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macuser1958
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Elements 10 trial version won't finish downloading.

Feb 25, 2012 12:13 AM

I am in the process of downloading the trial version of Elements 10.  It took 4 hours to download and is now in the Extracting, this may take awhile, stage.  Well it been 15 hours and is not finished.  What do I do now?

 

Thanks for any help.  LB

1027 Views   4 Replies   Latest reply: Jeff A Wright, Apr 15, 2012 12:36 PM
 
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  • macuser1958
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    1. macuser1958,
    Feb 25, 2012 12:16 AM   in reply to macuser1958
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    FYI I have a Mac/OS Lion with 10 gig disc space left.

    LB

     
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  • Jeff A Wright
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    2. Jeff A Wright,
    Feb 25, 2012 3:30 PM   in reply to macuser1958
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    10 gigs is running it a bit tight.  I would strongly recommend you make additional disc space available.  For your difficulties extracting where did you specify for the Adobe Download Assistant save the install files too?  Did you customize the location?

     
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  • macuser1958
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    3. macuser1958,
    Apr 14, 2012 10:03 PM   in reply to macuser1958
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    Hi Jeff I will try again and I did not customize the location.  Where is the best place to save the files?

     

    Thanks for your help.

     
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  • Jeff A Wright
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    4. Jeff A Wright,
    Apr 15, 2012 12:36 PM   in reply to macuser1958
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    The best option is to choose the default location which is your User folder or try saving to your desktop.

     

    Alternately if you continue to experience difficulties then you can follow the steps listed at http://forums.adobe.com/thread/981369 to initiate a direct download.

     
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