Dear user,

If you aren't getting your Print dialog like above then i doubt that your version is 10.1.2. Kindly check your version from Acrobat->'About Acrobat' and let us know the result. Also, do try setting duplex from 'Properties' and check if that works fine for you.

Please understand that this forum is absolutely not a means of communicating directly with Adobe. It s a User to User Forum primarily provided as a means of end users assisting each other. Adobe executives and management do not monitor these forums directly. Some Adobe employees do monitor these forums, pretty much on a volunteer basis and try to provide some assistance and feedback to decision makers.

The changes in Acrobat & Reader 10.1.2 associated with printing were clearly a big problem. As far as we know,  no one actually lost the capability of controlling simplex versus duplex printing, but rather, a very ill-conceived mechanism was introduced that assumed that if your printer has duplex capabilities of any type, you would or should use them.

The plans of record are to provide a fix for this issue in the next quarterly update to Acrobat and Reader due next month. There will be a control for duplex in the print dialog, but it will only reflect what you have already set in the printer properties (either on Windows or Macintosh). The dialog will allow you to change that setting while in Acrobat, but it will not make assumptions as to what you could or should do vis-a-vis duplex printing. In this respect, it will be similar to print dialogs in applications such as Microsoft Office in terms of allowing access to duplex printing, but not forcing it.

However, there is something peculiar in your particular situation. Normally, with Acrobat & Reader 10.1.2, if the printer supports duplex as determined by the printer's PPD file (for PostScript devices) or from the driver otherwise, you would see a duplex control in the print dialog itself. The fact that your printer supports duplex (correct?) and that you aren't seeing the duplex control in the print dialog is a problem we aren't currently aware of. You are seeing the forcing of duplex without the ability to control it from the print dialog? Correct? I'll send the report of this to the appropriate group within Acrobat engineering.

         - Dov

Hi Dave,

I would like you to test what happens if you takes out the print with such setting.Are you getting both side prints with this 'Print on both sides' checked?

It might be the case that some other setting at your end is making it to disable. Please check and let us know. Also, please forward the url from where you have downloaded the driver. The driver is capable of doing duplex at my end from Properties also(see the attached screenshot)

The Stylus Photo R285 physically cannot print duplex. If you've installed the driver from Epson's website and have not got an actual printer plugged in, it defaults to showing everything as the dialogs are shared assets between a number of Stylus models. Once it detects the printer and reads the ident string, the duplex setting is disabled as per my screenshot.

sonal2890 wrote:

 

Hi Dave,

I would like you to test what happens if you takes out the print with such setting.Are you getting both side prints with this 'Print on both sides' checked?

It might be the case that some other setting at your end is making it to disable. Please check and let us know. Also, please forward the url from where you have downloaded the driver. The driver is capable of doing duplex at my end from Properties also(see the attached screenshot)

Printouts are simplex even with the checkbox turned on. Showing the checkbox in the first place is the incorrect behavior.

sonal2890 wrote:

 

Hi Dave,

What if you check 'Print on both sides' at print dialog and then takes print out? Are you getting only alternate no. of pages in that case or any disturbed order of pages? If no, then I think its expected and correct behavior  because eventually you are getting simplex output from simplex printer.