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JER Rowell
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Adobe Media Encoder not recognizing audio

Mar 6, 2012 5:32 PM

I have MXF file I need to encode on a daily basis, but AME shows there is not audio in the files. QuickTime plays (and exports) the files great with audio (showing the audio as 16-bit integer big endian) Anyway I can force AME to recognize the audio?

782 Views   9 Replies   Latest reply: Jim Simon, Mar 8, 2012 9:22 PM
 
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  • Jim Simon
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    1. Jim Simon,
    Mar 6, 2012 9:59 PM   in reply to JER Rowell
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    From what camera?

     
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    2. JER Rowell,
    Mar 7, 2012 8:32 AM   in reply to Jim Simon
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    Files are coming from Flipfactory Telestream. They are finished files that need to be fliped to QT.

     
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  • JER Rowell
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    3. JER Rowell,
    Mar 7, 2012 8:47 AM   in reply to JER Rowell
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    Premiere Pro does not see the audio either. Quicktime and Media 100 play the audio great.

     
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    4. JER Rowell,
    Mar 7, 2012 8:47 AM   in reply to Jim Simon
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    Premiere Pro does not see the audio either. Quicktime and Media 100 play the

    audio great.

     
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  • Jim Simon
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    5. Jim Simon,
    Mar 7, 2012 9:30 AM   in reply to JER Rowell
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    It looks like FlipFactory is itself a video conversion tool.  So I'd ask, why are you setting it to create files that don't suite your needs, thus adding a second conversion step?  Why not just have FlipFactory create the files you need?

     
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  • JER Rowell
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    6. JER Rowell,
    Mar 7, 2012 10:06 AM   in reply to Jim Simon
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    This is at a Television Station. Shows and Promos are digitally delived to the station in a multitude of formats to our "Master Control". They have a server that recieves the files and flips them (via Flipfactory Telestream) into a format our main HD playout server uses to playout to air. The output setting for this process can not be changed (might change in the future?).

     

    I need the promos that these companies send. So I have to grab the flipped files from our "Master Control". The raw files that were sent are not a playable (for me) format. I can "flip" them manually using Quicktime, but I would like to be able to set up watch folders that AME can use to grab the various promos and flip them as they are recieved.

     

    Hope this all makes sense...

     
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  • Jim Simon
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    7. Jim Simon,
    Mar 8, 2012 1:45 PM   in reply to JER Rowell
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    It does make sense.  But my next question is, what format are the originals in?  It'd be better to use those than using a "flipped" version.

     
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  • JER Rowell
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    8. JER Rowell,
    Mar 8, 2012 2:40 PM   in reply to JER Rowell
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    I get what your saying, but the files come to us via an proprietary Pitch Blue system. The version of Flipfactory is an integrated part of that pitchblue system. I have to make what's outputted from that to work. The MXF files are good, just Adobe products don't like them.

     
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  • Jim Simon
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    9. Jim Simon,
    Mar 8, 2012 9:22 PM   in reply to JER Rowell
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    Yeah, that is a tough spot to be in.  About the only other suggestion I can make is to use the Flip to create duplicates, the MXF for broadcast and the QT for...whatever.

     
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