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Bellaneph
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Firefox Flash Player Black Screen (or just nothing there)

Mar 2, 2012 7:05 PM

I have never had a problem before yesterday with viewing flash [spam link removed]. Then yesterday, I tried to watch CBS online Criminal Minds and I got audio, but the screen was black and you couldn't access "settings." Then today, I tried to access the viewing feature of documents on Ancestry.com and same problem - black screen instead of a picture.  When I go to the Global Settings page for Flash Player, I CAN'T EVEN SEE THE BOX.  Even on the "test" flash player website when it say's if you see an error in the box it's not working properly, I CANT EVEN SEE THAT BOX!  Anyone?

 

Attached are pictures of the error logs from the ancestry page.

firefox errors3.jpgfirefox errors1.jpgfirefox errors2.jpg

I have tried EVERYTHING from installing all kinds of different versions of flash player and Firefox and starting Firefox in Safe Mode.  I even manually disabled all extensions and add-on's at one point.  Nothing works. 

 

I also tried disabling hardware acceleration on Firefox and from Flash player on pages that did work properly.  It seems to only be isolated to Firefox, because the Criminal Minds stream and Ancestry docs view fine on Chrome and IE.  Today I completely uninstalled Firefox (including add ons, my profile, my bookmarks - everything) and Flash (even used the flash uninstall program) and then reinstalled with completely new updated versions of both and still nothing.  I am using Windows 7 64 bit.

 

Anyone know what those error messages mean and what I can do about them?

 

Thanks

 
Replies
  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Feb 9, 2012 1:42 PM   in reply to Bellaneph

    Hi,

    Could you try creating a new Firefox profile to see if that helps resolve the problem?

     

    http://support.mozilla.org/en-US/kb/Basic%20Troubleshooting#w_8-make-a -new-profile

     

    Thanks,

    Chris

     
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    Feb 10, 2012 11:50 PM   in reply to Bellaneph

    Have you tried turning off hardware acceleration in Firefox?

     
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    Feb 16, 2012 3:58 PM   in reply to Bellaneph

    Cache.jpg

    I had the same problem listed in this thread and tried everything--drivers, BIOS, other updates, you name it--and it FINALLY was fixed when I did what's described above. Hope it helps you guys too.

     
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    Mar 2, 2012 12:21 PM   in reply to jrozek

    I know very little about software, however, I did notice three things: 1) sometimes videos play (and do not play) on the very same website; 2) a second computer I have with the same OS and Firefox installed works perfectly (the only difference is Windows 7 is 32bit on one and 64 on the other); 3) when I right click on the black box and click on Inspect Element, it says: div#watch-player.flash-player; 4) On TED.com, on those videos that play back properly, right clicking does not yield the same menu.  What comes up is an Adobe Flash Plauyer menu.  I had recently installed and uninstalled DIVX player on one computer, but not the other. Could this be related?

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Mar 5, 2012 10:43 AM   in reply to TwichTred

    Twich,

    You might want to start your own thread for you problem so it doesn't get lost.  What websites are you seeing these black boxes on?  Can you give me a specific URL?

     

    Given your statement that right clicking on them gives the normal browser context menu, that leads me to believe that Flash isn't active in this area as you expect it to be (otherwise we'd see the flash player context menu.)

     

    Chris

     
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    Mar 5, 2012 1:27 PM   in reply to Chris Campbell

    Hi Chris. Thank you for responding. Here are some specific URLs that do not work: http://grupohalcon.wordpress.com/    and     http://www.youtube.com/watch?v=RaZtsCwrfxY&context=C35d7c40ADOEgsToPDs kKVGsDrR1sQ24iQ9CtIjZTg. Nothing on Youtube seems to work. This video on Vimeo does: http://vimeo.com/groups/f3kdlg/videos/14338970.    Strangely enough, some websites have both working and non-working vidoes.  This one on the TED website works: http://www.ted.com/talks/bryan_stevenson_we_need_to_talk_about_an_inju stice.html    while this one does not:   http://www.ted.com/talks/jeffrey_kluger_the_sibling_bond.html

     

    I have attached two screenshots of what happens when I right click on the grupohalcon website and then what I see when I right click on one of the videos on the TED site.

    Screenshot1.pngScreenshot2.png

     

    I would be very appreciative of your insights.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Mar 6, 2012 3:53 PM   in reply to TwichTred

    Twich,

    On the system with problems displaying Flash content, is the user a standard user or Administrator?  Do you notice any difference if you disable UAC?

     

    http://kb2.adobe.com/cps/404/kb404888.html

     

    Thanks,

    Chris

     
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    Mar 7, 2012 3:22 AM   in reply to Chris Campbell

    On both systems the user is an administrator.  UAC is disabled on both. 

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Mar 7, 2012 6:17 PM   in reply to TwichTred

    Twich,

    Did you try creating a new Firefox profile to see if it helped?

     

    Chris

     
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    Mar 8, 2012 1:45 PM   in reply to Chris Campbell

    I hadn't originally tried that because Bellaneph in his comment above said it didn't work. 

     

    But, it did work for me! Thanks Chris.

     

    I have two further questions:

    1) Do you now know what  caused the problem?

    2) How do you suggest I continue?  Should I continue using the new profile, and reinstall all my bookmarks and addons to see what it was that caused the problem?

     

    Best regards,

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Mar 8, 2012 2:01 PM   in reply to TwichTred

    Not sure what caused the problem.  I'd definitely recommend reinstalling your bookmarks.  Addons, I'd suggest doing half at a time and check between attempts to see if you run into problems viewing the streams.

     

    Glad to hear you got it to work though!

     

    Chris

     
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    Mar 8, 2012 10:59 PM   in reply to Chris Campbell

    Sounds smart. Thank you.

     
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    Mar 13, 2012 9:48 AM   in reply to Bellaneph

    jrozek's solution worked for me.

     

    In the case of my machine (win 7), I could not watch video in any browser (chrome, ff or ie)  Strangely, youtube videos would play correctly but all other browser-embedded video loaded but just showed a blank, black screen.

     

    I would encourage all to test in more than one browser so you can pinpoint/eliminate a specific browser as the cause of the issue.

     
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    Nov 27, 2013 12:15 PM   in reply to jrozek

    Hi,

     

    I tried jrozek's solution but it didn't work. I still have black screens for flash based games. Initially had problems when I tried to maximise a game (http://armorgames.com/swords-potions-2-game/15176), then gradually got worse till the screen was black. I noticed about a week or so early, other people commenting on another game also hosted by armor games: http://armorgames.com/wartune-game/14063 they had experienced black screen. At one stage this also caused my system to crash. Appreciate if anyone can suggest some solution to this, thankyou.

     
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