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tulehu
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premiere elements shutting down

Mar 5, 2012 6:38 AM

Tags: #premiere #elements-9

we are using premiere elements 9. the programe shut down when you work with is at any time doing different kind of steps on multiple Mac's. It doesn't matter if you are working 10 minutes or 20 after a while is closses without reporting any problem.

can anyone help me out.

 

greetings

ronald

 

ps sorry for my bad english

899 Views   15 Replies   Latest reply: tulehu, Mar 6, 2012 3:37 AM
 
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  • Steve Grisetti
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    1. Steve Grisetti,
    Mar 5, 2012 6:44 AM   in reply to tulehu
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    If you are using Premiere Elements on a network, there are some special things things you need to do.

     

    I'd recommend you contact Adobe Tech Support by clicking the Contact Adobe button at the bottom of this web page.

     
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  • tulehu
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    2. tulehu,
    Mar 5, 2012 6:49 AM   in reply to Steve Grisetti
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    it are all stand alone Mac's. The only thing they get from a network is the internet, you don't have to log in or so?

     
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  • Steve Grisetti
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    3. Steve Grisetti,
    Mar 5, 2012 6:53 AM   in reply to tulehu
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    Which version of the operating system are you using?

     

    What model of camcorder is your video coming from and what format is it?

     

    When you start your Premiere Elements project, which project settings are you selecting? If you're selecting the correct project settings, there will be no red lines above the clips when you add them to your timeline. Is that what is happening in your projects?

     

    Do you render your timelines whenever you see red lines above the clips?

     
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  • tulehu
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    4. tulehu,
    Mar 5, 2012 7:10 AM   in reply to Steve Grisetti
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    we are using Mac OS X version 10.6.8

    using  panasonic SDR SW2 and HDC SD60 one is MTS the other on MOD

    selecting PAL DV (options standart and widescreen)

    if you import a clip there's a small red line, but it turns into green when you render.

     
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  • Steve Grisetti
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    5. Steve Grisetti,
    Mar 5, 2012 7:23 AM   in reply to tulehu
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    First, we highly recommend against using two such different formats in the same project. It almost always leads to problems.

     

    Second, your project settings are incorrect for BOTH formats.

     

    I could find no specs on the SDR SW2, so I don't know what format, resolution and codec it uses for its video. MOD files are usually standard definition 720x480 (720x576 PAL), but without knowing, I can't advise you on the project settings.

     

    The HDC SD60 is an AVCHD camcorder. To edit this video, your project should be set up for AVCHD 1920x1080.

     

    In any event, these two video formats should NOT be used in the same project together. And, as I explain in my books as well ias well as in my Basic Training tutorials, matching your project settings to your source video is VITAL to a successful video editing experience.

    http://forums.adobe.com/thread/537685

     

    .

     
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  • tulehu
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    6. tulehu,
    Mar 5, 2012 7:27 AM   in reply to Steve Grisetti
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    we don't use both camera's in the same project, but it happends at both different formats on different mac's. importing is not the problem, that works just fine and editing also works, but without any notion it just shuts down, no matter what you where doing ??/

     
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  • Steve Grisetti
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    7. Steve Grisetti,
    Mar 5, 2012 8:03 AM   in reply to tulehu
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    This is because your project settings do not match your video.

     
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  • Aniks
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    8. Aniks,
    Mar 5, 2012 10:38 PM   in reply to tulehu
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    Even if you are using different clips on different project settings which is although not advisable, it should NOT crash.

    Also, I couldn't figure out what would be causing the issue, but I would suggest you to have enough empty space on your HardDisk.

    And, there was an update for Adobe Premiere Elements 9. Maybe, that will help.

    The update can be found here

     

    Hope it helps,

    Aniks

     
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  • tulehu
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    9. tulehu,
    Mar 6, 2012 12:21 AM   in reply to Aniks
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    I agree with Aniks caus the programme works fine but after 10, 20 minutes or so it just shuts down. I will install the update en try to find updates for the videodriver as well.

    I will post again when I did all that

     

    thanks 4 the help

     
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  • tulehu
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    10. tulehu,
    Mar 6, 2012 3:08 AM   in reply to tulehu
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    I searched for updates but elements says it's already the latest version. when i started element at one mac I got an error. I saved the report and this is just a small part of it (the latest thread is 035)

     

    getting a little bit hopeless over here :-(

     

    Ronald

    ______________________________________________________________________ ___________________________________

    Process: Adobe Premiere Elements [188]

    Path: /Applications/Adobe Premiere Elements 9/Adobe Premiere Elements.app/Contents/MacOS/Adobe Premiere Elements

    Identifier: com.adobe.Adobe Premiere Elements.framework

    Version: N224.08092010.240488 (9.0)

    Code Type: X86 (Native)

    Parent Process: launchd [94]

     

    Date/Time: 2012-03-06 10:24:27.849 +0100

    OS Version: Mac OS X 10.6.8 (10K549)

    Report Version:  6

     

    Interval Since Last Report:          1447115 sec

    Crashes Since Last Report:           23

    Per-App Interval Since Last Report:  80154 sec

    Per-App Crashes Since Last Report:   5

    Anonymous UUID: 9F46D124-2F72-4F85-BE42-C4E8565DD702

     

    Exception Type: EXC_BREAKPOINT (SIGTRAP)

    Exception Codes: 0x0000000000000002, 0x0000000000000000

    Crashed Thread: 0  Dispatch queue: com.apple.main-thread

     

    Thread 0 Crashed: Dispatch queue: com.apple.main-thread

    0 com.adobe.dvacore.framework    0x0018cebc dvacore::utility::ThreadSafeMessageDialog(char const*) + 380

    1 com.adobe.dvacore.framework    0x0009baab dvacore::debug::BreakAfterContractDialog(char const*, char const*, int) + 251

    2 ...ore.Frameworks.AudioSupport 0x038be022 ML::CoreAudioHost::LoadCoreAudioDriver(std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 642

     
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  • Aniks
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    11. Aniks,
    Mar 6, 2012 3:14 AM   in reply to tulehu
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    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4930

     

    This is the link you are supposed to follow.

     

    Also, I was wondering if you launched your app, was it from a standard user?

     

    Thanks,

    Aniks

     
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  • Aniks
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    12. Aniks,
    Mar 6, 2012 3:15 AM   in reply to tulehu
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    Also, if it still doesn't solve your issue, you may want to contact Adobe Support.

    They may help you.

     
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  • tulehu
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    13. tulehu,
    Mar 6, 2012 3:19 AM   in reply to Aniks
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    yes its a standard user, you don't have to log in, you just it turn on and you can use the mac and all of the programmes installed

     
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  • Aniks
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    14. Aniks,
    Mar 6, 2012 3:21 AM   in reply to tulehu
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    Yes, then the update 9.0.1 was aimed to avoid this crash. Just download that update and follow the instruction. This must fix your problem.

     

    Thanks,

    Aniks

     
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  • tulehu
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    15. tulehu,
    Mar 6, 2012 3:37 AM   in reply to Aniks
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    thanks, I will use your link for the update and i will post here if that was the solution

     

    Ronald

     
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