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Can't deactivate CS4 Web Premium

Mar 3, 2012 8:41 AM

Tags: #cs4 #deactivation

I am about to reformat a computer and want to deactiave CS4. When I try to deactivate, I get an error that says "uanble to connect."


I have deactivated my firewall, all antivirus software is uninstalled, and when I ping I get a successful connection.


I tried contacting tech support online and he told me to submit a support ticket. When I tried to submit a support ticket it told me to call. When I tried to call I sat on hold for ages. When I tried to request a callback it said phone support is not currently available. This does not seem like it should be so hard? Thank you to anyone who can help. I have deactivated this same software a couple of times in the past without a problem.


I am running Windows 7.

  • Currently Being Moderated
    Mar 3, 2012 8:47 AM   in reply to vitzy

    I wouldn’t bother making myself crazy deactivating.




    Just reformat and reinstall. There is a good chance it will activate just fine…and if there is a problem it’s a quick and easy phone call to get it fixed.





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