Skip navigation
olafnew
olafnew Calculating status...
Currently Being Moderated

How to create a support ticket for FMS?

Feb 28, 2012 5:14 AM

Good day - how do i create a support request for my new Flash Media Interactive Server? I've tried to contact our Russian Adobe support - but got a reply stating, that FMS is not supported by adobe support.. Btw - how can that be?! But, nevertheless - i do need to open a support ticket, as i have several problems, which interfere with production of FMS..

630 Views   5 Replies   Latest reply: nnmk, Mar 7, 2012 1:53 AM
 
Replies
  • olafnew
    Currently Being Moderated
    1. olafnew,
    Feb 29, 2012 6:19 AM   in reply to olafnew
    Report

    Guys - anyone, please help - how do i create a support ticket on Adobe website?

     
    |
    Mark as:
  • JayCharles
    Currently Being Moderated
    2. JayCharles,
    Feb 29, 2012 6:43 AM   in reply to olafnew
    Report

    AFAIK, you have to purchase a support plan from Adobe if you want direct support beyond purchase and licensing of FMS. Have you purchased support?

     
    |
    Mark as:
  • olafnew
    Currently Being Moderated
    3. olafnew,
    Mar 6, 2012 7:04 AM   in reply to JayCharles
    Report

    So, no matter that it is a newly purchased license of FMS - i need to pay support some extra?!

     
    |
    Mark as:
  • JayCharles
    Currently Being Moderated
    4. JayCharles,
    Mar 6, 2012 7:12 AM   in reply to olafnew
    Report

    That's my understanding of things. I've found that with desktop products like creative suite, Adobe provides limited support for installation and licensing issues, but I've never been able to get FMS support directly from adobe without a support contract.

     

    What sort of problem are you having? Perhaps you can find help here in the forum.

     
    |
    Mark as:
  • nnmk
    Currently Being Moderated
    5. nnmk,
    Mar 7, 2012 1:53 AM   in reply to JayCharles
    Report

    Based on experience with this matter, I would just like to confirm that what JayCharles says about the support is correct.

    You need to purchase support for FMS and other products like Connect etc....

    If you have bought FMS through Adobe distributor or partner, they could (and should) help you with this (buying support).

     

    And finally, the good people on this forum can also help as they did help me many times....

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points