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I have been getting a "Runtime Error" and can't open Adobe Photoshop Elements Editor

Feb 24, 2012 4:58 PM

We are using Adobe Photoshop Elements version 9.0.3 (20110328.m.11320).  For several weeks it has not been possible to open the Editor, although the Organizer opens as usual.  We get an error message that says "Runtime Error! Program: ...\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe This application has requested the Runtime to terminate it in an unusual way.  Please contact the application's support team for more information."  What can we do to correct this problem?

 
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  • Currently Being Moderated
    Feb 24, 2012 8:46 PM   in reply to pls2233

    The general answer for this error is to uninstall, reboot, and re-install PSE.

     

    Are you running Windows?  Which version?

     

    Ken

     
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  • Currently Being Moderated
    Feb 25, 2012 11:28 AM   in reply to pls2233

    Hi Peter,

     

    Re-install using the

    PhotoshopElements_9_LS15.exe

    file.  It will unpack the

    PhotoshopElements_9_LS15.7z

    file, which contains the actual installation files.  (The Akamai file is the Adobe downloader, which got the files.)

     

    The folders on your hard drive that you mentioned will survive the re-installation OK, but you might as well back them up for safety's sake.

     

    Ken

     
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  • Currently Being Moderated
    Feb 25, 2012 8:03 PM   in reply to pls2233

    Good luck -- I'll keep my fingers crossed.

     

    Ken

     
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  • Currently Being Moderated
    Feb 25, 2012 11:28 PM   in reply to pls2233

    Excellent! 

     

    Ken

     
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