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Move Tool does not move layer when dragging with Wacom tablet

Jan 14, 2013 5:01 PM

  Latest reply: Harpua42, Dec 13, 2013 10:25 AM
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  • Currently Being Moderated
    Mar 9, 2012 2:19 PM   in reply to gmanacsa

    are u running Lion?  Wacom drivers not compatable with Lion.
    G

     

    [Moderator] Recent Wacom drivers (since Driver 6.1.6-4 from 22 Nov 2010) are compatable with Lion (10.7), Snow Leopard (10.6), and Leopard (10.5).

     
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    Oct 5, 2011 5:57 AM   in reply to Grant H

    No, I'm running on Snow Leopard 10.6.8 on a 2010 Macbook Pro.

     
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  • Currently Being Moderated
    Oct 25, 2011 1:27 PM   in reply to hirshmon

    Hi Thanks for bringing this issue. I am having same issue when I plugged in my Intuos4 with Photoshop. If Intuos is unplugged everything is working normal but when I plug it in, I can't move stuff with my trackpad (still able to move with pen and arrow keys) along with other issues people are reporting here.

     

    Please fix this issue ASAP.

     

    Thanks, Harjinder

     
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  • Currently Being Moderated
    Nov 24, 2011 9:25 AM   in reply to hirshmon

    Hi everyone,

     

    I'm experiencing the same problem with the snapping using Photoshop CS5 with the Wacom Intuos 4. Objects will not move properly after a while of usage, resulting to having to shut down the program and start again (problems starts again shortly after).

     

    Has there been a solid solution to this problem yet?

     

    Specs:

    - Latest Wacom driver installed

    - Lion latest version

    - Photoshop CS5 (latest installment)

    - No additional apps besides internet browsing

     
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  • Currently Being Moderated
    Jan 2, 2012 1:45 PM   in reply to hirshmon

    Same here......   disconnect the cintiq and restart photoshop and the move tool & trackpad line works.  PLEASE FIX THIS!

     
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  • Currently Being Moderated
    Feb 3, 2012 10:10 AM   in reply to hirshmon

    Has there been any fix for this?

     

    I'm experiencing the same issues of layers snapping back, and pen lines not appearing that @hirshmon described.

     

    My specs:

     

    • Wacom Cintiq 21UX (as well as 12 UX at home)
    • 15" MBP running Snow Leopard
    • CS5

     

    An update from Adobe staff would be reassuring!

     
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  • Pierre Courtejoie
    7,052 posts
    Jan 11, 2006
    Currently Being Moderated
    Feb 3, 2012 10:18 AM   in reply to craightonberman

    Did you contact Wacom about the issue, as well?

     
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  • Currently Being Moderated
    Feb 3, 2012 10:29 AM   in reply to Pierre Courtejoie

    I have not, as it seems to only be an issue in Photoshop CS5—no other programs are affected. If an Adobe representative replies to the thread and confirms this is still an outstanding issue, I'll try out Wacom's help forum next for sure.

     
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  • Currently Being Moderated
    Feb 3, 2012 11:09 AM   in reply to hirshmon

    I too have this problem, and it's very annoying. I'm using a Wacom Intuos 4 tablet and an Apple magic trackpad with Photoshop CS5.1 on a mac running Lion Server 10.7.3.

     
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  • Currently Being Moderated
    Feb 3, 2012 12:37 PM   in reply to hirshmon

    Still happens now and then to me. Just quit out of photoshop and restart and it corrects the problem.

     
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  • Pierre Courtejoie
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    Jan 11, 2006
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    Feb 3, 2012 1:21 PM   in reply to strubedesign

    Strube, are you also using a wacom tablet?

     
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    Feb 3, 2012 1:22 PM   in reply to strubedesign

    Quitting out of Photoshop and relaunching it doesn't ever fix the problem for me.

     
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  • Currently Being Moderated
    Feb 3, 2012 5:29 PM   in reply to Jeffrey Tranberry

    I've had this problem a million times and the pen location never mattered. However this last time it was sitting next to the tablet, and when I moved it the problem went away.

     
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  • Pierre Courtejoie
    7,052 posts
    Jan 11, 2006
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    Feb 4, 2012 12:13 AM   in reply to InsomniaGFX

    InsomniaGFX, was the tablet close to a monitor/Loudspeaker? Anything that could cause an interference?

     
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  • Currently Being Moderated
    Feb 4, 2012 9:10 PM   in reply to Pierre Courtejoie

    Yes. The one that I have problems with is at work and it is close to my speakers and pen. And, it seems it happens more often then not when it is windy outside. Maybe it has something to do with static electricity. I'll ask our IT consultant if he has ever heard of this problem with other designers and get back with you all.

     
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  • Currently Being Moderated
    Mar 4, 2012 9:49 PM   in reply to hirshmon

    Hate this glitch!  CS5, Intuous 4, and Macbook running Lion.

     
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  • Currently Being Moderated
    Mar 9, 2012 4:48 AM   in reply to hirshmon

    Hello,

     

    I think I may have found the culprit. I started using Adobe PS CS 5 Extended the same day I received the Wacom Intuso 4 (about one year ago) and NEVER had a problem until last month when I added Adobe PS CS5 into the application section, see below.

    This is the ONLY change that I made to my wacom settings beside the typical button layout.

    Screen Shot 2012-03-09 at 3.16.13 PM.png

    I just tested this out. I removed the Adobe Photoshop CS5 from the field Application field and restarted Photoshop WITH the tablet plugged in. Now, I can use both the track pad and the tablet. See below:

     

    Screen Shot 2012-03-09 at 3.41.44 PM.png

     

    Just to test my finding, I readded the application BACK to the application field (Photoshop was shut down; pen and mouse three feet away) and modified my settings like I wanted, then I started Photoshop.

    At first, I was able to use the track, but as soon as I used the pen, the track pad stopped functioning properly and the "jump back" problem started again.

     

    I only have Flash Player and Wacom in the other field on System Preferences, see below.

     

    Screen Shot 2012-03-09 at 3.19.36 PM.png

    In this case it doesn't matter weather the pen is sitting on the tablet or not. Once Photoshop is removed from the Application field of the Wacom settings, the track pad and tablet work in harmony.

    I hope this works out for you and helps Adobe/Wacom find a solution/fix to the problem.

     

    Regards,

     

    Brandon

     

    Message was edited by: numeroeins

     

    Message was edited by: numeroeins

     
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  • Pierre Courtejoie
    7,052 posts
    Jan 11, 2006
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    Mar 9, 2012 5:57 AM   in reply to numeroeins

    Hello!

    Since the behaviour is fixed by changing settings in the Wacom Driver, and that Photoshop only acts on the information he receives from the driver, I strongly suggest to post this info on the Wacom forums as well...

     
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  • Currently Being Moderated
    Mar 9, 2012 6:06 AM   in reply to Pierre Courtejoie

    Hi!

    This is the first forum that I came accross. Do you happen to have a link for the main Wacom forums?

     
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  • Currently Being Moderated
    Mar 9, 2012 10:24 AM   in reply to numeroeins

    Interesting, I can't find a US forum for Wacom. They have a European one though (forums.wacom.eu). I'll see what my Wacom contacts have to say about it.

     
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  • Currently Being Moderated
    Mar 9, 2012 10:31 AM   in reply to Brett N

    I have swapped back and forth from the track pad to the tablet all day without any problems. Now, I'm with a full head of hair.

     
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  • Currently Being Moderated
    Mar 9, 2012 10:33 AM   in reply to hirshmon

    numeroeins, you're right! Only it's not just Photoshop. I didn't have Photoshop entered in the applications section, but I did have Lightroom in there. I removed Lightroom, and now dragging works properly with the tablet in Photoshop. It's a pity that I have to choose between dragging and application settings, but dragging is something I need to do on a regular basis.

     

    Kudos to you for finding this bug!

     
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  • Currently Being Moderated
    Mar 9, 2012 10:45 AM   in reply to Kallithea

    Sweet! Glad it worked out for you! We are two for two. Any more takers?

     
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  • Currently Being Moderated
    Mar 9, 2012 11:45 AM   in reply to numeroeins

    Something is wrong with Wacom's servers and forums right now.

     

    Please contact Wacom support directly and tell them what you found -- they may need to get more information to reproduce the problem (driver versions, models, etc.) and narrow down the cause.

     
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  • Currently Being Moderated
    Mar 9, 2012 5:21 PM   in reply to hirshmon

    No, I don't believe it was the restart. Ever since I removed Photoshop from the applications specific settings, I left it running with the tablet connected to my Mac. The track pad and the tablet were both flawless for well over 6 hours and this morning. --I'm in Kuwait.-- Everything was connected and runing all night.

     

    Did you test them both when you enabled them? I see that your wrote, "enabled them, then disabled them."

     

    Here are the exact steps I took to test my finding:

    Shut down Photoshop, tablet  should be connected, enable the application specific setting under Wacom, make a change to the tilt or anything other than the default settings used on all applications (like I did by adjusting my tilt), start photoshop (leave everything connected), open an image, drag something on top of that image, use the track pad to move layer one (if named so), then use the pen to move the item, and finally try the track pad again. It should jump back to the same spot.

     

    My drivers are up to date. Software is up to date.

     

    Screen Shot 2012-03-10 at 3.47.26 AM.png

    Screen Shot 2012-03-10 at 3.58.56 AM.png

    As another test, since you mentioned restarting Photoshop, I left Photoshop running this time and added the application specific settings.

    Here are the exact steps: Photoshop running, tablet and pen connected, pen is about 2.5 inches from the tablet, added Photoshop to the application specific settings, made a change to the tip pressure and tilt (anything than the default settings), closed the system preferences window, returned to photoshop, opened two images, used the track pad to drag an image onto the other (creating a new layer), then I used the track pad to move it around from top to middle to bottom and back, no problems, I then used the pen to move the image to the middle and that was it, and finally tested the track pad again just to find out I have the jump once again.

     

    Screen Shot 2012-03-10 at 4.02.55 AM.png

    In order to remove the jump, of course I have to remove the application specific settings, then restart Photoshop. Just removing the settings alone, will not clear the jump.

    Please note that I'm being thorough in my steps due to the fact that one slight deviation could make a huge difference in the outcome. That is why I'm asking you about the "enable them, disable them" steps you mentioned.

     

    Anyways, I'm glad it is working for you please do let us know if it stops working again.

     

     

     

    To: Adobe Employees.  Have any of you tested this out in house?

     
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  • Currently Being Moderated
    Mar 12, 2012 8:53 AM   in reply to numeroeins

    I'm currently in communication with some folks from Wacom. We are able to reproduce the issue (both at Adobe and Wacom) and are currently investigating.

     
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  • Currently Being Moderated
    Mar 12, 2012 8:56 AM   in reply to Brett N

    Thank you very much for the update, Brett. 

     
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    Apr 7, 2012 3:51 AM   in reply to Brett N

    Any update on resolving this issue?

     
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  • Currently Being Moderated
    Apr 12, 2012 4:03 PM   in reply to P.Beyani

    Unfortunately, I have not heard back from the good folks at Wacom on this issue yet, which suggests that a solution has not yet been found.

     
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  • Currently Being Moderated
    Apr 17, 2012 6:48 AM   in reply to hirshmon

    Here's hoping for a quick reply!

     
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  • Currently Being Moderated
    May 17, 2012 2:48 PM   in reply to liam.slack

    I had this problem with CS5 and couldn't fix it. I installed CS6 and the same problem persists in this version as well. My tablet is the Cintiq 24HD so I can't very well unplug the tablet, it's my monitor as well. Photoshop isn't even installed in the Wacom control panel apps list.

     
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  • Currently Being Moderated
    May 25, 2012 7:50 PM   in reply to P.Beyani

    I have figured it out.  You open preferences, go to trackpad, and click Dragging.  Works fine after dragging is enabled.

     
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  • Currently Being Moderated
    May 25, 2012 7:55 PM   in reply to dmsheline

    Scratch that.  As soon as I checked the transform controls box, the problem resurfaced.

     
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  • Currently Being Moderated
    May 25, 2012 9:16 PM   in reply to dmsheline

    dmsheline, read the post with the green border around it near the bottom of page two.

     
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  • Currently Being Moderated
    May 26, 2012 5:22 AM   in reply to dmsheline

    ... and it's not Trackpad issue. I don't have a trackpad and I have the dragging problem in Photoshop CS6.

     
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  • Currently Being Moderated
    May 26, 2012 6:16 AM   in reply to numeroeins

    numeroeins, I tried your fix, and had no luck. It's awesome that it's working for you, though.

     

    I didn't have PS in my Wacom's Applications field. I added it, then subtracted it, all following your instructions, and the problem persists.

     

    I'll probably have to hold off upgrading to CS6 if it's showing the same issue. Step one will have to be getting a new tablet. Maybe that's why Wacom is so silent on it.

     
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  • Currently Being Moderated
    May 26, 2012 7:27 AM   in reply to liam.slack

    @Liam, I don't think a new tablet is going to make much difference. My Cintiq 24HD was just launched in November so it's a new model of tablet and the problem is still with us. They're not likely to launch two of them back to back within in a year of release.

     
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  • Currently Being Moderated
    Jun 13, 2012 7:34 AM   in reply to hirshmon

    OK, so I definitley found out that by reading some of these post. Yes Menu tab items do cause an issue. Friendly Facebook which is one that runs in the background on my MAC is the one to cause the problem of not being able to move the layer around. Check your Menu iTems on the top.

     
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