We are using Adobe Photoshop Elements version 9.0.3 (20110328.m.11320). For several weeks it has not been possible to open the Editor, although the Organizer opens as usual. We get an error message that says "Runtime Error! Program: ...\Adobe\Photoshop Elements 9\PhotoshopElementsEditor.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information." What can we do to correct this problem?
Thanks, Ken! I have to reply by e-mail, as the Forum site has been down
for maintenance since last night.
I am running Windows 7 Professional SP1.
Uninstalling and booting should be straightforward. I saved the
following files in my Downloads folder from my initial installation of
Adobe PSE 9.0 on 4/22/11:
Adobe_Photoshop_Elements_9-AkamaiDLM.exe (355 kb application)
PhotoshopElements_9_LS15.exe (1,200 kb application)
PhotoshopElements_9_LS15.7z (1,838,546 kb WinRAR archive)
Will these suffice for reinstalling the program? Can you tell me how I
should go about the reinstallation? (I tried to find a page to download
the Adobe PSE 9.0 program on the Adobe website, but could only locate a
patch for 9.0.3, which I think must already have been included in the
Also, there are four folders, corresponding to four catalogs, in
C:\ProgramData\Adobe\Elements Organizer\Catalogs. Will those survive
the uninstall/reinstall process? Should I back them up just prior to
uninstalling to preserve them for restoration after the reinstall?
Finally, should I back up the 9.0 and Organizer folders in
C:\ProgramData\Adobe\Elements Organizer for restoration as well? And
the C:\ProgramData\Adobe\Photoshop Elements folder?
Thank you. I am grateful for your help!
Re-install using the
file. It will unpack the
file, which contains the actual installation files. (The Akamai file is the Adobe downloader, which got the files.)
The folders on your hard drive that you mentioned will survive the re-installation OK, but you might as well back them up for safety's sake.