to chat live with a rep about 40 minutes ago and she said that I should receive my serial in about an hour. For some reason the system didn't recognize my info as a .edu account. My serial just came in.

I gave up waiting, ArgyleMonkey, and I started the tweeting process.  So far I've been at that for about a half-hour or so. Not terribly intelligent about twitter, but at least I've started that conversation and I'm hoping to have the luck of revo35.  Will keep you posted.

Hello daquanabe..........

How long did it take for the twitter process to begin?  I tweeted one message about 2 hours ago.  Got no reply.

Did you get a reply back pretty fast?

I am new to twitter as of today.  Sorry.  But thanks.

Hey………………

On twitter this is what I sent:

Hello, new to twitter, sorry. I too can't get my online purchase of .edu software eligibility submitted

But no response back.  Can you tell me if I did twitter wrong?  Sorry to be a pain.  I sent a twitter Reply back to myself and received that. But nothing from Adobe.

Thanks.

Thank You….  I see your posts on twitter.  I sure hope you have good luck. Thanks again.

Starting to hate on Adobe now.  Was finally able to get identit-e to do their thing, and verify my .edu status.  That was almost four hours ago, and was told that Adobe would respond within the hour with my download info. About 1.5 hrs after that conversation I communicated with Adobe on twitter at the suggestion of revo35 since it took only 30 min for him to get his key...  I'm closing in on 3 hours post contact with Adobe, and although he responded an hour and a half ago that he did receive my order number, it has been a wasteland of silence since then.

This has been the most ridiculously painful process I've ever incountered with placing an online order.  I completely understand their need to verify my .edu status since the product is significantly discounted, but seriously... FOUR DAYS, after the system says it will take only two.  Completly unreal.