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Photoshop error Creative Suite 5.5

Feb 26, 2012 8:02 PM

Tags: #cs5.5_design_premium_edition

I recently installed Adobe Creative Suite 5.5 Design Premium (for windows.)

While running Photoshop, I will get the following error message:

 

The instruction at "0X6963932b" referenced memory at "0X000000a0"  (or sometimes "0X00000980")

The memory could not be "read"

Click on OK to terminate the program.

Click on CANCEL to debug the program.

 

Then the program terminates.  The only way I can start Photoshop again is to reboot the computer.

 

I've run diagnostics on the memory and everything checks out okay.

 

I also find that when I shut down my computer after Photoshop terminates I get an error telling me that CARDREADERLOOKUP.exe is still running and I have to terminate the program before the computer will shut down.  I don't know if that's related to the problem or not.

 

When I look at the programs listed in Adobe Creative Suites (from the Start menu), Photoshop is not listed.

 

Any suggestions?  Should I re-install?

461 Views   1 Reply   Latest reply: Mylenium, Feb 27, 2012 2:32 AM
 
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  • Mylenium
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    1. Mylenium,
    Feb 27, 2012 2:32 AM   in reply to kskanous
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    I also find that when I shut down my computer after Photoshop terminates I get an error telling me that CARDREADERLOOKUP.exe is still running and I have to terminate the program before the computer will shut down. 

     

    Sounds like the issue. Check your device manager and disable this device. photoshop is probably using it because it is listed as a TWAIN or WIA device and the driver is flakey. Also try to suppress the auto-start of that reader tool. I'm reasonably sure it realyl isn't necessary and just a quick-access helper kind of thing...

     

    Mylenium

     
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