Greetings Jerry,

Exactly what stage of the registration are you starting? I purchased a Student Edition of Dreamweaver just a few weeks ago and found the process to be very straightforward and timely. If you are having an issue with it, perhaps you should share with us exactly what you are stalled on.

On a side note, it might not be a good idea to threaten the Company who is giving you a Substantial discount on their products with a Class-Action Lawsuit.

Discounts are a privilege, not a right.

Jarrod

This is addressed to anyone who wants to help. 

The other forum discussion on problems with Identit-e seem to be closed.

I bought the Creative Suite 5 Design Premium Teacher/Student version last year from a guy with a good sales reputation stats on EBay last year.  He wrote that he's a trainer for the Navy and when he tried to register it, found out that his service to his country as a teacher-trainer didn't qualify him for the discounted version.  I bought it and when I started back in school last week, I got a message from Identit-e that it was already registered. 

Trying to give the seller the benefit of the doubt, I wrote Identit-e back and asked if the registration was successful or aborted because the guy found out he's not eligible.  They wrote me back and said that his registration was rejected because he was ineligible.  BUT, that the software has been registered and I can't register it.  --Say what?!

I called them on their logic and they wrote back they won't respond anymore.  Case closed. 

So, being as Adobe told me the other night I have to take the issue up with Identit-e, and Identit-e doesn't seem to give a hoot that they won't let me register a software that apparently was never successfully registered because the guy TRIED to register it -- I seem to be screwed here.  I don't have money to blow like this -- I'm unemployed and trying to retrain myself and get employed again by going back to community college. 

I'd like to keep a high opinion of Adobe and that it does have some caring customer service in addition to great products. 

WHY would they associate themselves with such a shameful, loser verification company??

Can anyone out there help me?!

Thank you.

Veronica

Veronica Froelich wrote:

 

...I bought the Creative Suite 5 Design Premium Teacher/Student version last year from a guy with a good sales reputation stats on EBay last year. ..

That is where things went afoul. Educational licenses cannot be transferred or resold.  Neither Identit-e nor Adobe has any need to deal with you because you are not a legitimate customer. Somebody took advantage of you and it was not Adobe.

You can buy legitimate educational licenses through your community college.

Thanks for writing, Marian. 

As I just posted, Adobe helped me out.  I guess they could tell that it was legit software that had never been used.  I verified my student ID and registration with them. 

I'm very grateful that they cared enough to check it out -- And YES!!! I have learned my lesson now NOT to buy software on EBay, even though I thought I was helping the seller out, as well. 

Thanks!

Well, I have a Student Teacher edition that the Identit-e people so far will not authorize and I have complied with all thier requests for information, Student ID, Bill, Term etc.  Now they are just ignoring me.  Who is it you talked with at Adobe?  Perhaps they can help me get this thing approved.

Thanks

Thank You - I will give this a try and post the results.

Yay!!

EnJoy your programs.