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Program crashes when rendering project

Feb 24, 2012 1:38 AM

Tags: #video #crash #10 #premiere_rendering #premiere_elements

I was trying to render a project of ~11 minutes of SD video at 60fps. Some time after starting to render the project, I saw this:

 

(click to enlarge)

 

Essentially, the program was stuck on "5 seconds left". When I clicked Cancel, this happened:

 

 

Why is this happening to me? I just bought Premiere Elements and this definitely isn't what I expected from a respected software company. I'm using Windows 7 32-bit on my 64-bit capable machine (that's what was preinstalled). I've got 4GB RAM (about 3GB of which can be used) and my graphics card is reported as ATI Mobility Radeon HD 4300/4500 Series. Installed driver version is 8.872.0.0 dated 7/07/2011.

 
Replies
  • Currently Being Moderated
    Feb 24, 2012 3:14 AM   in reply to blooglet

    Immediately update that graphic driver - it is well out of date. While your at it update your sound drivers and install the latest version of QuickTime player.

     

    These may well sort out your problem but if not you should work through PrE Hanging, or Crashing - Some Tips. If that doesn't help we need a lot more information about your project, clips, and hardware - see Got a Problem? How to Get Started.

     

    Also you say 60fps (which is really NTSC 30fps interlaced) but the error message language suggests you're in Europe, in which case I would have expected to see a PAL project (25fps) rather than NTSC. So the GSpot analysis (details in the link above) of your clip will be of great interest as will the project setting you used and how you got the clip into PRE.

     

    When you first added your clips did you see a red line running the length of your timeline? If so then your project setting is almost certainly wrong.

     

    [EDIT] And could you, in timeline view, press the backspace key [\] (this will enlarge your timeline so that the detail will show). Then post another screenshot showing that timeline.[/EDIT]

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     

    Added [EDIT]

     
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  • Currently Being Moderated
    Feb 24, 2012 6:54 AM   in reply to blooglet

    blooglet wrote:

     

    I just installed QuickTime as you recommended. The Backspace hotkey you mentioned doesn't do anything here (is it keymap-dependent, perhaps?) but I did take a screenshot with the timeline zoomed out:

     

    Typo on my part - should be backSLASH key ( the  \  key). If you are on a non US/UK keyboard it might be different although I'd be surprised.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 24, 2012 7:02 AM   in reply to blooglet

    I would look over this ARTICLE.That is the same link that Neale provided.  It starts with a checklist on things to do, to get PrE working smoothly. It then goes on, with several links to tuning up one's system and OS. Finally, there are several links on troubleshooting, including one on Memory/Resources. See especially the Memory/Resources links, as they explain more about Memory and Resources.

     

    From the ATI/AMD Web Site, your driver is our of date, with the most recent being released on 01/25/2012.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 24, 2012 7:29 AM   in reply to blooglet

    You have a  PAL AVCHD Lite 1280x720p 25fps project but you are using NTSC 848x480 29.97fps clips. So there is clearly a project setting mismatch and when you loaded the clips there would have been a red line running the length of the timeline. I'm surprised that PRE did not warn you about this mismatch (unless you had imported your stills and/or created a Title first).

     

    The 848 pixel width is unusual and probably therefore in a format not supported by PRE. Where did this clip come from and how did you get it into PRE originally?

     

    You should probably start a new project with an NTSC setting to match the frame rates. You could then use the commercial clipboard manger 'Clipmate' to copy and paste your timeline into the new project (they have a trial version available).

     

    If you want to try and avoid a new project from scratch you could start a new NTSC project for your MOV clips. Load each one in and then Share each as PAL DV-AVI. Then replace the NTSC clips in your current timeline with the converted PAL versions. Note though that frame rate conversions can be tricky (although recently I've been pleasantly surprised how well PRE10 converted some 'proper' 720x480 29.97fps NTSC clips to  'proper' 720x576 25fps PAL).

     

    [EDIT]

    And as Bill says there looks to be a newer version (5th Dec 2011, v8.930.0.000) available.

    [/EDIT]

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     

    Added [EDIT]

     
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  • Currently Being Moderated
    Feb 24, 2012 7:36 AM   in reply to blooglet

    What is the exact make/model of the camcorder?

     

    Is it possible that it offers a dual TV-standard, i.e. either PAL, or NTSC? Some allow the user to switch TV-standard.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 24, 2012 7:48 AM   in reply to blooglet

    Or it could be a grey import (I imported my Sony DSC from Hong Kong and it shoots NTSC rather than PAL). But then I also have a UK Hitachi DZ-HV575E which shoots at 30fps.

     

    Incidentally, while looking at the specifications for that Hitachi, I spotted that 848x480 is present on it and is described as "WVGA". When I get a chance I'll shoot some WVGA clips with it and see what I can do with it in PRE and let you know my results.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 24, 2012 8:14 AM   in reply to blooglet

    Well, certain functions/operations, such as Rendering, or Export/Share, or Transcoding for authoring DVD's/BD's, can be very intensive. They also require both CPU cycles, and also I/O (HDD) interaction. If there are bottlenecks, say low HDD free-space, things can go very wrong. Can you give us the full specs. of your I/O sub-system, i.e. your HDD's, their size, speed, defragmented free-space, controller type, and how you have them allocated? Might be something important in that info, and something that may need to be addressed.

     

    Also note that with a 32-bit OS, and the RAM limits imposed by that OS, the Windows Virtual Memory (Page File) WILL come into play, and especially for intensive operations. For Video editing, I like to set up my Page File to be statically managed (default is to let Windows dynamically manage it), and set the size to ~ 2.5x that of the installed RAM, i.e. ~ 10GB for 4GB of installed RAM. With 64-bit OS's, and their capability to use much more RAM, if one has filled the MoBo's slots with the full compliment of RAM, then the Page File will be used much less, and can be much smaller, say with 24GB RAM, the Page File can be ~ 12GB, but I still leave it statically managed, and for several reasons - I set the Page File up, when the HDD's ONLY have the OS installed, so that it is always created at bootup in the same exact space on the HDD, and near the edge of the platters, and also static management means fewer CPU cycles used to manage - more CPU for PrE.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 24, 2012 8:16 AM   in reply to blooglet

    Though the new video driver installation might not have addressed your specific problems, when something goes a bit amiss, it is the first thing that I do, with the updating of my audio driver next. Now, I keep a few previous video drivers handy, as there have been a few (very few) cases, where a new driver was "broken," and a roll-back helped, until nVidia, or ATI/AMD issued a new, better driver.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 24, 2012 10:43 AM   in reply to nealeh

    OK. I've played around with WVGA from my Hitachi for a few hours.

     

    On the plus side PRE can import and (jerkily) play the clip. But the same clip completely crashes (requiring a Task Manager kill):

    • Corel VideoStudio X4
    • Magix Movies on DVD 7

     

    Windows MovieMaker 2.6 can import and preview the clip but, once placed on the timeline, also crashes and needs Task Manager to kill the process.

     

    My video converter (Aimersoft Video Converter Pro) can read and convert it to a PRE useable format. As can Arcsoft MediaImpression included with the camera.

     

    Morale: Don't shoot in WVGA !

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 24, 2012 10:45 AM   in reply to nealeh

    Neale,

     

    Thank you for both doing the tests, and also taking the time to report on the issues/results.

     

    Appreciated,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 24, 2012 11:24 AM   in reply to blooglet

    What you are shooting this footage on and what other modes can it shoot in?

     

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 24, 2012 12:33 PM   in reply to blooglet

    Right (I wish I was getting paid for this ). It seems that you and I have the same cameras but probably badged under different product names (mine was specific to Argos, a UK retail chain).

     

    The NTSC / PAL setting you thought was switchable does not affect the cameras recording - it is only to specify the right sort of  TV when you connect the camera to TV via its HDMI port.

     

    • The 1080p mode can be natively edited in PRE using the NTSC> DSLR> 1080p> DSLR1080p @29.97.
    • The 720p mode can be natively edited in PRE using the NTSC> AVCHD> AVCHD LITE720p30 project setting.

     

    1.png

     

    Personally I use the 720p setting as it allows the camera stabilization to be switched on (not possible in 1080p mode).

     

    Out of interest is your camera rubbish indoors? Mine certainly is (although I very rarely use it since getting my Sony).

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 25, 2012 1:51 AM   in reply to blooglet

    blooglet wrote:

    (I wish I was getting paid for this

    Sorry if I took too much of your time there. I'll take all the information you and the rest of the community have provided to me and see if I can make it work.

     

    Nah - I was only joking. We do this because we all like helping each other out to make using PRE a fun experience.

     

    Checked the images of your Toshiba and it looks the same as mine as well.

     

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 25, 2012 4:40 AM   in reply to blooglet

    The trouble with YouTube for performance diagnostics is that it encodes the videos again. Can you put one of your original clips and one of your PRE Share clips (small please - my Internet connection is only 896k) on a file sharing site so that I can look at the actual footage produced by the camera + PRE.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 25, 2012 8:24 AM   in reply to blooglet

    I think maybe the problem is with the camera just not being great indoors or when held hand. I get that sort of graininess with mine indoors. Try a test with some outdoor footage and the camera on a tripod and see how you get on with that.

     

    Anyway here is my YouTube version of your clip. Opening & Closing titles, autocolor effect across whole clip, and lightning effect in the middle.

     

    http://www.youtube.com/watch?v=8YHzDooQQM0&feature=youtu.be

     

    DON'T FORGET TO SELECT THE 720P HD VERSION IN THE YOUTUBE QUALITY POP-UP

     

    1.png

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 25, 2012 8:52 AM   in reply to blooglet

    OK, the first thing that I noticed was the red line above your Clips. What happens, when you hit Enter/Return to Render that Timeline?

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 25, 2012 8:53 AM   in reply to Bill Hunt

    See this ARTICLE for more info on Rendering.

     

    Good luck,

     

    Hunt

     
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  • Currently Being Moderated
    Feb 25, 2012 10:16 AM   in reply to blooglet

    This discussion has veered off in all sorts of areas, so can we have a bit of a recap:

     

    Your initial problem (the crash) was most likely caused by a combination of the wrong project setting and WVGA footage that PRE cannot cope with. Possibly some PC issues as well.

     

    From the 720p clip you provided PRE10 works with it perfectly using the NTSC> AVCHD> AVCHD LITE720p30 Project Setting.

     

    I believe your other problems must be PC related rather than PRE10 issues.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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  • Currently Being Moderated
    Feb 26, 2012 3:16 AM   in reply to blooglet

    Pleased it worked out for you. I always forget about the desktop composition tip as I haven't ever been badly affected by it.

     

    Cheers,

    --

    Neale

    Insanity is hereditary, you get it from your children

     
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