I am having a problem getting one of our employees up and running with Contribute. I have sent them the connection key and when I go down to try and install it I get an error:
Access denied. The file may not exist or there could be a permission problem.
My IT administrator has assured me that he has set the permissions on the server exactly as they are set up for someone who is already running Contribute to work on the same site. I'm running out of ideas here and Googling the problem has not been helpful. Does anyone have any other suggestions on avenues to try?
Europe, Middle East and Africa