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Joe Seven
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InDesign CS4 crashes on Lion. Bonus: Can't uninstall CS4

Feb 23, 2012 8:58 PM

Tags: #lion #mac #indesign #uninstall

I recently used Migration Assistant to move everything from my old iMac G5 (Leopard) to my new iMac with Lion.

 

InDesign now crashes on startup, though PS and AI seem to be working ok.

 

I'd like to uninstall my entire CS4, and do a fresh install from my discs. Unfortunately, when I go to Utilities > Adobe Installers, and try clicking on "Adobe Creative Suite Master Collection" (which is now an alias file) I recieve an error message: "Startup error ... Required support files are missing."

 

I am pretty stumped here. How can I go about properly uninstalling CS4 if the uninstaller doesn't work??

 

Any info would be much appreciated.

2878 Views   7 Replies   Latest reply: Jeff A Wright, Feb 26, 2012 3:15 PM
 
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  • Mylenium
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    1. Mylenium,
    Feb 23, 2012 10:51 PM   in reply to Joe Seven
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    Adobe Creative Suite Cleaner Tool

     

    Mylenium

     
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  • Joe Seven
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    2. Joe Seven,
    Feb 24, 2012 6:40 AM   in reply to Mylenium
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    Hi Mylenium,

     

    On the CS Cleaner Tool page, under General Directions, the 2nd step is:  "Uninstall the desired version of Adobe Creative Suite product prior to using the Creative Suite Cleaner Tool."

     

    This is my roadblock. Can't properlly uninstall any CS product, so not sure how to proceed. Again, any suggestions would be hugely appreciated. Trying to get my CS4 up and running again.

     
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  • Jeff A Wright
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    3. Jeff A Wright,
    Feb 24, 2012 2:21 PM   in reply to Joe Seven
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    The uninstaller is located in Application/Utilities/Adobe Installers.  If you continue to have problems though it will probably be more efficient to wipe your drive and only transfer documents and settings when utilizing the Migration assistant.

     
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  • ralfellis
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    4. ralfellis,
    Feb 25, 2012 6:48 PM   in reply to Joe Seven
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    .

     

    Likewise  -  I have the same problem, both with CS4 and CS5.  Crashes immediately.

     

     

    Tried updating CS4, and it said 'it is already installed here'.  So changed name of CS4, and it said 'CS4 is not installed here'.  They've got you whichever way.

     

    Tried installing newer version, but it will not run.

     

    Tried uninstalling, but uninstaller will not run. 

     

     

    Errr,  come on Adobe/Apple, surely you can do better than this.

     

     

    .

     
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  • Jeff A Wright
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    5. Jeff A Wright,
    Feb 26, 2012 11:42 AM   in reply to ralfellis
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    Ralfellis did you try to migrate the applications to another computer as well?  There is too many interconnected files and components for a copy from one computer to another to be successful.  I would recommend running the installers to install the software on your new computer.

     
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  • ralfellis
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    6. ralfellis,
    Feb 26, 2012 12:39 PM   in reply to Joe Seven
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    >>There is too many interconnected files and components for a copy from

    >>one computer to another to be successful.

     

     

    Probably, but they should warn us about that.  I am not a systems engineer.

     

    However, the main problem was that having done so, it was impossible to reload any CS4 or CS5 software from the internet.  It simply hung and refused to do anything.  Luckily, I had CS4 on a disk, so I backed up sucessfuly from that.  Having done so, everything started working, magically.  Even CS5 and Adobe Updater came to life.

     

     

     

    .

     
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  • Jeff A Wright
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    7. Jeff A Wright,
    Feb 26, 2012 3:15 PM   in reply to ralfellis
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    Excellent great to hear!  Yea the migration assistants/ez transfer solutions often cause problems in general not just for Adobe applications.  Good rule of thumb is to transfer settings and documents and then install any other needed applications.

     
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