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olfa-c
olfa-c
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Problems with Folio Builder Pannel. I can´t start session

Mar 7, 2012 1:57 AM

I´m having trouble with the folio builder pannel, i´m triying to start a new session using my password but i can´t, it says "Error de inicio de sesión [svr.InvalidLogin]", help me please.

Thanks

2127 Views   15 Replies   Latest reply: CaccamoAntonio, Apr 18, 2012 6:15 AM
 
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  • Bob Bringhurst
    3,494 posts
    May 29, 2007
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    1. Bob Bringhurst,
    Mar 7, 2012 4:47 PM   in reply to olfa-c
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    Can you use this Adobe ID to sign in to http://digitalpublishing.acrobat.com?

     
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  • olfa-c
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    2. olfa-c,
    Mar 8, 2012 1:20 AM   in reply to Bob Bringhurst
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    Yes I can, the password it´s ok. Could it be an installation problem? last week, this folio builder panel was running ok, but in this moment, the panel, don´t let me sign in, in this image you can see the actual state of the panel, and it doesn´t change...

     

    pd.: i´m running Indesign CS5, Folio Builder Panel v.1.1.9.1 and Folio Producer tools V. 1.8.0.

     

    folio.jpg

     
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  • Bob Bringhurst
    3,494 posts
    May 29, 2007
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    3. Bob Bringhurst,
    Mar 8, 2012 7:22 AM   in reply to olfa-c
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    Have you tried reinstalling the tools?

     
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  • olfa-c
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    4. olfa-c,
    Mar 8, 2012 7:37 AM   in reply to Bob Bringhurst
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    Yes, of course, i did it...

     
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  • Bob Bringhurst
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    May 29, 2007
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    5. Bob Bringhurst,
    Mar 8, 2012 11:42 AM   in reply to olfa-c
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    I'm not sure what's causing this problem. Have you tried signing out and signing back in?

     
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  • olfa-c
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    6. olfa-c,
    Mar 9, 2012 12:47 AM   in reply to Bob Bringhurst
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    I can´t sign in, the panel shows the message you can see in the attached image all the time, i don´t know what to do, i hope that next upgrade, on monday, will solve the problem...

     
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  • Bob Bringhurst
    3,494 posts
    May 29, 2007
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    7. Bob Bringhurst,
    Mar 9, 2012 11:22 AM   in reply to olfa-c
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    Try creating a different Adobe ID and signing in. Make sure that your Adobe ID doesn't have special characters. If that works, then we know it's a problem with the Adobe ID. If it doesn't work, it's a problem with the panel setup.

     
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  • olfa-c
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    8. olfa-c,
    Mar 12, 2012 1:31 AM   in reply to Bob Bringhurst
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    Hi, i have another Adobe ID, but the problem is that the panel doesn´t let me to sign in, i think i will wait the next upgrade to see if the problem will solve...thanks

     
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  • Jianlan Song
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    9. Jianlan Song,
    Mar 12, 2012 10:53 AM   in reply to olfa-c
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    You can log out from CS Live. On the top right cornor of the InDesign app, you should see the "CS Live" icon and sign out from there. then you can relaunch your Folio builder panel and try to sign in again.

     
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  • olfa-c
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    10. olfa-c,
    Mar 13, 2012 3:59 AM   in reply to Jianlan Song
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    I´m having the same problem with the CS Live panel, it doesn´t let me to sign in or sing out, it says me that there are an internal error, i just have downloaded the new upgrades, and the folio builder panel says me that the user name is different than the password, but it´s imposible to input a new one, who can i reset this panel, how can i delete the user preferences??

     
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  • deivisali
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    11. deivisali,
    Mar 23, 2012 6:56 AM   in reply to olfa-c
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    Restart Indesign Preferences:

     

    (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.

    (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.

     

    from

    http://help.adobe.com/en_US/indesign/cs/using/WSa285fff53dea4f86173837 51001ea8cb3f-6d21a.html

     
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  • olfa-c
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    12. olfa-c,
    Mar 26, 2012 12:43 AM   in reply to deivisali
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    Thanks, i did it, i reinstalled the program too, and the problem didn´t finish, reinstall de CS5 complete suite is the next thing i will do...

     
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  • negilaxman
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    13. negilaxman,
    Apr 4, 2012 5:59 AM   in reply to olfa-c
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    It sounds like an old password has been captured in the auto-login settings and is preventing you from entering the current, correct password. To remove the captured password, so the following:

    1) Quit InDesign and any other CS apps
    2) Use the Activity Monitor to quit the CS5ServiceManager or CS5.5Service Manager
    3) Next delete this file based on version:
    /Users/lnegi/Library/Application Support/Adobe/CS5ServiceManager/preference/csxs2.pref
    /Users/lnegi/Library/Application Support/Adobe/CS5.5ServiceManager/preference/csxs2.pref
    4) Then remove this item from the Keychain Access based on version:
    Adobe-CS-5-renga
    Adobe-CS-5.5-renga

    To remove from the keychain:

    1. Navigate to /Applications/Utilities and launch the Keychain Access.app
    2. If the lock icon in the upper left appears locked, click on it and enter your password to unlock it.
    3. Select the “login” item in the Keychains list in the top left.
    4. Select “Passwords” from the category list.
    5. Type “renga” in the search field in the top right.
    6. Select any matches and press the delete key.
     
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  • olfa-c
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    14. olfa-c,
    Apr 9, 2012 2:26 AM   in reply to negilaxman
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    Yeah man!!!!!, that was the problem and this is the correct solution, now the folio builder panel is working without trouble, thanks a lot!!!

     
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  • CaccamoAntonio
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    15. CaccamoAntonio,
    Apr 18, 2012 6:15 AM   in reply to negilaxman
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    Hallo,

     

    I am a Win-User. I have tried to start InDesign, and then press Shift+Ctrl+Alt. and I clicked Yes when asked if I wanted to delete preference files. Nevertheless the login panel remains still blocked (on the 'CS Live Link' top right and on the Folio Builder as well). The message I get in this case is that the user and the psw don't agree...

     

    Is there a way to change the user account  and/or the password? Unfortunately this installation was made by someoneelse and I have the faintest idea of what he has used...

     

    Many Thanks!

    Bye

     
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