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Pre10 crashes, hangs, and "Error compiling movie. Unknown error."

Feb 26, 2012 4:41 PM

I'm using Premiere Elements 10.0 and an am having a lot of trouble.  On a simple project (just half a dozen video clips with audio and some DVD menu stuff) I din't have much trouble. However my bigger project (which is the reason I bought PRE10) isn't working well at all.  My pc specs are at the bottom of the post.


Issue 1.  about a third of the time, when starting PRE10, the opening welcome screen comes up, I hit 'Open Project', it start to load, then gets an error.  With this error I also get an entry in windows event viewer, application log of:  Faulting application adobe premiere elements.exe, version, faulting module gdiplus.dll, version 5.2.6002.22509, fault address 0x0000f47d. 


If I get past that bug, the PRE sometimes just freezes up (a couple times with the audio track still playing, but otherwise frozen).


After many frustrating hours, I think I'm close to having my project complete, and now PRE won't render and create a file.  I've tried just a short snippet, or the entire thing - either way it renders for a while (just a few minutes), then gives the subject line error message - "Unknown error" isn't very helpful!   Once, after getting this error an I let it sit there a whle, it then gave the same gdipluss.dll fault that I typically see on startup.


I'd love to have all of these issues solved, but I most important thing is being about to get some sort of output!  I've tried a variety of output format, all do the same thing (mpeg2, avchd, dvd, hdtv, etc.)






- video format is AVCHD (m2ts) coming from a Panasonic HDC-TM90.

- mostly a single video track with audio, sometimes a second video track layered on top

- narration track in .wav format

- soundtrack in .wav format

- roughly 30 minutes long

- video files are coming off of the external usb 500GB drive

- I've played with setting the rendering location to the mostly empty E: drive or the mostly full C: drive - no difference

- I see from other posts about crashes that a key question is what is the project format set to.  How do I tell??  I chose that a month back (been working on this off and on for a while...) and I don't remember, and don't see how to check the current settings.


   Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.111025-1629)

           Language: English (Regional Setting: English)

System Manufacturer: PCCHIPS

       System Model: P53G

               BIOS: Default System BIOS

          Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz (4 CPUs)

             Memory: 2046MB RAM

          Page File: 1819MB used, 2123MB available

        Windows Dir: C:\WINDOWS

    DirectX Version: DirectX 9.0c (4.09.0000.0904)

DX Setup Parameters: Not found

     DxDiag Version: 5.03.2600.5512 32bit Unicode


       Card name: ATI Radeon HD 3800 Series

     Manufacturer: Advanced Micro Devices, Inc.

        Chip type: AMD Radeon Graphics Processor (0x9505)

         DAC type: Internal DAC(400MHz)

       Device Key: Enum\PCI\VEN_1002&DEV_9505&SUBSYS_E6301002&REV_00

   Display Memory: 512.0 MB

     Current Mode: 1920 x 1080 (32 bit) (60Hz)

          Monitor: SyncMaster P2350/P2350G,SyncMaster Magic P2350G(Digital)

  Monitor Max Res: 1920,1080

      Driver Name: ati2dvag.dll

   Driver Version: 6.14.0010.7236 (English)

      DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 10/25/2011 20:04:50, 304128 bytes


     Drive: C:

Free Space: 52.0 GB

Total Space: 238.5 GB

File System: NTFS

      Model: WDC WD2500JS-60MHB5                          WD-WCANKM19329410.02E04


      Drive: E:

Free Space: 147.8 GB

Total Space: 152.6 GB

File System: NTFS

      Model: ST3160023A


      Drive: F:

Free Space: 32.2 GB

Total Space: 476.8 GB

File System: FAT32

      Model: WD 5000AAJ External USB Device

  • Currently Being Moderated
    Feb 26, 2012 5:01 PM   in reply to cbinford

    Welcome to the forum.


    I would first look at this ARTICLE on Error Compiling Movie.


    Next, see this ARTICLE on crashing/hangling.


    Good luck,



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  • Currently Being Moderated
    Feb 26, 2012 5:14 PM   in reply to cbinford

    For the Project Settings, choose Edit>Project Settings, and you can see them all, with the General Tab (most important), Capture (should not affect your Project), Video Rendering (again, should not have much info for you now), and Default Timeline (defines how the Timeline is set up initially, and not of any real use here).


    Now, and with the Source Files and Project on your E:\, or your external HDD, how much free-space is on your C:\. That can be very important, especially as with only 2GB RAM, you WILL be using your Windows Page File (Virtual Memory) often, and heavily.


    Now, though this is covered in one of the links in the PrE Crashing & Hanging article (Memory & Resources), how is your Page File managed, and is it located on your C:\?


    Also, is your Project file (the PREL) located with the Source Files, on either E:\, or your external HDD? I know that you have tried several locations. Also, where are your Scratch Disks (Edit>Preferences) set to? Those can be very large, and if one has them pointed to a nearly full HDD, can crash things.


    Last, at least for now, is your F:\ your external HDD? If so, it is formatted FAT-32, and that limits file sizes to ~ 4GB. This ARTICLE will tell you how to Convert a FAT-32 HDD to NTSF.


    Good luck,



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  • Currently Being Moderated
    Feb 28, 2012 9:04 PM   in reply to cbinford

    Now, and especially as DVD's are MPEG-2, and hence use GOP, having Chapter Markers too close, can cause issues. Not sure if that is the problem here, but often moving Chapter Markers a few Frames, can get things to work.


    Good luck,



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  • Currently Being Moderated
    Apr 9, 2012 8:55 AM   in reply to cbinford

    cbinford wrote:


    So the new question is whether or not there is some workaround for the ATI card,


    From your specs at the top your graphics driver is "Driver Date/Size: 10/25/2011 20:04:50, 304128 bytes". ATI, like nvidia, tend to release new drivers every couple of months. Go to the AMD website and see if there is a more up to date version and see if that solves your issue.





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