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NiteOwl13131313
NiteOwl13131313
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Error using the 64bit flash install/uninstall on Windows 7 x64

Feb 23, 2012 12:56 PM

Tags: #11 #flash_player #64bit #flash_player_11

I get the following error when using the 64 bit installer and unistaller on my windows 7 64bit:

"Invalid argument or invalid use of argument: %TEMP%/1234.dir/installflashpalyer.exe"

where %TEMP% is my windows temp directory and 1234.dir changes every time.

As a result of this error, the 32bit version of Flash neither installs nor uninstalls. This happens with both the ActiveX and the plugin versions. Installing the 32 bit version separately works just fine. It has been happening ever since the 64 bit version was released.

Any Ideas?

6094 Views   17 Replies   Latest reply: NiteOwl13131313, Apr 2, 2012 12:07 PM
 
Replies
  • Carl E. Myers Jr.
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    1. Carl E. Myers Jr.,
    Feb 23, 2012 2:02 PM   in reply to NiteOwl13131313
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    What are your files in folders C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash?

    What are the contents of the FlashInstall file in both folders?

    What are your browsers?

     
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  • Pat Willener
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    2. Pat Willener,
    Feb 23, 2012 4:59 PM   in reply to NiteOwl13131313
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    From where did you download these installers / uninstallers?

     
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  • NiteOwl13131313
    Currently Being Moderated
    3. NiteOwl13131313,
    Feb 24, 2012 5:46 AM   in reply to Pat Willener
    Report

    I used the instructions and download links at http://forums.adobe.com/message/4041846#4041846.

     

    I am using IE and Firefox for Browsers. The FlashInstall.log files seem to be indentical.

     

    My C:\Windows\System32\Macromed\Flash contents:

     

    Flash64_11_1_102.ocx

    FlashInstall.log

    FlashUtil64_11_1_102_ActiveX.dll

    FlashUtil64_11_1_102_ActiveX.exe

    FlashUtil64_11_1_102_Plugin.exe

    NPSWF64_11_1_102.dll

     

    FlashInstall.log:

     

    =O====== M/11.1.102.62 2012-02-23+20-08-24.911 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\d50c.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\d50c.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\d50c.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-02-23+20-08-34.837 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-08-50.468 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\3988.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\3988.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\3988.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-02-23+20-08-56.249 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-09-02.598 ========

    0000 [I] 00000010 "C:\Users\jpapadop\Downloads\install_flash_player_11_active_x_32bit.e xe"

    0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

    0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

    0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

    0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

    0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

    0007 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11f.ocx

    0008 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.exe

    0009 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.dll

    0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    =X====== M/11.1.102.62 2012-02-23+20-09-09.306 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-09-12.379 ========

    0000 [I] 00000010 "C:\Users\jpapadop\Downloads\install_flash_player_11_plugin_32bit.exe "

    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

    0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

    0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

    0008 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0009 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0011 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0012 [W] 00001036 Software\Opera Software/Plugin Path 2

    0013 [W] 00001036 Software\Opera Software/Plugin Path 2

    0014 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

    0015 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_Plugin.exe

    0016 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

    0017 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0018 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

    =X====== M/11.1.102.62 2012-02-23+20-09-18.260 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-32-39.479 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\4c3.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\4c3.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\4c3.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-02-23+20-34-19.246 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-38-44.777 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\97af.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\97af.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\97af.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-02-23+20-39-17.653 ========

     

     

    and my C:\Windows\SysWOW64\Macromed\Flash contenrs:

     

    Flash11f.ocx

    FlashInstall.log

    flashplayer.xpt

    FlashUtil11f_ActiveX.dll

    FlashUtil11f_ActiveX.exe

    FlashUtil11f_Plugin.exe

    NPSWF32.dll

     

    FlashInstall.log:

     

    =O====== M/11.1.102.62 2012-02-23+20-08-24.911 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\d50c.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\d50c.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\d50c.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-02-23+20-08-34.837 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-08-50.468 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\3988.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\3988.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\3988.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-02-23+20-08-56.249 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-09-02.598 ========

    0000 [I] 00000010 "C:\Users\jpapadop\Downloads\install_flash_player_11_active_x_32bit.e xe"

    0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

    0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

    0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

    0004 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

    0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

    0007 [I] 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash11f.ocx

    0008 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.exe

    0009 [I] 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_ActiveX.dll

    0010 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    =X====== M/11.1.102.62 2012-02-23+20-09-09.306 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-09-12.379 ========

    0000 [I] 00000010 "C:\Users\jpapadop\Downloads\install_flash_player_11_plugin_32bit.exe "

    0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

    0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0003 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

    0004 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

    0005 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0006 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

    0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

    0008 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

    0009 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

    0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0011 [W] 00001036 Software\Opera Software/Last CommandLine 2

    0012 [W] 00001036 Software\Opera Software/Plugin Path 2

    0013 [W] 00001036 Software\Opera Software/Plugin Path 2

    0014 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll

    0015 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11f_Plugin.exe

    0016 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

    0017 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

    0018 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

    =X====== M/11.1.102.62 2012-02-23+20-09-18.260 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-32-39.479 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\4c3.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\4c3.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\4c3.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-02-23+20-34-19.246 ========

     

    =O====== M/11.1.102.62 2012-02-23+20-38-44.777 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\97af.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\97af.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\97af.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-02-23+20-39-17.653 ========

     
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  • Chris Campbell
    8,533 posts
    May 4, 2010
    Currently Being Moderated
    4. Chris Campbell,
    Feb 24, 2012 2:32 PM   in reply to NiteOwl13131313
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    Thanks for the log.  Could you try cleaning out your temp folder, restarting the system then trying again?

     

    Chris

     
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  • Chris Campbell
    8,533 posts
    May 4, 2010
    Currently Being Moderated
    5. Chris Campbell,
    Feb 24, 2012 4:38 PM   in reply to Chris Campbell
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    I've talked with our installer group and none of us have seen this error before.  What version of Windows are you using (Home, Premium, etc) and what locale are you in (US or somewhere else)?

     

    Thanks,

    Chris

     
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  • NiteOwl13131313
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    6. NiteOwl13131313,
    Feb 27, 2012 6:42 AM   in reply to Chris Campbell
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    I am using Windows 7 Ultimate 64-bit and I am in the U.S.

     

    I tried clearing out the temp folder, that did not help. The direcroty under the temp folder that is in the error message actually is the one the installer creates every time, I am assuming in order to install the 32bit software. From what I was able to figure out, the reason it errors out is because it tries to launch itself as a parameter. Here is a snippet from process explorer with the error superimposed: This is where it errors out and the 64-bit is installed but no 32-bit.

     

    Flasherror.png

    Actually both the 64-bit installer and uninstaller exhibit the same behaviour.

     
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  • jpfeif
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    7. jpfeif,
    Feb 29, 2012 2:24 PM   in reply to NiteOwl13131313
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    NiteOwl,

     

    Would you re-post the contents of the installation log file in System32 please?

    C:\Windows\System32\Macromed\Flash\FlashInstall.log

     

    Thanks,

    John

     
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  • NiteOwl13131313
    Currently Being Moderated
    8. NiteOwl13131313,
    Mar 2, 2012 6:30 AM   in reply to jpfeif
    Report

    =O====== M/11.1.102.62 2012-03-02+13-18-12.090 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\56d8.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\56d8.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\56d8.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-03-02+13-18-13.788 ========

     

    =O====== M/11.1.102.62 2012-03-02+13-18-22.800 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\80d4.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\80d4.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\80d4.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-03-02+13-18-24.829 ========

     
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  • jpfeif
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    9. jpfeif,
    Mar 2, 2012 1:55 PM   in reply to NiteOwl13131313
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    NiteOwl,

     

    It appears that you are still posting the logfile C:\Windows\SysWOW64\Macromed\Flash\FlashInstall.log. I can tell because of the  "-install -skipARPEntry -iv 1" arguments. These arguments are only sent to the 32-bit installer.

     

    I would like to see your installation log file for the 64-bit installation. This is the location (notice that the 64-bit log file lives in System32, not SysWOW64).

    C:\Windows\System32\Macromed\Flash\FlashInstall.log

     

    Thanks,

    John

     
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  • NiteOwl13131313
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    10. NiteOwl13131313,
    Mar 4, 2012 5:16 PM   in reply to jpfeif
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    That is my FlashInstall.log from my system32 directory. As I mentioned before, both of those logs in my System32 and SysWOW64 look identical.

     
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  • NiteOwl13131313
    Currently Being Moderated
    11. NiteOwl13131313,
    Mar 5, 2012 7:03 AM   in reply to jpfeif
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    John,

     

    Just to clarify, here is what I did this morning:

    I ran the uninstaller (uninstall_flash_player_64bit.exe, which gave me the error just like above). I then cleaned all my temp and Macromed Directories and rebooted my machine.

    I then used the 64bit installers of both the ActiveXand the plugin versions of Flash11. Both times a got an error similar to the wbove (The temp directory changes). Inow have identical FlashInstall.log files in both my System32 and SysWOW64 Macromed/Flash directories containing the following:

     

    =O====== M/11.1.102.62 2012-03-05+14-47-01.138 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\9c5f.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\9c5f.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\9c5f.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-03-05+14-47-03.941 ========

     

    =O====== M/11.1.102.62 2012-03-05+14-47-20.183 ========

    0000 [I] 00000010 "C:\users\jpapadop\temp\tmp\e754.dir\INSTAL~1.EXE" "c:\users\jpapadop\temp\tmp\e754.dir\installflashplayer.exe" -install -skipARPEntry -iv 1

    0001 [F] 00001003 c:\users\jpapadop\temp\tmp\e754.dir\installflashplayer.exe

    =X====== M/11.1.102.62 2012-03-05+14-47-21.943 ========

     

    The System32/Macromed/Flash directory also contains:

    Flash64_11_1_102.ocx

    FlashUtil64_11_1_102_ActiveX.dll

    FlashUtil64_11_1_102_ActiveX.exe

    FlashUtil64_11_1_102_Plugin.exe

    NPSWF64_11_1_102.dll

     

    and Flash works in my 64bit IE works but not in my 32bit IE nor in Firefox 10.

     

    Let me know if you need more info and thanks for your help.

     
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  • Carl E. Myers Jr.
    Currently Being Moderated
    12. Carl E. Myers Jr.,
    Mar 5, 2012 7:44 AM   in reply to NiteOwl13131313
    Report

    Have you tried this?

    Download these files to your desktop:

    Flash Player for Internet Explorer

    Flash Player for other browsers

    Download this uninstaller:

    Windows 64-bit: http://download.macromedia.com/pub/flashplayer/current/uninstall_flash _player_64bit.exe

    Exit all browsers and disconnect from the Internet.

    Run the uninstaller.

    Reboot.

    Delete the Flash folder in folders C:\Windows\System32\Macromed and C:\Windows\SysWOW64\Macromed.

    Delete the Flash Player folder in folders %appdata%\Adobe and %appdata%\Macromedia.

    Run the installers.

     
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  • NiteOwl13131313
    Currently Being Moderated
    13. NiteOwl13131313,
    Mar 8, 2012 7:51 AM   in reply to Carl E. Myers Jr.
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    Did that, same result as my post above. Had to use the 32bit installers separately to use Flash in Firefox.

     
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  • NiteOwl13131313
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    14. NiteOwl13131313,
    Mar 28, 2012 5:20 AM   in reply to NiteOwl13131313
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    Have you guys come up with anything else on this?

     
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  • jpfeif
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    15. jpfeif,
    Mar 28, 2012 4:17 PM   in reply to NiteOwl13131313
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    Hi NiteOwl,

    We're working on it. I will let you know when we have a fix available.

    Thanks!

    John

     
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  • Pat Willener
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    16. Pat Willener,
    Mar 28, 2012 9:04 PM   in reply to NiteOwl13131313
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    NiteOwl13131313 wrote:

     

    Had to use the 32bit installers separately to use Flash in Firefox.

    The 64-bit installer will install both 32-bit & 64-bit Flash Players.

     

    Have you tried the latest Flash Player 11.2. 202.228 ?

     
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  • NiteOwl13131313
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    17. NiteOwl13131313,
    Apr 2, 2012 12:07 PM   in reply to jpfeif
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    I downloaded the new uninstaller and installers (version 11.2.202.228) and they all work perfectly now.

    Thanks for your help.

     
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