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vitzy
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Can't deactivate CS4 Web Premium

Mar 3, 2012 8:41 AM

Tags: #cs4 #deactivation

I am about to reformat a computer and want to deactiave CS4. When I try to deactivate, I get an error that says "uanble to connect."

 

I have deactivated my firewall, all antivirus software is uninstalled, and when I ping activate.adobe.com I get a successful connection.

 

I tried contacting tech support online and he told me to submit a support ticket. When I tried to submit a support ticket it told me to call. When I tried to call I sat on hold for ages. When I tried to request a callback it said phone support is not currently available. This does not seem like it should be so hard? Thank you to anyone who can help. I have deactivated this same software a couple of times in the past without a problem.

 

I am running Windows 7.

573 Views   2 Replies   Latest reply: vitzy, Mar 3, 2012 8:54 AM
 
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  • Bob Levine
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    1. Bob Levine,
    Mar 3, 2012 8:47 AM   in reply to vitzy
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    I wouldn’t bother making myself crazy deactivating.

     

     

     

    Just reformat and reinstall. There is a good chance it will activate just fine…and if there is a problem it’s a quick and easy phone call to get it fixed.

     

     

     

    Bob

     
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  • vitzy
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    2. vitzy,
    Mar 3, 2012 8:54 AM   in reply to Bob Levine
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    This is what I get for trying to do things in the right order for once I guess.   Thanks for the reply.

     
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