I purchased a copy of Photoshop Elements 10 today, and I installed it on my computer (older dell, win xp 32-bit, sp3, 1 gb ram) and I have created a catalog. However, I can't backup the catalog because I consistently get an error that says the program must close. I have traced the error message and it says the problem is with the photoshopelements.exe file and the discwriter.dll file. I can't find any solution to my problem, and I have tried new catalogs, optimization, repair, reconnect, uninstall and reinstall.....all the things one would normally think of. I have searched my computer for that discwriter.dll file, and the only place it appears is the photoshop elements directory, so I know it cant be caused by another program (by the way, I also went to msconfig and turned off all the startup programs and services to ensure there was not a conflict). I have tried registry cleaning programs, anitvirus, antimalware, antispyware; those did nothing. I don't know what else to try.
I just want to keep the pictures of my kids safe, and need to back them up. I would hate to find out I wasted my money on a program that wont work.
Any help will be greatly appreciated.
8500 pictures, not sure of the size exactly. I am trying to back it up on an external drive.
But really, the drive shouldn't matter, since the program crashes well before any transfer or space considerations are made. I never get to a screen that asks where I want to back up. I click on backup, the program waits 10 seconds, then I get the error and the program crashes.
Hey, I got it with the help of some very astute Adobe tech support people. The problem was the configuration of my DVD drives, one set as master and the other as slave. Photoshop didn't like it. I disconnected one, and voila!! no more crashing.