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(Steven_Spencer)
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Video Device Error on startup

Feb 4, 2008 3:32 PM

Video Devicer Error (c6700016): Cannot determine the capabilities of your graphics card.

* Verified that display setting are set to True Color
* Installed updated drivers for the graphics card

Here is the DXDIAG:

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System Information
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Time of this report: 2/4/2008, 16:25:12
Machine name: STEVENDSPENCER
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_qfe.070227-2300)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Precision M65
BIOS: Phoenix ROM BIOS PLUS Version 1.10 A08
Processor: Intel(R) Core(TM)2 CPU T7400 @ 2.16GHz (2 CPUs)
Memory: 3326MB RAM
Page File: 545MB used, 4663MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

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DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
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Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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Display Devices
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Card name: NVIDIA Quadro FX 350M
Manufacturer: NVIDIA
Chip type: Quadro FX 350M
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_01DC&SUBSYS_01C81028&REV_A1
Display Memory: 512.0 MB
Current Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor: Default Monitor
Monitor Max Res:
Driver Name: nv4_disp.dll
Driver Version: 6.14.0011.5683 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 11/17/2007 03:03:00, 5742720 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: nv4_mini.sys
Mini VDD Date: 11/17/2007 03:03:00, 6864064 bytes
Device Identifier: {D7B71E3E-429C-11CF-AB65-C32100C2CB35}
Vendor ID: 0x10DE
Device ID: 0x01DC
SubSys ID: 0x01C81028
Revision ID: 0x00A1
Revision ID: 0x00A1
Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/O
2565 Views   8 Replies   Latest reply: MaxTeller, Feb 28, 2012 5:48 AM
 
Replies
  • Currently Being Moderated
    1. (David_Polvere),
    May 22, 2008 1:12 PM   in reply to (Steven_Spencer)
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    I have the same issue with Visual Communicator (original version). I upgraded to VC3 and i get the same error. Using a ATi FireGL v3400 on DELL Precision Workstation 490. Latest drivers from Ati.
     
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  • Currently Being Moderated
    2. (Steve_Myers),
    Nov 15, 2008 10:42 AM   in reply to (Steven_Spencer)
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    I have the same issue with Visual Communicator 2. I have a NVIDIA GeForce 9300M GS. Anyone had any luck with Technical Support?
     
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  • chiquadrat
    Currently Being Moderated
    3. chiquadrat,
    Jan 19, 2010 9:22 AM   in reply to (Steve_Myers)
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    Hey forum,

     

    is here any new information about this issue?

     

    I have a Lenovo Thinkpad with switchable graphics (see signature). With the internal graphics card it VC3 works fine. But with the external graphics card (ATI Fire GL 5700) i got the following error c6700016:

     

    Unfortunately I cannot use the internal card together with an external monitor, so I have to use the FireGL for VC3. The driver is the newest one Lenovo provides for this notebook.

     

    19.01.png

    Are the any suggestions? It's really annoying... :-(

     

    __________________

    Lenovo W500, 2,8 Ghz T9600, 8GB RAM, Windows 7 Pro 64-Bit, Acrobat 9

    http://ferienhausbretagne.beepworld.de/

     
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  • jesse9201
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    4. jesse9201,
    Sep 21, 2011 6:09 PM   in reply to (Steven_Spencer)
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    Wow, no solution in 1 whole year? Hope you guys got a refund! I tried to install the trial and got the same issues... how sad they let a good product "go bad". Won't be buying this dud

     
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  • MaxTeller
    Currently Being Moderated
    5. MaxTeller,
    Oct 11, 2011 9:58 PM   in reply to (Steven_Spencer)
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    I too now have the same issue and error message as chiquadrat with my new HP Win7 with Radion HD 6770M super-d-duper notebook computer.  This product is definitely worth putting money into just to keep it current with new technology such as video hardware and video now being USB and not Firewire, etc.  I really love this product, but it is a shame that there are install issues that probably have no merit.  I previously had this loaded on my new computer and had the errors for a while and then, out of nowhere, it started working.  I just installed CS5.5 Master Collection and when I went back to check my VC3, it said I had errors now and had to uninstall it and reinstall it, so I went through all of that and now have the video error again.   I'm hoping it just decides to go away again, but that makes using this software on this new computer highly unreliable and that's not good when your teaching.  Stability and consistency means everything.  I really hope Adobe steps up and improves VC!  Although, I'm not surprised to see that there hasn't been any customer support help here, given the really poor customer service experience I've had with my CS5.5 Master Collection install errors.  Come on Adobe!   Get this application up and running strong with today's technology!

     
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  • MaxTeller
    Currently Being Moderated
    6. MaxTeller,
    Feb 22, 2012 2:08 PM   in reply to MaxTeller
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    I'm just checking back in as my local public library here in Niagara Falls, NY is interested in putting together a video program for teens. I told them I'd be happy to bring my green screen over and demo some software packages for them.  I was having the issue shown above and then, for some strange reason, it disappeared.  But now it is back again.  So now I won't be able to demo the Adobe Visual Communicator which I have been talking up a storm about and the library will most likely be uninsterested in purchasing if I can't get it to work on my computer.

     

    It would really be nice if someone at Adobe would look into this and come up with a solution.    Visual communicator is a great application, but it needs to keep pace with the changes in hardware.

     

    Please Adobe, post something here to let us know you area aware of our issues and hopefully have some kind of solution in the near future.

     

     

     

    Thanks,

     

    Max

     

    AdobeVisualCommunicatorVideoError1.jpgAdobeVisualCommunicatorVideoError2.jpg

    My computer is set to 32bit true color settings!

     
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  • MaxTeller
    Currently Being Moderated
    7. MaxTeller,
    Feb 27, 2012 10:33 PM   in reply to MaxTeller
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    I'm going to try and download the free trial copy and then apply my activation code to the new download and see if that works.  I hope to demo VC on Wednesday on my new Win7 machine as my old XP machine has a hard drive issue so I doubt it will even boot.  It would be nice if VC would work with USB devices since my new computer didn't have a firewire port option.  I'm using my Pinnacle Studio hardware that goes from firewire or RCA to USB.

     

    Please, any help and updates would really be appreciated!

     

    Thanks!

     
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  • MaxTeller
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    8. MaxTeller,
    Feb 28, 2012 5:48 AM   in reply to MaxTeller
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    I'm still searching for a fix.  All of my settings seem correct as suggested in the error message.

     

    Adobe:  Please take some of the profits you earned last quarter and invest a few dollars in this Visual Communicator to bring it up to date!  It is a great product, but the latest hardware improvements are making this valuable software impossible to use.  I know it isn't probably the most profitable product in your portfolio, but I own The Adobe Master Collection suite and I wish this Visual Communicator was included in that package or at the very least available to work with today's hardware.  It's getting increasingly more difficult to find hardware (computers and video cameras) with firewire as the new USB protocals are making the firewire obsolete.  Also, the change to higher resolution wide-screen monitors probably needs to be addressed.  Don't really care if it is in High Def or not.  Just get the updated drivers and hardware connections fixed and get Visual Communicator 4 out!

     

    Hopefully you can find some amount of money in your profits to allocate to the VC4 project.

     

    http://www.adobe.com/aboutadobe/pressroom/pressreleases/201112/Q411Ear nings.html

     

    Thanks,

     

    Max

     
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